I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers. Merleen... See more
I wasn't happy about the way way you marketed the product then made me watch the extra video which then made me upgrade. I'm not sure if I am getting one or two different containers. I received a jar... See more
Company replied
My original experience was HORRIBLE ! I received a delivery of 6 jars just a month after my original purchase at a greatly inflated price. I was VERY SICK when I made the original purchase and... See more
Company replied
3.8
Great
954 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It seems like it's helping my husband…
It seems like it's helping my husband with his neuropathy and pain in his legs
10 July 2026
Unprompted review
I was concerned that I had 3 orders of…
I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk and they were able to confirm that just the two orders were made. They responded to my questions very promptly and made the experience very delightful.
3 July 2026
Unprompted review
Great relief
10 July 2026
Unprompted review
Everything went as it was supposed to.
Everything went as it was supposed to.
8 July 2026
Unprompted review
After using 3 jars of this so called…
After using 3 jars of this so called miracle magnesium cream I found no relief and no benefit to using this product, and as for their money back policy , what a joke. Also in the advertisements the jar looks a whole lot larger than it actually is, the jar does not contain a amount or size. Buyers beware !
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Anton,
Thank you for sharing your feedback. We understand how disappointing it must have been not to experience the relief you were hoping for after using the product.
Results can vary from person to person, and while many customers report positive experiences, we recognize that no product works the same for everyone. We'd also like to clarify that the product size and quantity are listed on our website, and product images are intended to accurately represent the item customers receive.
Regarding our 90-Day Money-Back Guarantee, we honor eligible requests in accordance with the terms of our policy. I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
It helped my neck pain!
9 July 2026
Unprompted review
No automatic subscription
It came quickly an all 6 jars were secure. I Purchased for my mother and she likes it. My only problem is the automatic subscription I didn't sign up for. I have a six month supply so I prefer reordering myself. Other than that so far so good.
6 July 2026
Unprompted review
I love their products
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers.
Merleen
9 July 2026
Unprompted review
This really works. But as of July 10th I need to cancel my orders
The cream really takes away the pain. I just love it
10 July 2026
Unprompted review
The taste of the liquid collagen is…
The taste of the liquid collagen is great & easy to implement into my daily routine
23 June 2026
Unprompted review
Nothing wrong I'm just being honest,
Nothing wrong I'm just being honest,
the purchase was ok except 1 pot of the gummy missing,,delivered was good ,but product is not as per your ads.it doesn't work at all.
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi James,
Thank you for sharing your honest feedback. We understand how disappointing it must have been to receive an order with a missing item and not experience the results you were hoping for.
Results can vary from person to person depending on individual circumstances. We also take reports of missing items seriously and would appreciate the opportunity to review your order to ensure it is resolved appropriately.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I got my order yesterday & after my…
I got my order yesterday & after my shower last night I rubbed the cream on my shoulder,my osteo arthritis foot & my right knee & I slept till 4am,so I'm hoping the same will happen tonight.
I am 80 yrs old.
10 July 2026
Unprompted review
We love this stuff
We love this stuff! Hubby has neuropathy and insists he now has feeling in his feet. Not a lot, but it is a beginning! I use it on my calves because I have a lot of spasms. This is now our go-to stuff!
9 July 2026
Unprompted review
Good product support
Good product support
Replies to email requests completed
8 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.