I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers. Merleen... See more
Company replied
I wasn't happy about the way way you marketed the product then made me watch the extra video which then made me upgrade. I'm not sure if I am getting one or two different containers. I received a jar... See more
Company replied
My original experience was HORRIBLE ! I received a delivery of 6 jars just a month after my original purchase at a greatly inflated price. I was VERY SICK when I made the original purchase and... See more
Company replied
3.8
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Buyer Beware
I was going to order it, then changed my mind. The next day I tried to cancel my order, but they told me it was too late, and it had already been processed. I never received the product. I did argue over emails to try and get my money back, so they offered me a partial refund to give it a try. I agreed to the refund. After I agreed to the refund, I got an email saying that we’re sorry to see you go. I never got my money back and I never received the order that they had said was already processed and couldn’t be canceled. Due to personal issues, I didn’t have the time or energy to continue arguing. I’m out $116. Buyer beware.
2 March 2026
Unprompted review
Reply from MyHiRelief
Hi Donna,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially when you expected both your refund and your order to be resolved.
Once an order enters our fulfillment process, it may no longer be possible to cancel before shipment. However, our team remains committed to assisting customers with delivery, return, and refund requests in accordance with our policies.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Irene,
Thank you for your 5-star review! We're delighted to hear that you find the product easy to use and that it has provided you with long-lasting relief. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It worked great on every body part I…
It worked great on every body part I put it on, it's nice to feel relief!
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Chris,
Thank you for your 5-star review! We're delighted to hear that the product worked so well in every area where you applied it and that it's been nice to experience the relief you were looking for.
Your kind words mean a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Doesn't work
Doesn't work. 90 day money back guarantee is fake. They will only refund unopened items. They will convince you to upgrade to 2.0 then send the original and only offer 20% back for not sending the upgraded item. Absolute rip-off
11 July 2026
Unprompted review
Reply from MyHiRelief
Hi Katharine,
Thank you for sharing your experience. We understand how disappointing this must have been when the product and refund process did not meet your expectations.
We'd like to respectfully clarify that MyHiRelief honors its 90-Day Money-Back Guarantee in accordance with the terms of the policy, and our support team works to assist customers with refund requests and order concerns on a case-by-case basis. We also strive to ensure customers receive the products they ordered, and if there is ever a discrepancy, we're committed to reviewing and resolving it.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Margaret,
Thank you for your 5-star review! We're delighted to hear that you think the product is very good. Your support and kind feedback mean a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Audrey,
Thank you for your 5-star review! We're delighted to hear that the product has been supporting your better sleep and that the automatic subscription helps ensure you always have your supply available.
We appreciate you sharing your experience with us. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I like and use the product but have…
I like and use the product but have been unable to cancel my subscription. Now I have 8 unopened jars plus one I am using. Way too much for one person.
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for sharing your feedback. We're pleased to hear that you like and use the product, and we understand your concern about accumulating more jars than you currently need.
I’d like to personally review your subscription cancellation request and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Sadly, I had to cancel my refill subscription
Sadly, due to a health issue and an unknown future, I am canceling all my subscriptions, including yours.
Anna was very kind and offered to help me adjust my scheduling. I was not able to take her up on the offer, but she was gracious and took care of my needs quickly, including a follow up message for my file.
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience. We're glad to hear that Anna was able to assist you with your subscription request and provide the support you needed in a timely and thoughtful manner.
We understand that circumstances can change, and we're grateful for the opportunity to have supported you. Your kind words about our team mean a great deal to us.
Thank you for choosing MyHiRelief. We appreciate your support and wish you all the best.
Kind regards,
Aga
MyHiRelief
It works very well so far we use it…
It works very well so far we use it everywhere thank you
10 June 2026
Unprompted review
Reply from MyHiRelief
Hi Tami,
Thank you for your review! We're delighted to hear that the product is working very well for you so far and that you're finding it useful whenever you need it. Your feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
DHL doesn’t come here.
My order status said the package was being delivered via DHL, which doesn’t service this rural area. Long after the delivery time passed I got the delivery via US Mail. Which was really great! I just wondered if you can check addresses with DHL and use USPS right away, cutting down on delivery time.
26 June 2026
Unprompted review
Reply from MyHiRelief
Hi Nola,
Thank you for your review! We're glad to hear your order arrived safely.
We also appreciate your thoughtful feedback regarding the shipping carrier. Delivery methods may vary depending on the destination, and in some rural areas, DHL works with local postal services such as USPS to complete the final delivery. Your suggestion is valuable, and we'll share it with our team as we continue looking for ways to improve the delivery experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Pain Relief Cream
I was given an opportunity to purchase more product with a great promotion. This cream is amazing and very happy I decided to try it. It definitely works as they said it would.
27 June 2026
Unprompted review
Reply from MyHiRelief
Hi Marilyn,
Thank you for your 5-star review! We're delighted to hear that you're enjoying the cream and that it has met your expectations. We're also glad you found value in the promotion offered and decided to continue with the product.
Your feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It seems like it's helping my husband…
It seems like it's helping my husband with his neuropathy and pain in his legs
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi Marge,
Thank you for your 5-star review! We're glad to hear that the product seems to be helping your husband with his leg discomfort and that you're seeing positive results from his experience.
We truly appreciate you sharing your feedback with us. Thank you for choosing MyHiRelief, and we wish your husband continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I was concerned that I had 3 orders of…
I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk and they were able to confirm that just the two orders were made. They responded to my questions very promptly and made the experience very delightful.
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Dave,
Thank you for your review! We're delighted to hear that our support team was able to quickly clarify the confusion regarding your orders and provide the reassurance you needed. It's wonderful to know that their prompt responses made your experience a positive one.
We truly appreciate you taking the time to share your feedback. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Td,
Thank you for your review! We're glad to hear you enjoyed our advertisements and the variety we offer. We appreciate you taking the time to share your feedback and your support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you all the best!
Kind regards,
Aga
MyHiRelief
Great relief
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi Kristin,
Thank you for your review! We're delighted to hear that you've experienced great relief with our product. Your feedback means a lot to our team and encourages us to continue providing quality products and customer service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Ellen,
Thank you for your 5-star review! We're delighted to hear that your order arrived on time and that you're happy with the quality of the product. Your feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Everything went as it was supposed to.
Everything went as it was supposed to.
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Brian,
Thank you for your 5-star review! We're delighted to hear that everything went smoothly and according to your expectations. Your feedback is greatly appreciated and encourages us to continue providing a reliable experience for our customers.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
After using 3 jars of this so called…
After using 3 jars of this so called miracle magnesium cream I found no relief and no benefit to using this product, and as for their money back policy , what a joke. Also in the advertisements the jar looks a whole lot larger than it actually is, the jar does not contain a amount or size. Buyers beware !
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Anton,
Thank you for sharing your feedback. We understand how disappointing it must have been not to experience the relief you were hoping for after using the product.
Results can vary from person to person, and while many customers report positive experiences, we recognize that no product works the same for everyone. We'd also like to clarify that the product size and quantity are listed on our website, and product images are intended to accurately represent the item customers receive.
Regarding our 90-Day Money-Back Guarantee, we honor eligible requests in accordance with the terms of our policy. I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Alvin,
Thank you for your review! We're delighted to hear that the product has helped take the hurt away. Knowing that it's making a positive difference means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Donald,
Thank you for your 5-star review! We're delighted to hear that you love the product. Your support and kind words mean a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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