I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers. Merleen... See more
Company replied
I wasn't happy about the way way you marketed the product then made me watch the extra video which then made me upgrade. I'm not sure if I am getting one or two different containers. I received a jar... See more
Company replied
My original experience was HORRIBLE ! I received a delivery of 6 jars just a month after my original purchase at a greatly inflated price. I was VERY SICK when I made the original purchase and... See more
Company replied
3.8
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I was concerned that I had 3 orders of…
I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk and they were able to confirm that just the two orders were made. They responded to my questions very promptly and made the experience very delightful.
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Dave,
Thank you for your review! We're delighted to hear that our support team was able to quickly clarify the confusion regarding your orders and provide the reassurance you needed. It's wonderful to know that their prompt responses made your experience a positive one.
We truly appreciate you taking the time to share your feedback. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Td,
Thank you for your review! We're glad to hear you enjoyed our advertisements and the variety we offer. We appreciate you taking the time to share your feedback and your support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you all the best!
Kind regards,
Aga
MyHiRelief
Great relief
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi Kristin,
Thank you for your review! We're delighted to hear that you've experienced great relief with our product. Your feedback means a lot to our team and encourages us to continue providing quality products and customer service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Ellen,
Thank you for your 5-star review! We're delighted to hear that your order arrived on time and that you're happy with the quality of the product. Your feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Everything went as it was supposed to.
Everything went as it was supposed to.
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Brian,
Thank you for your 5-star review! We're delighted to hear that everything went smoothly and according to your expectations. Your feedback is greatly appreciated and encourages us to continue providing a reliable experience for our customers.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
After using 3 jars of this so called…
After using 3 jars of this so called miracle magnesium cream I found no relief and no benefit to using this product, and as for their money back policy , what a joke. Also in the advertisements the jar looks a whole lot larger than it actually is, the jar does not contain a amount or size. Buyers beware !
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Anton,
Thank you for sharing your feedback. We understand how disappointing it must have been not to experience the relief you were hoping for after using the product.
Results can vary from person to person, and while many customers report positive experiences, we recognize that no product works the same for everyone. We'd also like to clarify that the product size and quantity are listed on our website, and product images are intended to accurately represent the item customers receive.
Regarding our 90-Day Money-Back Guarantee, we honor eligible requests in accordance with the terms of our policy. I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Alvin,
Thank you for your review! We're delighted to hear that the product has helped take the hurt away. Knowing that it's making a positive difference means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Donald,
Thank you for your 5-star review! We're delighted to hear that you love the product. Your support and kind words mean a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It helped my neck pain!
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Theresa,
Thank you for your 5-star review! We're delighted to hear that the product has been helping with your neck discomfort. Your positive experience and feedback mean a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Nancy,
Thank you for your 5-star review! We're delighted to hear that you found our service easy, fast, and helpful. Providing a smooth customer experience is always our goal, and your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
No automatic subscription
It came quickly an all 6 jars were secure. I Purchased for my mother and she likes it. My only problem is the automatic subscription I didn't sign up for. I have a six month supply so I prefer reordering myself. Other than that so far so good.
6 July 2026
Unprompted review
Reply from MyHiRelief
Hi Alisa,
Thank you for your 5-star review! We're happy to hear that your order arrived quickly, securely packaged, and that your mother is enjoying the product.
We also appreciate your feedback regarding the subscription. We understand that having control over future purchases is important. Your subscription has already been cancelled. You will not receive any further charges or shipments.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish your mother continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I love their products
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers.
Merleen
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Merleen,
Thank you for your review! We're delighted to hear that you love our products and customer service, and that the ankle, leg, and shoulder massagers have been wonderful for you.
We also appreciate you bringing the missing knee massager set to our attention. Upon checking, this has already been escalated to our Logistics team for follow‑up, and our support team has already reached out to provide you with an update.
Thank you for your attention and patience — we truly appreciate it.
