Banner for myGemma

myGemma Reviews 3,244

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting items appear brand new despite being pre-owned, and appreciate the excellent value. The service is frequently described as professional, efficient, and easy, making both buying and selling a pleasant experience. Many consumers highlight the smooth user experience, from quick transactions to helpful communication from the staff. However, some customers mentioned issues with product descriptions, specifically regarding defective clasps on earrings that were not disclosed. A few other people also felt that the provided photos were sometimes insufficient, particularly the lack of images showing jewelry on models.

What people talk about most

Product

Clients share positive opinions on product quality and descriptions. Many reviewers are delighted with their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Consumers find user experience to be positive. Many reviewers describe their experience as amazing, great,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the condition of items, often... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive purchased several jewlery item from mygemna. They have all been as described and shipped promptly. Sometimes there customer service inquiries don't answer the question asked, but repeated asks us... See more

Rated 5 out of 5 stars

They are great! I am a longtime buyer and seller with myGemma and have only had great experiences. I just purchased a Tiffany necklace that was stunning in person! They have a great e-commerce team... See more

Rated 5 out of 5 stars

Definitely 5 stars Customer Service! I recently sold a bag to my Gemma. I sent pictures and I got an email from Mark. He was exceptional and very professional. The selling process from quote through... See more

Rated 5 out of 5 stars

They shipped my purchase quickly and sent it 2-day FedEx. It was supposed to be delivered Monday but FedEx couldn't have been more incompetent. They sent it to the wrong state, then let it sit in a ne... See more


Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Handbags Shop
  4. Shoe shop
  5. Watch shop

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: Up to 80% off retail and affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so happy 😁

I am so happy with this company so far. I just bought an expensive Chanel bag that was delivered in 24 hrs and was in excellent condition. I feel like I paid a very reasonable price for such an excellent bag. To be sure it was the real deal, I had it authenticated through a respected Chanel authenticator and could not be happier!

4 March 2026
Rated 5 out of 5 stars

Highly recommended

The item was shipped super fast and arrived a day earlier than scheduled. Condition as described. Will buy from again for sure.

3 March 2026
Rated 5 out of 5 stars

Great Experience with myGemma!

I had an awesome experience selling my Gucci bag with myGemma! The whole process was super easy and way faster than I expected. Huge shout‑out to Mark, who handled everything for me—he was super friendly, quick to respond, and made the whole thing totally stress‑free.

Got a fair offer, great communication, and fast payment. Really happy with how it all turned out. Highly recommend myGemma, especially if you get to work with Mark!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Satisfying Price and Smooth Process

Very satisfying price and smooth process for selling my second-hand stuff to them. I sent the quota request in the evening and got responses the next morning. I got the shipping label on the same day. And after the package arrived the next day, I got payment immediately after I signed the paperwork. I did some research, and I believe it is a very good deal price-wise.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Reputable and Trust Worthy

Emer was intouch with me hours after I reached out, he was concise and responsive.
I felt completely safe and deveoped trust instantly after readingreviews and and reaching out to friends who frequently buy and sell on sites.

27 February 2026
Rated 5 out of 5 stars

I had an excellent experience selling…

I had an excellent experience selling my Birkin bag to MyGemma. After researching several companies, I ultimately chose them, and I’m so glad I did.

The entire process was incredibly fast and seamless. I requested a quote on Friday afternoon and received an offer the same day. I accepted, and by that evening I had a fully insured shipping label in hand. I shipped the bag from Texas on Saturday at noon, they received it in New York on Monday, confirmed the amount, sent over the final paperwork, and I signed and requested a wire transfer. The funds were in my account first thing Tuesday morning. I honestly couldn’t believe how efficient it was.

I worked with Mark, who was extremely helpful, professional, and clear every step of the way. His instructions were detailed and easy to follow, and I always felt like I knew exactly what was happening. There were no surprises at any point.

I also appreciated how thorough the quote process was. The upload system asks for multiple images and specific views, which allowed me to clearly show the bag’s condition. That gave me confidence in their initial offer, and I wasn't worried that they'd reduce it once they received and reviewed the item.

Overall, a smooth, transparent, and trustworthy experience. I would absolutely recommend MyGemma to anyone looking to sell a luxury item.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Mark is AMAZING!

Mark is amazing! He answered all my emails so fast...it was like we were talking in real time! Mark made the entire process of selling to myGemma so easy AND the payment was so fast! I will definitely be selling and buying from myGemma again...thank you MARK...amazing customer service!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

First timer- great experience

Had not heard of myGemma until it came up in a search for a retired product I couldn't find anywhere else. Very easy purchase including quick response when I asked for additional product photos. Will be using again.

23 February 2026
Rated 5 out of 5 stars

My Gemma has accurate description of…

My Gemma has accurate description of items. I purchased a bag in excellent condition and when it arrived it was practically brand new. I'm so so happy with my purchase and experience with MyGemma. Will highly recommend them!

24 February 2026
Rated 5 out of 5 stars

Dealing with Mark from Gemma was a…

Dealing with Mark from Gemma was a great experience. It was very comforting that I actually spoke to a person. He kept me well informed on the process of selling my handbags. I know I could have made more money with consignment but did not want to deal with the process. Thank You

21 February 2026
Rated 5 out of 5 stars

10 out of 10

Efficient, clear and informative. Communication is top notch and have had a great experience overall. 10 out of 10.

13 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look