After being bombarded with ads I got curious as to how much the cream cost, so I made the mistake of clicking the button. The way the site is set up I had to enter my personal information, name, ad... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I originally posted a bad review of this product. I was mistaken about the price advertised. I received an email from the CEO of the company in which the bundle deal was broken down. I am glad the... See more
Company replied
I tried ordering and told me it was declined. So I did it again. Now I have two orders coming but at different pricing exact same thing. By the time it was noticed with the company too late to stop it... See more
Company replied
I had an issue with not sure if my order had been processed. Customer support responded quickly. They were efficient and pleasant, handled my problem. I definitely give them five stars!!!
Company replied
3.7
Average
527 reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
HiRelief- Andrea
Andrea, at HiRelief, was very helpful with sorting out my order. She was very prompt in answering the email and sorting out the account. She made my life less stressful, thank you
19 May 2026
Unprompted review
Reply from MyHiRelief
Hi Sonia,
Thank you so much for taking the time to share your experience with us. We’re very happy to hear that Andrea was able to assist you promptly and help resolve your order and account concerns smoothly.
Providing timely and supportive assistance is very important to our team, and it’s wonderful to know that Andrea helped make the situation less stressful for you.
We truly appreciate your kind feedback and your support of MyHiRelief.
Kind Regards,
Aga
MyHiRelief
From: Edelmira Gonzalez re: order no. NR 1296464
I had a concern about a purchase i made that made me really worried & disappointed. I brought it to your customer service & that lady who assisted me made me understand clearly what happened & to top it all she rewarded me with a little discount on my purchase. I was not able to get her name but THANKS TO HER because she was very patient with me & very respectful in dealing with my concern.
22 May 2026
Unprompted review
Reply from MyHiRelief
Hi Edelmira,
Thank you so much for taking the time to share your experience with us.
We’re very happy to hear that our customer support team was able to address your concerns clearly and help turn a stressful situation into a positive experience. Providing patient, respectful, and understanding support is extremely important to us, and your kind words truly mean a lot.
We’re also glad that the resolution and discount offered helped restore your confidence and satisfaction. Your feedback will certainly be shared with the team.
Thank you again for choosing MyHiRelief.
Kind Regards,
Aga
MyHiRelief
The MyHiRelier Suppose Team was great
The MyHiRelier Suppose Team was great. They were concerned about me cancel my order. They made sure that I was satisfied with the offering they gave me, which I was because of my fixed income.
Thank you.
18 May 2026
Unprompted review
Reply from MyHiRelief
Hi Marsha,
Thank you for taking the time to share your experience with us.
We’re very glad to hear that our support team was able to assist you with your cancellation request and work with you in a way that made you feel comfortable and supported, especially considering your fixed income concerns.
Customer satisfaction and understanding individual situations are very important to us, and we truly appreciate your kind feedback regarding the assistance you received.
Kind Regards,
Aga
MyHiRelief
You should be honest.I have tried to…
You should be honest.I have tried to call and contact you to cancel my order . But to no avail.your email address is a scam.Your company keeps talking money from my account for orders I have not asked for..
25 May 2026
Unprompted review
Reply from MyHiRelief
Hi Gladys,
Thank you for bringing your concerns to our attention. We completely understand how frustrating and upsetting it can feel when trying to cancel an order or subscription and experiencing difficulty reaching support.
We would like to clarify that Hi Relief is a legitimate business and our support email channels are active and monitored by our customer care team. We regret hearing that your experience attempting to contact support did not meet expectations.
Please also note that recurring charges are associated with subscription selections made during checkout, though we understand how this may sometimes create confusion for customers.
We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your order information so we can investigate the matter further and provide assistance.
Best regards,
Aga
Hi Relief Team
Such fabulous customer service here
Such fabulous customer service here. Fast, courteous response. Couldn’t ask for more. Great product thank you 🤩
25 May 2026
Unprompted review
Reply from MyHiRelief
Hi Sandra,
Thank you so much for your wonderful feedback and kind words.