Kind regards,
Aga
MyHiRelief
This really works. But as of July 10th I need to cancel my orders
The cream really takes away the pain. I just love it
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi Patty,
Thank you for your 5-star review! We're delighted to hear that the cream has been helping provide relief and that you love the product.
We also appreciate you letting us know about your request to cancel future orders. I’d like to personally review it. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The taste of the liquid collagen is…
The taste of the liquid collagen is great & easy to implement into my daily routine
23 June 2026
Unprompted review
Reply from MyHiRelief
Hi Tania,
Thank you for your 5-star review! We're delighted to hear that you enjoy our Total Collagen Support and that it has been easy to add to your daily routine. Your feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Helrn,
Thank you for your 5-star review! We're delighted to hear that your order arrived safely, was exactly as expected, and that you had a quick and efficient experience with us.
Your feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Nothing wrong I'm just being honest,
Nothing wrong I'm just being honest,
the purchase was ok except 1 pot of the gummy missing,,delivered was good ,but product is not as per your ads.it doesn't work at all.
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi James,
Thank you for sharing your honest feedback. We understand how disappointing it must have been to receive an order with a missing item and not experience the results you were hoping for.
Results can vary from person to person depending on individual circumstances. We also take reports of missing items seriously and would appreciate the opportunity to review your order to ensure it is resolved appropriately.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I got my order yesterday & after my…
I got my order yesterday & after my shower last night I rubbed the cream on my shoulder,my osteo arthritis foot & my right knee & I slept till 4am,so I'm hoping the same will happen tonight.
I am 80 yrs old.
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review! We're delighted to hear about your positive first experience with the cream and that you were able to enjoy a more comfortable night's rest after using it.
We truly appreciate you sharing your experience with us, and we hope you continue to enjoy the benefits of incorporating the product into your routine.
Thank you for choosing MyHiRelief. We appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
We love this stuff
We love this stuff! Hubby has neuropathy and insists he now has feeling in his feet. Not a lot, but it is a beginning! I use it on my calves because I have a lot of spasms. This is now our go-to stuff!
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mary,
Thank you for your 5-star review! We're delighted to hear that the product has become your go-to choice. It's wonderful to know that your husband has noticed positive changes and that you've also found relief for your calf spasms. We truly appreciate you sharing your experience with us.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Good product support
Good product support
Replies to email requests completed
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gary,
Thank you for your 5-star review! We're delighted to hear that our team responded promptly to your email requests and provided the support you needed. Your kind feedback means a great deal to us.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Unnecessarily difficult transaction
Unnecessarily difficult transaction. Product purchased 6/12/2026. Product received 7/5/2026, Charged for Expedited Delivery!
Too many product representatives involved in emails -one person admonished me about sending second email inquiring as to where the product was … next email requested if I did not hear from company in 2 days send additional email! Never heard from the same representative twice.
BEFORE product was received I was being charged for an”subscription”that I never signed up for … product, when finally received was a SAMPLE size, not a full size product.
Will not be dealing with this business again.
July 13, 2026
Addition to above review: The CEO of HiRelief has been in contact regarding this unfortunate situation. The problem has been resolved once he became involved. I am grateful for his time and attention.
10 June 2026
Unprompted review
Reply from MyHiRelief
Hi Janyce,
Thank you for sharing your experience. We understand how frustrating this must have been, especially when you were waiting for your order and had concerns about shipping, communication, and your subscription.
While the majority of our orders are delivered within the expected timeframe, occasional delays can occur due to factors outside of our direct control, including carrier backlogs, weather disruptions, high shipping volumes, or other transit-related issues. We also understand your concern regarding expedited shipping, and we appreciate your feedback.
We'd also like to clarify that subscription options and product sizes are presented during the checkout process, and our support team is always available to answer any questions regarding an order. Our customer service team operates collaboratively, so customers may receive responses from different representatives to help ensure inquiries are handled as promptly as possible.
That said, I can confirm that your subscription was successfully canceled and no recurring charge or order went through. Rest assured, there are no active or future shipments linked to your account.
Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.
Kind regards,
Aga
MyHiRelief
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