I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers. Merleen... See more
I wasn't happy about the way way you marketed the product then made me watch the extra video which then made me upgrade. I'm not sure if I am getting one or two different containers. I received a jar... See more
Company replied
My original experience was HORRIBLE ! I received a delivery of 6 jars just a month after my original purchase at a greatly inflated price. I was VERY SICK when I made the original purchase and... See more
Company replied
3.8
Great
955 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product support
Good product support
Replies to email requests completed
8 July 2026
Unprompted review
Unnecessarily difficult transaction
Unnecessarily difficult transaction. Product purchased 6/12/2026. Product received 7/5/2026, Charged for Expedited Delivery!
Too many product representatives involved in emails -one person admonished me about sending second email inquiring as to where the product was … next email requested if I did not hear from company in 2 days send additional email! Never heard from the same representative twice.
BEFORE product was received I was being charged for an”subscription”that I never signed up for … product, when finally received was a SAMPLE size, not a full size product.
Will not be dealing with this business again.
12 June 2026
Unprompted review
Reply from MyHiRelief
Hi Janyce,
Thank you for sharing your experience. We understand how frustrating this must have been, especially when you were waiting for your order and had concerns about shipping, communication, and your subscription.
While the majority of our orders are delivered within the expected timeframe, occasional delays can occur due to factors outside of our direct control, including carrier backlogs, weather disruptions, high shipping volumes, or other transit-related issues. We also understand your concern regarding expedited shipping, and we appreciate your feedback.
We'd also like to clarify that subscription options and product sizes are presented during the checkout process, and our support team is always available to answer any questions regarding an order. Our customer service team operates collaboratively, so customers may receive responses from different representatives to help ensure inquiries are handled as promptly as possible.
That said, I can confirm that your subscription was successfully canceled and no recurring charge or order went through. Rest assured, there are no active or future shipments linked to your account.
Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.
Kind regards,
Aga
MyHiRelief
BE forthright in what you are getting.
Buy 3, Get 3 FREE 67% OFF
$29.95 / per jar +FREE Shipping
This is what I thought I was buying, but I did not want to subscribe, so I took that off. I did not know that if you unsubscribed the price went up, which it did to $220 USD, so I cancelled my order, I was offered 20% off of my order, but I could not afford that. I have been in touch with several people that have been very helpful in cancelling my order which says it is but I still have not gotten the refund. A person named Ariz has emailed me twice now, with updates and that is very helpful also. I feel confident that I will get my money back, and hopefully in the future the company will be more forthcoming in what you actually get. Thank you HiRelief, even though I did not get the product. And Thank you Ariz for helping me.
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Sharon,
Thank you for your review and for taking the time to share your experience. We truly appreciate your thoughtful feedback.
We're pleased to hear that Ariz and the rest of our support team have been helpful in assisting with your cancellation and providing updates throughout the process. We'll be sure to share your kind words with Ariz.
We also appreciate your feedback regarding pricing transparency. To clarify, our subscription option provides customers with our lowest member pricing, while one-time purchases are available at a different price. We understand that pricing details can sometimes be confusing, and your comments help us continue improving the checkout experience.
Thank you for your patience while your refund is being processed. We appreciate your confidence in our team and your kind understanding.
Kind regards,
Aga
MyHiRelief
Great product
Great product. Works so good for me. I have given several jars to my family members to try out. I need to pause my subscription for few months. I have several jars now. Just finished the first one I ever got. Thank You
1 July 2026
Unprompted review
I tried to place an order but it didn't…
I tried to place an order but it didn't go through. I then got a call from the fraud department in my bank
I told them I didn't end up ordering and they blocked it. The next day yout company took $127.17 out of my checking account . I want to know how to get it put back. I'm hoping your company is not fraudulent
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gale,
Thank you for sharing your experience. We understand how concerning it must have been to see a charge after you believed your order had not been completed.
In some cases, banks may initially place an authorization or pending hold on a transaction during the checkout process, even if the order is not finalized. Additionally, financial institutions may flag first-time or unfamiliar online purchases as a precautionary security measure. We want to reassure you that MyHiRelief is committed to secure and transparent transactions and is not a fraudulent business.
That said, I can confirm that the package was delivered on July 9, 2026. If you need anything else, please contact our support team at support@myrelief.com, and we'll be happy to assist you further.
Kind regards,
Aga
MyHiRelief
Customer service has been really good…
Customer service has been really good and helpful with all the questions I had and I am truly grateful! Thank You
11 May 2026
Unprompted review
The product seems to be helping my neck…
The product seems to be helping my neck discomfort I was a little upset about the size of the jars they look large in most of the commercials, I’m sure you have heard that from others, it’s a little misleading
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Richard,
Thank you for your review! We're pleased to hear that the product seems to be helping with your neck discomfort.
