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myGemma Reviews 3,243

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting items appear brand new despite being pre-owned, and appreciate the excellent value. The service is frequently described as professional, efficient, and easy, making both buying and selling a pleasant experience. Many consumers highlight the smooth user experience, from quick transactions to helpful communication from the staff. However, some customers mentioned issues with product descriptions, specifically regarding defective clasps on earrings that were not disclosed. A few other people also felt that the provided photos were sometimes insufficient, particularly the lack of images showing jewelry on models.

What people talk about most

Product

Clients share positive opinions on product quality and descriptions. Many reviewers are delighted with their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Consumers find user experience to be positive. Many reviewers describe their experience as amazing, great,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the condition of items, often... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive purchased several jewlery item from mygemna. They have all been as described and shipped promptly. Sometimes there customer service inquiries don't answer the question asked, but repeated asks us... See more

Rated 5 out of 5 stars

They are great! I am a longtime buyer and seller with myGemma and have only had great experiences. I just purchased a Tiffany necklace that was stunning in person! They have a great e-commerce team... See more

Rated 5 out of 5 stars

Definitely 5 stars Customer Service! I recently sold a bag to my Gemma. I sent pictures and I got an email from Mark. He was exceptional and very professional. The selling process from quote through... See more

Rated 5 out of 5 stars

They shipped my purchase quickly and sent it 2-day FedEx. It was supposed to be delivered Monday but FedEx couldn't have been more incompetent. They sent it to the wrong state, then let it sit in a ne... See more


Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Handbags Shop
  4. Shoe shop
  5. Watch shop

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: Up to 80% off retail and affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good Price

My LV purchase was a good price. There were not a lot of pics posted of the item but I took the chance and bought. Since it had a return policy if not satisfied, it gave me that assurance. The purse is beautiful!

2 March 2026
Rated 5 out of 5 stars

My experience selling my Chanel bags…

My experience selling my Chanel bags was a very easy and pleasant transaction. I worked with Mark and I commend him for his professionalism!! He was very friendly from start to finish! Thank you so much Mark, you deserve a raise!!!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience with myGemma

This was the first time that I've sold a designer item online. The whole experience exceeded my expectations. The transaction was honest, transparent and complete within 10 days. And all along, I received very professional customer service and support.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Best Experience

Very fast & efficient, my wallet came with an authenticity card which reassured me a lot. I have the same wallet but in a different color and everything matched to the tea. I will be ordering again & l forgot to add it arrived super fast.

11 March 2026
Rated 5 out of 5 stars

Great purchasing experience

I love shopping here. This was my second time purchasing handbags from MyGemma. I bought the Celine Trio in very good condition at a great price. The bag was listed as being in very good condition, but I would say it was in excellent condition- I didn’t see any wear. I also appreciate how quickly it shipped and that I was able to ask more questions about the item from customer service before purchasing. Great experience once again so I’m definitely going to be purchasing more from them.

10 March 2026
Rated 5 out of 5 stars

The entire experience was top notch

From the many emails I sent with questions that they responded to OFF HOURS over the weekend, to the extra close-up photos they sent me so I really knew what I was getting, to the pristine condition and packaging of the bag, and finally, the competitive pricing, everything about this experience was above and beyond. Don't hesitate to order from here!

9 March 2026
Rated 5 out of 5 stars

Happy Customer

Happy Customer
I have completed my first deal with MyGemma and I was impressed with the turn around time between starting the transaction to receiving my check. I had questions and they were addressed right away which is invaluable as many businesses these days are automated and it takes a miracle to reach a person. I will be working with MyGemma in the future.

9 March 2026
Rated 5 out of 5 stars

Love This Site SO Much!!

This was my first purchase and honestly a little nervous buying a luxury jewelry item online. However, the entire experience was flawless from beginning to end. I love everything about mygemma and I'm excited for my next purchase. It was easy and the email follow-up was reassuring. I've no idea how the return process would be because I loved my purchase!

26 February 2026

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