I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers. Merleen... See more
Company replied
I wasn't happy about the way way you marketed the product then made me watch the extra video which then made me upgrade. I'm not sure if I am getting one or two different containers. I received a jar... See more
Company replied
My original experience was HORRIBLE ! I received a delivery of 6 jars just a month after my original purchase at a greatly inflated price. I was VERY SICK when I made the original purchase and... See more
Company replied
3.8
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
This product really works
This product really works! And to sleep at least 5 hours before waking is a dream come true. Thank you HiRelief!
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Kay,
Thank you for your 5-star review! We're delighted to hear that the product has been working well for you and that you're experiencing more restful sleep. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It is too early to say how it works as…
It is too early to say how it works as we just received in the mail yesterday . Hoping it works as well as it is advertised .
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi O. Wesley,
Thank you for your review! We appreciate your support and are excited that you've received your order. We hope the product meets your expectations and provides the relief you're looking for.
If you have any questions while using the product, our team is always happy to help. Thank you for choosing MyHiRelief, and we wish you the very best!
Kind regards,
Aga
MyHiRelief
I so appreciate the help I’ve gotten
I so appreciate the help I’ve gotten. Their customer is awesome! This is crappy painful thing to go through but they genuinely care!
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Chris,
Thank you for your 5-star review! We're truly grateful for your kind words. It means a great deal to hear that our customer support team made a positive difference during a difficult time. Knowing that you felt genuinely cared for is exactly the experience we strive to provide.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product is very good
The product is very good. It did relieve some of my husband’s back pain and my feet pain. It is also a very nice smell therefore you are not concerned about putting some on and walking around smelling like a walking tube of A535. 😉😂
21 May 2026
Unprompted review
Reply from MyHiRelief
Hi Andree,
Thank you for your review! We're delighted to hear that the product helped relieve some of your husband's back discomfort and your foot pain. It's also wonderful to know that you enjoy the scent—your comparison certainly brought a smile to our faces!
We truly appreciate you taking the time to share your experience. Thank you for choosing MyHiRelief, and we wish both of you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The magnesium cream is pretty good for…
The magnesium cream is pretty good for helping with my back and hip pain.
Do have to apply 2 times or 3 if really hurting but does
Help with the pain.
Would recommend!
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Erika,
Thank you for your review! We're pleased to hear that our Magnesium Cream has been helping with your back and hip discomfort. It's wonderful to know you've found it beneficial and would recommend it to others.
We truly appreciate you taking the time to share your experience. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Prompt delivery
Prompt delivery! Safe secure packaging! Product is lovely and is happily doing what is supposed to do!!
9 June 2026
Unprompted review
Reply from MyHiRelief
Hi Susan,
Thank you for your 5-star review! We're delighted to hear that your order arrived promptly, was securely packaged, and that you're happy with how well the product is working for you. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Hope,
Thank you for your 5-star review! We're delighted to hear that you found the ordering process easy and that your order arrived quickly. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Thank you for the consistency interms…
Thank you for the consistency interms of helping me to give the correct shipping address to my country. This has build trust for the future purchases. 🙏🏾
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Saule,
Thank you for your 5-star review! We're delighted to hear that our team was able to consistently assist you in providing the correct shipping address for your country. Building your trust means a great deal to us, and we're grateful for your confidence in MyHiRelief.
Thank you for choosing MyHiRelief. We truly appreciate your support and look forward to serving you again. Wishing you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Received in great time as promised
Received in great time as promised. Product seems to be doing great job. Thank you. Louanne
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Louanne,
Thank you for your 5-star review! We're delighted to hear that your order arrived as promised and that the product is already doing a great job for you. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Endri,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with MyHiRelief. Your support and kind feedback mean a lot to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Jacqui,
Thank you for your 5-star review! We're delighted to hear that the product met your expectations and has been helping you. Your kind words mean a great deal to our team and encourage us to continue providing quality products and service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I am grateful for everything!
I am grateful someone reached out about the correct contact so I could receive my package.
I have been using total relief for a few days and have received gradual improvement in my symptoms. I am looking forward to the continued pain relief and better mobility. Thank you!
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi A. Holland,
Thank you for your review! We're delighted to hear that our team was able to help ensure your package reached you successfully. It's also wonderful to know you've already noticed gradual improvement and are looking forward to continued pain relief and better mobility.
We truly appreciate your kind words and your trust in MyHiRelief. Wishing you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Hold subscription
I would like to have my subscription on hold. I have about 20 containers already.
Please hold order.
Maryanne Fincham
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Maryanne,
Thank you for reaching out. We confirm receipt of your email, and as requested, your subscription has been put on hold for 90 days — with your 20% discount applied.
Our support team has also sent you a confirmation email with the update. Thanks you!
Kind regards,
Aga
MyHiRelief
Horrible experience trying to get…
Horrible experience trying to get refunded. Taking weeks. And they won’t call me only email. And they won’t share the number to contact them. I cancelled order an hour after I sent it and they still sent it regardless. Even though I ordered it on their federal holiday.
