My Jewellery Story Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the earrings are stunning, beautifully crafted, and offer great value with vibrant color options that consistently receive many compliments. People also appreciate the fast delivery service, smooth website navigation, and helpful communication regarding their purchases. However, some reviewers were not happy with delivery delays or missing items from their orders. A few customers noted that they had not received their packages yet, or experienced issues where promised promotional items were missing from their deliveries. These consumers clearly expressed disappointment regarding these specific fulfillment problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the beautiful and... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and smooth experiences.... See more

Quality

People report positive experiences with quality, highlighting that the items are very well made and do not... See more

Order

Consumers find order experiences to be mixed, with conflicting feedback regarding shipping and fulfilment.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my first Bella earrings 5 years ago, I have a few pairs now and wear them every day. Recently I sent for 2 more pairs but wasn't happy with the colour of one pair. I followed the retur... See more

Rated 5 out of 5 stars

I bought some earrings and is was buy one pair get one free offer. The earrings are beautiful well worth the money and very comfortable to wear. Delivery was smooth and problem free. Love the earrin... See more

Rated 5 out of 5 stars

I’ve had loads of the Bella earrings and I’m always complimented on them. Nice, easy to use website, free delivery and just great quality. Couldn’t fault the service. Great online purchasing experi... See more

Rated 5 out of 5 stars

Received my earrings, absolutely beautiful had lots of comments saying how good they look. Have just ordered some others. Colours are so vibrant and they shine so bright. Great price Highly recommend... See more

Company replied


Company details

  1. #152 of 274 best companies in Fashion accessories shop

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that every woman should have access to the perfect piece to elevate any look.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(321)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service

Having bought at least 20 items from MYJS without any problems whatsoever, I've always been impressed by their customer service and useful updates. My last order arrived with a faulty earing however after contacting them I received a replacement very swiftly - sometimes things can go wrong, however it is how they are corrected that shows true excellent service

24 April 2024
Unprompted review
Rated 5 out of 5 stars

I had a problem with one of the…

I had a problem with one of the earrings getting stuck in my ear,it had to be cut out,initially it looked promising and was getting a replacement pair. I sent the earrings back as asked to the address provided. It has been such a long time now and I have come to the conclusion that they are not being replaced! Very disappointing. Thank you for getting in touch with me, I have had quite a few pairs of these particular earrings, was unfortunate about that one,so glad MYJS will be sorting my replacement pair,will look forward to receiving them. Thanks

25 March 2024
My Jewellery Story logo

Reply from My Jewellery Story

Hi Julie,

Thank you for sharing your feedback with us. I’m really sorry to hear about the delay in the replacement and the discomfort with our earrings—it certainly isn’t the experience we want for our customers.

To make things right, I’ve already arranged for a replacement pair to be shipped out to you. You should have received an email with all the details, and I’ll make sure to keep you posted with the tracking info as it becomes available. Thank you for your patience.

Warm Regards,
Erika
MYJS Customer Care

Rated 5 out of 5 stars

well pleased

arrived quickly well packaged and when opened well pleased , both pairs of these earrings are gorgeous

28 March 2024
Rated 5 out of 5 stars

Absolutely excellent company to deal…

Absolutely excellent company to deal with. I had an issue regarding the delivery of some earrings. I contacted customer service and I got a swift and informative response from Erika.
I wouldn’t hesitate to recommend this excellent company. The products are first- class too !

25 March 2024
Unprompted review

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