Myfacepajamas Reviews 

30
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Such a helpful team! I had an issue with the sizing for the hats and instead of needing to repurchase the whole order, Elsie organised replacements and it was all done so quickly. Appreciate the team... See more

Rated 1 out of 5 stars

Never arrived. Ordered for Xmas present. Website showed delivery well before. After ordering this was pushed out until after Xmas. When it said it was finally delivered. It wasn’t. The address I gave... See more

Rated 5 out of 5 stars

Ordering was easy, a great range of products, pjs arrived within a couple of weeks and looked fabulous, fabric was good quality. Organised these pjs with pics of her dogs as a gift for a friend, she a... See more

Rated 5 out of 5 stars

Ordered one pyjama for Christmas but forgot to choose express delivery. So I send an email to custom service and even with the time difference I was suprised how fast there service was. It could eas... See more

3.6

Average

TrustScore 3.5 out of 5

30 reviews

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3.6

All reviews

(30)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a helpful team!

Such a helpful team!
I had an issue with the sizing for the hats and instead of needing to repurchase the whole order, Elsie organised replacements and it was all done so quickly. Appreciate the team and the items too!

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Never arrived

Never arrived. Ordered for Xmas present. Website showed delivery well before. After ordering this was pushed out until after Xmas. When it said it was finally delivered. It wasn’t. The address I gave is open 24/7, with all deliveries going to front security office. No way I wouldn’t have received.No way to contact delivery company either. Very disappointed. When trying to contact company, only chatbot. No luck there.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast and good service

Ordered one pyjama for Christmas but forgot to choose express delivery.
So I send an email to custom service and even with the time difference I was suprised how fast there service was. It could easily be changed. To possibility to track your order in the website is also very usefull

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The Customer Service staff were very helpful and provided assistance with photos and designs throughout the process of ordering the pyjamas. The pyjamas arrived as ordered.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Shirts look great

Shirts look great, Responses to questions are very quick and detailed showing what personalised product will look like. Delivery quick too. Thanks Vicky😊

28 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS WEBSITE

Made the order, received emails less than an hour later requesting further money (for the most ridiculous things, 1 being for express post which I already paid extra for, they wanted another $46 au for express post after paying extra anyway as well as other things) dragging out the email exchange in order to say it’s too late to cancel my order and refund even though I asked for this to be done within the hour of my order being made which was late at night and out of production time! Will not listen to requests, will not help! Now telling me they won’t refund my money or post it until I pay even more money to cancel my order as it’s already in process and too late to cancel, again, I cancelled said order less than an hour after making it and the website stated you can cancel within 24 hrs! DO NOT ORDER FROM THIS SITE!!!!! SCAM ARTISTS!!!!

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Helpful in assisting when my parcel was taken

Sara was very helpful in communicating with me once I realised my package had been improperly delivered and stolen.
She was very prompt in her responses to me and issued a redelivery for me . Thank you for rectifying the issue in a timely and friendly manner

7 July 2025
Unprompted review
Rated 5 out of 5 stars

best birthday gift for an old friend EVER!!!!

After ordering asked for a preview of the pj's. was emailed very quickly. When my friend on the other side of the country received her gift she was so happy and loved the fact that both our faces were printed all over them! Well done and thanks for a great gift idea!!!!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product and service.

From start to finish I had a wonderful experience and am extremely happy. My order was so easy to place and it arrived so fast. The quality of the material is amazing and my girls love them so much.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

A super gift idea

Ordering was easy, a great range of products, pjs arrived within a couple of weeks and looked fabulous, fabric was good quality. Organised these pjs with pics of her dogs as a gift for a friend, she absolutely loved them!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

So easy to do the order and love the finished product. Ordered a pineapple hat with a face on it. Really cute and good quality. Great for a gift idea.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! Ordered on the 1/12/24 with delivery promised before Christmas in 10-12 business days, have been chasing my order for over a week and still no delivery. Tracking indicates item has been in Sydney since the 11/12/24 and still no delivered. Requested refund as not received for a Christmas gift and can offer is less restocking fee and less processing! Seriously not my problem when this was ordered under the understanding that will be delivered before Christmas! Not happy

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Don’t listen to the 5 star paid reviews

Don’t listen to the 5 star paid reviews

This website is borderline a scam.

Received ‘XL’ shirt that was Smaller than my size ‘S’ t-shirt’s I wear.

Sizes are for VERY small children. Will only give ‘limited refund’ despite sizes being all incorrect.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Love how the pyjamas look!

Love how the pyjamas turned out. Had a small issue with the sizes not matching the chart but the staff were able assist and rectify the issue very quickly! Commutation was fantastic will definitely use again

1 October 2024
Unprompted review
Rated 5 out of 5 stars

It was exactly what I wanted

It was exactly what I wanted. The images I provided were perfectly cropped and placed by the Myfacepajamas staff. My order arrived only one week after I placed it. And the pajamas are great quality too. Very happy.

30 November 2024
Unprompted review

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