25 May 2026
Unprompted review
Reply from MyHiRelief
Hi Hali,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially when you requested to cancel your order shortly after it was placed.
Once an order enters our fulfillment process, we may no longer be able to stop shipment, even if a cancellation request is submitted shortly afterward. Our support team primarily provides assistance via email to ensure all communications and resolutions are properly documented and handled as efficiently as possible.
Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we can only assist with support requests via email. This lets us keep clear records, so we can track and resolve your issue thoroughly and effectively.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Up to date tracking and status
Up to date tracking and status. Still evaluating results.
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Judy,
Thank you for your review! We're pleased to hear that you found our tracking updates and order status information helpful. We appreciate you giving our product the opportunity to work and hope it continues to meet your expectations as you evaluate the results.
Thank you for choosing MyHiRelief, and we wish you the very best!
Kind regards,
Aga
MyHiRelief
Feeling Scummed
I ordered and soon after I realised I had clicked an additional to the order so I cancelled the additional. Regardless, they shipped the whole order and deducted for them from my account. I approached my bank who informed me that the deductions were actually recurring and I asked them to stop the the deductions. I returned the items at my cost and I have written several emails over 4 months asking for refund but no response except for the automated which says they will respond in 24-48 hours. These are the worst scummers ever, please be warned. I made a blander of not checking reviews before buying. I was so put off that I have not even tried to use the jars from the initial order. HiRelief customer service is disgusting.
31 March 2026
Unprompted review
Reply from MyHiRelief
Hi Sheila,
Thank you for sharing your feedback. We understand how frustrating this experience must have been, especially when you were expecting updates regarding your refund.
We'd like to respectfully clarify that MyHiRelief is committed to providing transparent service and assisting customers with order, subscription, and refund inquiries in accordance with our policies. We do not ignore customer concerns, and our team works to respond to every inquiry as quickly as possible.
That said, I confirm you’ve filed a chargeback with PayPal. This matter is now under their investigation and outside our direct control.
PayPal is managing the dispute, so we cannot intervene or issue a refund while their review is ongoing. Please work directly with PayPal via their Resolution Center or support team for updates and next steps.
We will fully cooperate with their inquiry, monitor the case, and update you promptly once a decision is reached.
Kind regards
Kind regards,
Aga
MyHiRelief
I ordered too many red light knee…
I ordered too many red light knee massagers and they cancelled and refunded my order.
5 July 2026
Unprompted review
Reply from MyHiRelief
Hi Deborah,
Thank you for your 5-star review! We're delighted to hear that our team was able to quickly assist with cancelling your extra Knee Massager order and process your refund. Providing prompt and helpful customer service is always our goal.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you all the best!
Kind regards,
Aga
MyHiRelief
I ordered one jar because I was very…
I ordered one jar because I was very skeptical that it was going to work. It arrived as promised in 5 days. I used it on my legs and feet that first night. I slept through the night, no tingling, no burning. I was amazed! I quickly ordered 3 more jars!
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Elizabeth,
Thank you for your 5-star review! We're thrilled to hear about your positive experience with our product and that it helped provide comfort for your legs and feet. It's wonderful to know that you were able to enjoy a more restful night and that your order arrived quickly.
We truly appreciate you sharing your journey with us and are grateful for your continued support. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I've tried to cancel my order same day…
I've tried to cancel my order same day of process die to the price they deduct but they refused.Instead they gave me 20% discount for to bluff me.The order was donene 11 May till date I haven't received anything I the one who emailed them to ask all they said was is that I must wait.Yo is it because of the color of my skin maybe because of the reviews many people got their refunds when they ask for it due to price which we ore not aware of when changes to rands. I'm dying of pain and Im ready for operation.when this order arrived what am I supposed to do with it?
11 May 2026
Unprompted review
Reply from MyHiRelief
Hi Patricia,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially while you're dealing with pain and waiting for your order.
We want to reassure you that our decisions are never influenced by a customer's race, ethnicity, or personal background. We are committed to treating every customer fairly and providing the same level of service and support to everyone.
As per our policy, once an order has been placed, we are unable to accommodate cancellation requests due to our swift order processing system. This helps us prepare your order accurately and manage inventory, ensuring your package reaches you safely and on time without errors or delays.
As your order is being shipped internationally, delivery times can vary depending on the destination. In some cases, remote or international locations may require additional transit time due to factors beyond our control, such as customs processing or delays with local courier partners.
Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.
Kind regards,
Aga
MyHiRelief
Letting us sleep without pain
It’s a slow process but is helpful. At least am able to function little better.
10 June 2026
Unprompted review
Reply from MyHiRelief
Hi Hansa,
Thank you for your 5-star review!
We're glad to hear that MyHiRelief has been helpful for you and that you’ve experienced improvements in your comfort and ability to function day to day.
We appreciate you sharing your experience and your support. We wish you continued comfort and wellness!
Kind regards,
Jason
MyHiRelief
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