We’re truly happy to hear that you had such a positive experience with both our customer support team and the product itself. Providing fast, courteous assistance and a great customer experience is very important to us.
Your support and encouragement mean a lot to our team. Thank you again for choosing MyHiRelief 🤩
Kind Regards,
Aga
MyHiRelief
Well , Nothing yet
Well I really don't know because I HAVEN'T RECEIVED MY ORDER. I placed my order on 5/14/26. Like ppl have said your quick to take our money but no sign of the Product. All I have gotten is an email saying it's in progress. I Would love to get my ORDER, MY HUBBY IS GOING CRAZY WITH FOOT PAIN ... I NEED TO KNOW WHERE IT IS. THANK YOU,
JULIE DULSKI.
14 May 2026
Unprompted review
Reply from MyHiRelief
Hi Julie,
Thank you for bringing your concerns to our attention. We completely understand how frustrating and worrying it can feel to still be waiting for your order, especially when your husband is experiencing ongoing foot pain and you were hoping for relief as soon as possible.
Please know that once an order is placed, fulfillment and shipping timelines may occasionally be affected by processing demand or carrier transit delays. We understand how important timely delivery and communication are, and we appreciate your patience while your order is being processed.
We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can investigate the matter further and assist you accordingly.
Best regards,
Aga
Hi Relief Team
Pricing issues with my order
It took a little while to find the email and phone number to support for MyHiRelief. I was pleasantly surprised to hear back from them immediately. I was questioning the price. They told me that they would have to check my order first and then get back to me. They got back to me later the same day and because of all the confusion with the price, I was given a 20% discount. I can’t wait for my order to arrive!
9 May 2026
Unprompted review
Reply from MyHiRelief
Hi Joanne,
Thank you so much for taking the time to share your experience with us.
We’re very happy to hear that our support team was able to respond quickly, review your pricing concern, and help provide a satisfactory resolution. We understand how important pricing clarity and responsive communication are, and we’re glad we could assist you promptly.
We truly appreciate your patience and your kind feedback, and we hope you enjoy your order once it arrives.
Kind Regards,
Aga
MyHiRelief
I placed my order 2 weeks contacted…
I placed my order 2 weeks contacted company because I have not received my order and was told give them 24-48 hours for a response. They were quick to take my money but very slow to take care of the order. Just want my money returned. Poor decision on my part.
24 May 2026
Unprompted review
Reply from MyHiRelief
Hi Cynthia,
Thank you for bringing your concerns to our attention. We completely understand how frustrating and disappointing it can feel when an order takes longer than expected to arrive, especially after already reaching out for assistance.
We also understand your concern regarding the response timeframe provided by support and the delay in receiving a resolution. While fulfillment and shipping timelines may occasionally be affected by processing demand or carrier-related delays, we recognize how important timely communication and order updates are to our customers.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Service and product
Service is quick and any concerns are quickly dealt with. Product is also excellent.
Karen Whitmore
24 May 2026
Unprompted review
Reply from MyHiRelief
Hi Karen,
Thank you so much for taking the time to share your wonderful feedback with us.
We’re very happy to hear that you’ve had a positive experience with both our customer support team and the product itself. Providing quick assistance and addressing concerns promptly is very important to us, and it’s great to know the product has also met your expectations.
We truly appreciate your support and thank you for choosing MyHiRelief.
Kind Regards,
Aga
MyHiRelief
I have not recieved any product but…
I have not recieved any product but have been charged 240.00 at this point I would like a refund
3 May 2026
Unprompted review
Reply from MyHiRelief
Hi Kathy,
Thank you for bringing your concern to our attention. We completely understand how frustrating and concerning it can feel to be charged for an order that has not yet been received.
We would appreciate the opportunity to further review your account, shipment status, and transaction details to better understand what occurred and assist you accordingly.
We can't seem to locate your information in our system. Please contact our support team directly atsupport@myhirelief.com or aga@nw-project.com with your order information so I can investigate the matter further and provide the appropriate assistance regarding your refund request.
Best regards,
Aga
Hi Relief Team
Quick response to my email was really…
Quick response to my email was really helpful.