We also appreciate your feedback regarding the jar size. We understand how the product may appear larger in promotional materials, and we'd like to clarify that the product size and quantity are listed on our website to help customers make an informed purchase. Your comments are valuable and will be shared with our team as we continue to improve the customer experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The company staff help me to get my…
The company staff help me to get my package.
9 July 2026
Unprompted review
Has not helped at all
Has not helped at all
Rubbing legs twice a day and nil results after 2 weeks
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mr. Raymond,
Thank you for sharing your experience. We understand how disappointing it must have been not to experience the relief you were hoping for after using the product for two weeks.
Results can vary from person to person depending on individual circumstances, and while many customers notice benefits sooner, others may require more time to experience the full effects.
That said, we'd appreciate the opportunity to better understand your experience and see how we can assist. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
June 2026 purchased
June 2026 purchased. We love this cream. It has made a big difference in our daily lives. I work 12 hour shifts ,I have use the cream on my back and knees. Very good product.
22 June 2026
Unprompted review
It is long lasting relief for the day…
It is long lasting relief for the day compared to having no relief at all and it is odorless
KJJA
9 July 2026
Unprompted review
Initial order process was somewhat…
Initial order process was somewhat challenging, particularly around the ad that alleges "buy one, get five free". I sent multiple emails to support and while I still believe the presentation to be falwed, the company did make it right.
28 June 2026
Unprompted review
The product is amazing & works as…
The product is amazing & works as advertised.
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gerald,
Thank you for your review! We're delighted to hear that you found the product amazing and that it worked as advertised. Your feedback means a great deal to our team and motivates us to continue providing quality products and service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
They were very pushful to make me get…Optimistic!
They were very pushful to make me get more jars, despite my reluctance to have it.
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Chinyere,
Thank you for your review! We appreciate you taking the time to share your honest feedback. We understand that the promotional offers presented during checkout may have felt more persistent than you preferred, and we value your comments as they help us continue improving the customer experience.
We're grateful for your support and hope you have a positive experience with the product. Thank you for choosing MyHiRelief!
Kind regards,
Aga
MyHiRelief
I know it arrived roughly on time
I know it arrived roughly on time. I haven't used them all yet. But, I know it will be good for me to use
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Lori,
Thank you for your review! We're pleased to hear that your order arrived on time and appreciate you giving our product the opportunity to work for you. We hope that as you continue using it, you'll have an even more positive experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Very understanding when I requested to…
Very understanding when I requested to halt my subscription
24 June 2026
Unprompted review
Reply from MyHiRelief
Hi Sharon,
Thank you for your review! We're pleased to hear that our team was understanding and able to assist you with your request to pause your subscription. Providing flexible, responsive support is important to us, and we're grateful you took the time to share your experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you all the best!
Kind regards,
Aga
MyHiRelief
I use your product twice a day for my…
I use your product twice a day for my neuropathy and it gives me relief which makes very happy. The only negitive reponse is that I have 8 jars of your product and I do not need anymore for a while. I have sent you emails twice and asked if I could postponed delivery of your product and you keep sending me a jar at a time, Again please ho;d off on my deliveries until I call you and request more, Thank you
8 July 2026
Unprompted review
The product is amazing
The product is amazing; but, took a little longer to get it than I had expected!!!
8 July 2026
Unprompted review
Sends and bills for extra products
Sends and bills for extra products. When return and request refunds as per their website, you don't get it inspite of returning the product and refusing the shipment after I have requested a cancelation from March when I was charged over $500 for 6 bottles, then sent a bunch of other junk and charged the ridiculous amount. Tried to cancel it right away but have been sent and charged $110 a month since March when I was charged over $500 total to date is over $849.44. I returned the product now give me back my money!!!
24 March 2026
Unprompted review
Reply from MyHiRelief
Hi Teresa,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially regarding the charges, cancellation request, and refund process.
We'd like to respectfully clarify that MyHiRelief does not intentionally send or bill customers for products that were not selected. Subscription orders and promotional offers are presented during checkout, and our support team is available to assist with any questions regarding billing, cancellations, or returns.
However, I confirm you’ve filed a chargeback with PayPal. This matter is now under their investigation and outside our direct control. While the process is ongoing, we cannot issue a direct refund.
Please work directly with PayPal via their Resolution Center or support team for updates and next steps. We will fully cooperate with their inquiry, monitor the case, and update you once a final decision is reached.
Thank you for your patience and understanding.
Kind regards,
Aga
MyHiRelief
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