I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers. Merleen... See more
Company replied
I wasn't happy about the way way you marketed the product then made me watch the extra video which then made me upgrade. I'm not sure if I am getting one or two different containers. I received a jar... See more
Company replied
My original experience was HORRIBLE ! I received a delivery of 6 jars just a month after my original purchase at a greatly inflated price. I was VERY SICK when I made the original purchase and... See more
Company replied
3.8
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
It is long lasting relief for the day…
It is long lasting relief for the day compared to having no relief at all and it is odorless
KJJA
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Kathy,
Thank you for your 5-star review! We're delighted to hear that our product provides you with long-lasting relief throughout the day and that you appreciate its odorless formula. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Initial order process was somewhat…
Initial order process was somewhat challenging, particularly around the ad that alleges "buy one, get five free". I sent multiple emails to support and while I still believe the presentation to be falwed, the company did make it right.
28 June 2026
Unprompted review
Reply from MyHiRelief
Hi Larry,
Thank you for your 5-star review! We're grateful that you gave us the opportunity to address your concerns. We're pleased to hear that our support team resolved the issue to your satisfaction.
We also appreciate your honest feedback regarding the presentation of our promotional offer. Customer feedback like yours helps us continue improving the ordering experience and making our promotions as clear as possible.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product is amazing & works as…
The product is amazing & works as advertised.
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gerald,
Thank you for your review! We're delighted to hear that you found the product amazing and that it worked as advertised. Your feedback means a great deal to our team and motivates us to continue providing quality products and service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
They were very pushful to make me get…Optimistic!
They were very pushful to make me get more jars, despite my reluctance to have it.
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Chinyere,
Thank you for your review! We appreciate you taking the time to share your honest feedback. We understand that the promotional offers presented during checkout may have felt more persistent than you preferred, and we value your comments as they help us continue improving the customer experience.
We're grateful for your support and hope you have a positive experience with the product. Thank you for choosing MyHiRelief!
Kind regards,
Aga
MyHiRelief
I know it arrived roughly on time
I know it arrived roughly on time. I haven't used them all yet. But, I know it will be good for me to use
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Lori,
Thank you for your review! We're pleased to hear that your order arrived on time and appreciate you giving our product the opportunity to work for you. We hope that as you continue using it, you'll have an even more positive experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Very understanding when I requested to…
Very understanding when I requested to halt my subscription
24 June 2026
Unprompted review
Reply from MyHiRelief
Hi Sharon,
Thank you for your review! We're pleased to hear that our team was understanding and able to assist you with your request to pause your subscription. Providing flexible, responsive support is important to us, and we're grateful you took the time to share your experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you all the best!
Kind regards,
Aga
MyHiRelief
I use your product twice a day for my…
I use your product twice a day for my neuropathy and it gives me relief which makes very happy. The only negitive reponse is that I have 8 jars of your product and I do not need anymore for a while. I have sent you emails twice and asked if I could postponed delivery of your product and you keep sending me a jar at a time, Again please ho;d off on my deliveries until I call you and request more, Thank you
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Pat,
Thank you for your 5-star review! We're delighted to hear that our product has been providing relief for your neuropathy and that it has made such a positive difference for you.
We also appreciate you letting us know about your subscription. We understand that you currently have enough jars on hand and don't need additional shipments right now. We've received your request, and our support team has already updated your subscription by placing it on hold for 90 days, so no additional shipments will be processed during that time.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product is amazing
The product is amazing; but, took a little longer to get it than I had expected!!!
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Janice,
Thank you for your 5-star review! We're delighted to hear that you think the product is amazing and that it's meeting your expectations.
We also appreciate your feedback regarding the delivery time. While the majority of our orders arrive within the expected timeframe, occasional delays can occur due to factors outside of our direct control, such as carrier transit times or high shipping volumes. We appreciate your patience and are glad your order arrived safely.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Sends and bills for extra products
Sends and bills for extra products. When return and request refunds as per their website, you don't get it inspite of returning the product and refusing the shipment after I have requested a cancelation from March when I was charged over $500 for 6 bottles, then sent a bunch of other junk and charged the ridiculous amount. Tried to cancel it right away but have been sent and charged $110 a month since March when I was charged over $500 total to date is over $849.44. I returned the product now give me back my money!!!
24 March 2026
Unprompted review
Reply from MyHiRelief
Hi Teresa,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially regarding the charges, cancellation request, and refund process.
We'd like to respectfully clarify that MyHiRelief does not intentionally send or bill customers for products that were not selected. Subscription orders and promotional offers are presented during checkout, and our support team is available to assist with any questions regarding billing, cancellations, or returns.