15 May 2026
Unprompted review
Reply from MyHiRelief
Hi Denise,
Thank you so much for taking the time to share your feedback with us.
We’re very happy to hear that our quick response to your email was helpful and provided the assistance you needed. Delivering timely and supportive customer care is very important to our team.
We truly appreciate your support and thank you for choosing MyHiRelief.
Kind Regards,
Aga
MyHiRelief
Can't use
I told them I no longer want there product to cancel
And they did that was important for me as I can't use it.
And I will never be billed again very important.
24 May 2026
Unprompted review
Reply from MyHiRelief
Hi Barbara,
Thank you so much for taking the time to share your experience with us.
We’re very glad we were able to assist with your cancellation request promptly and provide reassurance that no future billing would occur. We understand how important that peace of mind is, especially when the product is no longer suitable for your needs.
We truly appreciate your feedback and thank you for giving MyHiRelief the opportunity to assist you.
Kind Regards,
Aga
MyHiRelief
Had an issue with placing my order
Had an issue with placing my order, sent email about it and someone reached out quickly and the order was completed. I found this cream worked quickly and eased the pain for hours.
19 May 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you so much for taking the time to share your experience with us. We’re glad to hear that our support team was able to assist you quickly with your order concern and help complete the process smoothly.
We’re also very happy to know that the cream provided fast relief and helped ease your pain for hours. Feedback like yours truly means a lot to our team.
Thank you again for giving MyHiRelief an opportunity and for sharing your positive experience.
Kind Regards,
Aga
MyHiRelief
I want to end subscription and request…
I want to end subscription and request cancellation within less than 1 hour of ordering since the website seems to be a scam. I’ve emailed and tried calling several times, and the phone calls went through but it went complete silence with zero response from the other line.
22 May 2026
Unprompted review
Reply from MyHiRelief
Hi Audrey,
Thank you for bringing your concerns to our attention. We completely understand how frustrating and concerning it can feel when trying to cancel an order or subscription shortly after purchase and experiencing difficulty reaching support.
I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email. This allows us to keep a detailed written record of all communications, which helps us track and resolve issues most effectively.
We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your order information so I can personally assist you.
Best regards,
Aga
Hi Relief Team
I didn’t expect to be put on…follow up subscription
I didn’t expect to be put on subscription list and receiving 2nd shipment which honestly my Partner found no relief from it. Contacted company, Lorenzo replied was helpful with my returning HiRelief cream. Was shocked to be told return shipment was at my cost. Product has been returned to company but I still haven’t received my refund. Ros
5 May 2026
Unprompted review
Reply from MyHiRelief
Hi Ros,
Thank you for taking the time to share your experience and feedback with us. We understand how frustrating and disappointing this situation has been, especially regarding the unexpected subscription enrollment and the ongoing refund wait after returning the product.
We appreciate your acknowledgment of Lorenzo’s assistance during the return process, and we also understand your concern regarding return shipping costs and refund processing timelines.
Please note that refund processing may take additional time depending on when the returned package is received, inspected, and processed by the returns department. We would appreciate the opportunity to further review the status of your refund.
We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your return and order details so I can investigate the matter further and provide an update accordingly.
Best regards,
Aga
Hi Relief Team
Amazing Product
This amazing product is so very helpful for anyone with back pain. It has totally helped me get relief. I highly recommend it.
23 May 2026
Unprompted review
Reply from MyHiRelief
Hi Roseanne,
Thank you so much for your wonderful feedback and for taking the time to share your experience with MyHiRelief.
We’re truly happy to hear that the product has helped provide relief for your back pain and made a positive difference for you. Your recommendation and kind words mean a lot to our team.
Thank you again for your support and for trusting MyHiRelief.
Kind Regards,
Aga
MyHiRelief
I appreciate the time and…
I appreciate the time and professionalism that the staff at my HI relief took in making sure that my order was shipped in a timely manner
23 May 2026
Unprompted review
Reply from MyHiRelief
Hi Mark,
Thank you for taking the time to share your feedback with us.
