Myhealthcarebroker Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing extremely patient, clear guidance, expert advice, and prompt responses to all inquiries. Reviewers deeply appreciate the seamless transition between insurance providers, effective tax explanations, and the stress-free handling of complex paperwork. However, some people mentioned that dealing with the confusing German healthcare system and numerous insurance options initially felt quite overwhelming. A few other people also felt frustrated about having spent years on public insurance without knowing they had better choices available. Despite these initial hurdles, consumers consistently highlight how professional and supportive the entire advisory team remains throughout the journey.

What people talk about most

Customer service

Consumers find customer service to be exceptionally helpful, with reviewers praising the patient and clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional professionalism and... See more

Staff

Customers report great satisfaction and appreciation for the staff, highlighting their professionalism,... See more

User experience

Clients share positive opinions on user_experience, finding the entire onboarding process very smooth and... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and helpful replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Bettina and the team at myhealthcarebroker highly enough! As an expat in Germany, navigating the healthcare system on my own felt completely overwhelming. Bettina was incredibly pat... See more

Rated 5 out of 5 stars

The whole process took about two weeks from first call to signed policy. No endless back-and-forth, no confusing paperwork. They handled the communication with the insurer and kept me updated througho... See more

Rated 5 out of 5 stars

Bettina helped me and my partner get sorted with private insurance. We had different employment situations so it was a bit complicated but she found plans that worked for both of us. Everything was co... See more

Rated 5 out of 5 stars

Moved to Germany for a tech role and was completely lost with the GKV vs PKV decision. MyHealthcareBroker walked me through the long-term implications honestly, including the downsides. Ended up switc... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear, Honest Advice

During our call, Michael walked me through the offerings of several insurers, comparing each plan's benefits and costs. His straightforward, impartial guidance helped me select the coverage that best fits my needs.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful broker who found a deal that no other brokers could find - thank you!

Bettina was extremely helpful throughout the process of searching for a health insurance package. My situation was complicated but she took the time to explain how the system works and ensure I understood the breakdown of the numbers. Before I was introduced to Bettina, I had already tried finding health insurance through 6 or 7 different brokers but no one had succeeded in finding a package that worked for my situation. I was therefore extremely pleased that Bettina made this possible! She was friendly and helpful throughout and happy to work in English with me. She was always quick to respond to any questions that I had and she provided clear requests for information and helped with the forms, making this less time-consuming than several other brokers I had spoken with.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended – Excellent Support from Bettina and Team!

Bettina and her team have been doing an excellent job supporting me over the past few months. I always feel comfortable reaching out to her directly whenever I have a query. She is consistently responsive and provides accurate, detailed information, which makes the entire process smooth and stress-free. In the event of any claims, you can count on her and her team to handle everything efficiently. I truly appreciate their professionalism and highly recommend their services!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support for Expats Navigating Health Insurance in Germany

I highly recommend Bettina Ostermann and her team if you’re looking for a reliable and knowledgeable health insurance broker in Germany. As an expat, I was overwhelmed by the process of choosing the right private health insurance, especially with all the requirements for visa checks and legal regulations. Bettina guided me through every step, making sure the insurance was suitable both for me and my partner, and within our budget.

She also handled all the necessary paperwork for my employer, ensuring the contributions from both sides were correct. A special thanks to Iris from her team, who supported me with forms, appointments, and even follow-ups for refunds. The team is extremely professional, responsive, and truly understands the needs of expats. I felt supported throughout the entire process.

If you need someone trustworthy to help you navigate health insurance in Germany, this is the team to go with.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support and clear guidance from Bettina

I signed up with Hallesche thanks to Bettina, and I couldn’t be happier. She is incredibly understanding, always quick to respond, and explains everything very clearly. If you’re looking for a high-quality private health insurance option in Germany and need someone who speaks excellent English and truly supports you throughout the process, Bettina is simply the best.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Bettina is a go-to guide

I changed my health insurance provider after 1 year and was in desperate need of some end-to-end support. And that's exactly what i received from my health care broker. Bettina is a delight to work with, she made the whole process so seamless and helped me with any and all questions I had super promptly. I had my concerns for the service due to past experiences but Bettina genuinely cares and I am very grateful for her support! 100% Recommend!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from then until now

Myhealthcarebroker provides a wonderful service for expats like me in navigating through Germany's private health care system. Bettina and Iris are lovely to talk to and they explain things thoroughly. I loved that they provide options for which insurance provides the best benefits in different situations. They are also very organised and the reimbursement process is quite smooth. Highly recommended!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent consultation & after support

Bettina is fantastic! An expert of her field, helped me make my transition from public to private health insurance. I now have lesser premium to pay and get more coverage too! The after support with invoicing has been on point too.
I would recommend her anyday as your top private health insurance contact.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Great team with good communication

Micheal took his time explaining the different offerings and finally helped me pick a private insurance as well as handling the cancellation of my previous insurance and signing up for a new one. Will definitely recommend

24 March 2024
Unprompted review
Rated 5 out of 5 stars

I changed my health insurance from…

I changed my health insurance from public to private through Michael and it was great experience with him. He walked me through advantages and disadvantages of private insurance over public insurance very well. He is quick while responding and provided me proper guidance and help, when needed. I really recommend Michael as Health insurance broker.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Free, smooth and easy process

The process was smooth from the beginning to the end. Starting with getting to know my current situation and offering different options in detail and starting the process with minimal effort required from my side till starting my new insurance and getting my card.
They are also available after getting your new insurance for questions and consultation and all is for free.

1 March 2024
Unprompted review

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