However, I confirm you’ve filed a chargeback with PayPal. This matter is now under their investigation and outside our direct control. While the process is ongoing, we cannot issue a direct refund.
Please work directly with PayPal via their Resolution Center or support team for updates and next steps. We will fully cooperate with their inquiry, monitor the case, and update you once a final decision is reached.
Thank you for your patience and understanding.
Kind regards,
Aga
MyHiRelief
Changed my mind
After dealing with this company and their customer service I have changed my review. They listened and heard me. I really appreciate the time they took to resolve my individual issues. The product is wonderful, I use everynight and have only seen positive results.
Thank you.
20 June 2026
Unprompted review
Reply from MyHiRelief
Hi Robynn,
Thank you for your 5-star review! We're truly grateful that you gave us the opportunity to address your concerns. It's wonderful to hear that our customer support team was able to listen, resolve your individual issues, and provide you with a positive experience.
We're also delighted to know that you're enjoying the product and have seen positive results with your nightly use. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Where Won’t it work?
The cream works on my hands, wrists, hips, muscles, leg spasms!
6 July 2026
Unprompted review
Reply from MyHiRelief
Hi Barbara,
Thank you for your 5-star review! We're delighted to hear that the cream has been helping with your hands, wrists, hips, muscles, and leg spasms. Your positive feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
While the results were not as good as…
While the results were not as good as expected for the numbness in my feet it was better than expected for my knees and back and neck and shoulders. I am still hoping for more improvement in my feet.Also shipping is prompt.I will use the six I have and and hope.
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Ray,
Thank you for your 5-star review! We're delighted to hear that the product has provided better-than-expected relief for your knees, back, neck, and shoulders, and that your order arrived promptly. We also appreciate you sharing your experience regarding your feet, and we hope you'll continue to see improvement with continued use.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product is fantastic!
The product is fantastic!! The sales are great too! Thank you!
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Athalia,
Thank you for your 5-star review! We're delighted to hear that you think the product is fantastic and that you've enjoyed our promotions as well. Your kind words mean a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Stop sending me your product it don't …
Stop sending me your product it don't work, take me off your mailing list
23 June 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for sharing your feedback. We understand your disappointment that the product did not provide the results you were hoping for.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Getting the order was a bit slow and…
Getting the order was a bit slow and without updates. Have had some success with the cream.
2 June 2026
Unprompted review
Reply from MyHiRelief
Hi Mary,
Thank you for your review! We're pleased to hear that you've experienced some success with our cream. We also appreciate your feedback regarding the delivery time and shipping updates. While most orders arrive within the expected timeframe, occasional delays and tracking update gaps can occur due to factors within the carrier's network.
Your feedback is valuable to us as we continue working to improve the overall customer experience. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The delivery went great
The delivery went great. He pulled in the driveway and set my package next to my front door. After he left, I got my package. With no damages.
Thank you
6 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gerry,
Thank you for your 5-star review! We're delighted to hear that your delivery went smoothly and that your package arrived safely and without any damage. Your kind feedback is greatly appreciated.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
This product really works
This product really works! And to sleep at least 5 hours before waking is a dream come true. Thank you HiRelief!
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Kay,
Thank you for your 5-star review! We're delighted to hear that the product has been working well for you and that you're experiencing more restful sleep. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It is too early to say how it works as…
It is too early to say how it works as we just received in the mail yesterday . Hoping it works as well as it is advertised .
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi O. Wesley,
Thank you for your review! We appreciate your support and are excited that you've received your order. We hope the product meets your expectations and provides the relief you're looking for.
If you have any questions while using the product, our team is always happy to help. Thank you for choosing MyHiRelief, and we wish you the very best!
Kind regards,
Aga
MyHiRelief
I so appreciate the help I’ve gotten
I so appreciate the help I’ve gotten. Their customer is awesome! This is crappy painful thing to go through but they genuinely care!
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Chris,
Thank you for your 5-star review! We're truly grateful for your kind words. It means a great deal to hear that our customer support team made a positive difference during a difficult time. Knowing that you felt genuinely cared for is exactly the experience we strive to provide.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product is very good
The product is very good. It did relieve some of my husband’s back pain and my feet pain. It is also a very nice smell therefore you are not concerned about putting some on and walking around smelling like a walking tube of A535. 😉😂
21 May 2026
Unprompted review
Reply from MyHiRelief
Hi Andree,
Thank you for your review! We're delighted to hear that the product helped relieve some of your husband's back discomfort and your foot pain. It's also wonderful to know that you enjoy the scent—your comparison certainly brought a smile to our faces!
We truly appreciate you taking the time to share your experience. Thank you for choosing MyHiRelief, and we wish both of you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.