We’re very glad to hear that you appreciated the professionalism and effort our team provided in helping ensure your order was shipped and properly handled. Delivering timely assistance and supportive communication to our customers remains very important to us.
We truly appreciate your acknowledgment of the service you received and thank you for giving MyHiRelief the opportunity to assist you.
Kind Regards,
Aga
MyHiRelief
After falling victim to a predatory website, they made it right.
After being bombarded with ads I got curious as to how much the cream cost, so I made the mistake of clicking the button. The way the site is set up I had to enter my personal information, name, address and credit card number in order to get any information. Then the site took over, chose the "bundle" they thought I should buy.
Feeling that it was more than I wanted to pay, I backed out, painstakingly deleting my personal information, and exited. The next day I got an email stating that my order was being shipped. They were able to retrieve all of my information including the credit card and shipped without my permission.
I immediately sent an email complaining about their business practices.
The next day I got a follow-up email apologizing for what had taken place, and completely refunding my money. They totally restored my faith in humanity. Their tactics left a lot to be desired but at least they made it right in the end.
21 May 2026
Unprompted review
Reply from MyHiRelief
Hi Kim,
Thank you for taking the time to share your experience and feedback. We understand how concerning and frustrating the checkout experience felt for you, and we appreciate you bringing those concerns to our attention.
We’re very glad to hear that our support team was able to respond promptly, address your concerns, and provide a resolution that helped restore your confidence. Although the order had already been shipped at the time the refund was processed, the order was still fully refunded. Should the package arrive, you may simply refuse delivery or contact our support team for return instructions and further assistance.
Your feedback is extremely valuable and helps us continue reviewing and improving the customer experience moving forward.
Thank you again for your understanding and for giving us the opportunity to make things right.
Best regards,
Aga
Hi Relief Team
My relief NO HELP FOR THIS PATIENT!
My relief, I’m truly sorry to say that your product could not help me. I understand understand it helped thousands of other people people in pain however, my pain could not be helped. I tried it and it did nothing for me. I am 90 years old. I have neuropathy in my feet. I tried to use it thinking it would help, but however, it did not. My doctor said there’s not much help for my type of illness being as old as I am saddens me! I have tried two jars with no results. I would like a refund. I will return the third jar as nothing did help. Please call me as I would like my refund. My number is 440-897-8416. My name is Mary Luca, thank you.
22 April 2026
Unprompted review
Reply from MyHiRelief
Hi Mary,
Thank you for taking the time to share your experience with us. We truly understand how disappointing and discouraging it must feel after trying the product with hopes of finding relief for your neuropathy pain.
While many customers report positive experiences with Total Relief, we also recognize that results can vary greatly depending on individual health conditions, severity of symptoms, and personal response to topical products. We sincerely appreciate you giving the product a fair opportunity.
We would also like to confirm that our support team previously replied to your email on May 7, 2026, and your subscription has already been successfully canceled. No recent recurring charges or future subscription orders are active on your account.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.
Thank you again for your patience and for sharing your experience with us.
Best regards,
Hi Relief Team
Ordered on 5/9/2026
Ordered on 5/9/2026. It is 5/22/2026 and no delivery. All I get is that it is on its way.
The CEO contacted me and apologized for the delay. I was assured that the delivery would be made promptly. The delivery was made within 48 hours. The cream was used and the relief was swift.
21 May 2026
Unprompted review
Reply from MyHiRelief
Hi Troy,
Thank you for bringing your concerns to our attention. We completely understand how frustrating and disappointing it can feel when your order takes longer than expected to arrive, especially when tracking updates appear limited.
Shipping delays can occasionally occur due to fulfillment demand, carrier processing times, or delayed tracking scans while the package is in transit. We understand how discouraging this experience has been and sincerely appreciate your patience while waiting for your order.
We can't seem to locate your information in our system and need it to assist you further. Please contact our support team directly at support@myhirelief.com or aga@nw-project.com with your order details so I can further review your shipment status and provide the most current update available.
Best regards,
Aga
Hi Relief Team
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