I bought my first Bella earrings 5 years ago, I have a few pairs now and wear them every day. Recently I sent for 2 more pairs but wasn't happy with the colour of one pair. I followed the retur... See more
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Company details
- #152 of 274 best companies in Fashion accessories shop
Written by the company
Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that every woman should have access to the perfect piece to elevate any look.
Contact info
6 Thornes Office Park, WF2 7AN, WAKEFIELD, United Kingdom
- help@myjewellerystory.co.uk
- myjewellerystory.co.uk
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer Service
Having bought at least 20 items from MYJS without any problems whatsoever, I've always been impressed by their customer service and useful updates. My last order arrived with a faulty earing however after contacting them I received a replacement very swiftly - sometimes things can go wrong, however it is how they are corrected that shows true excellent service
I had a problem with one of the…
I had a problem with one of the earrings getting stuck in my ear,it had to be cut out,initially it looked promising and was getting a replacement pair. I sent the earrings back as asked to the address provided. It has been such a long time now and I have come to the conclusion that they are not being replaced! Very disappointing. Thank you for getting in touch with me, I have had quite a few pairs of these particular earrings, was unfortunate about that one,so glad MYJS will be sorting my replacement pair,will look forward to receiving them. Thanks

Reply from My Jewellery Story
Gorgeous bracelet
I received my item quickly and it was just as described, a beautiful octagonal sapphire bracelet.
Delivered and beautiful earrings
Just beautiful pieces of jewellery
Just beautiful pieces of jewellery, and they look fabulous on
Lovely sparkle bangle
The bangle was as good as other well known brands for less than half the price. Item arrived on time.
well pleased
arrived quickly well packaged and when opened well pleased , both pairs of these earrings are gorgeous
Had jewellery before really happy but…
Had jewellery before really happy but my son is getting married satysi after ordering this Tim disappointment as it didn’t arrive as quickly. I will look for alternatives for the future 😢
Lovely earings and great customer service
Lovely earings and great customer service. I forgot to add my free pair, emailed and they did it without hesitation.
Absolutely excellent company to deal…
Absolutely excellent company to deal with. I had an issue regarding the delivery of some earrings. I contacted customer service and I got a swift and informative response from Erika.
I wouldn’t hesitate to recommend this excellent company. The products are first- class too !
Absolutely brilliant service kept me…
Absolutely brilliant service kept me informed all the way from placing my order to receiving it. I was not disappointed the ring is Absolutely beautiful and a real bargain will definitely be buying again
I have a pair of these earrings and I…
I have a pair of these earrings and I ordered these for a friend of mine, she saw mine and fell in love with them. Beautiful as ever and so comfortable to wear.
The earrings always look beautiful and…
The earrings always look beautiful and I cannot wait to give my friends their birthday presents.
Fantastic price and quality and quick…
Fantastic price and quality and quick delivery
Fast delivery and great communication
Had a slight mix up with order but communication from Erika has been outstanding from my first email, super fast delivery and great earrings
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