My Jewellery Story Reviews 939

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the earrings, for their beauty, quality, and how closely they match online descriptions. Many people appreciate the excellent value and often compare the quality favorably to more expensive brands. The delivery service is also frequently highlighted as efficient, with customers receiving updates and their orders in good condition. However, some people were dissatisfied with aspects of their orders, particularly regarding delivery times, with several mentioning significant delays or not receiving their items as expected. There were also occasional reports of issues with product quality, such as clasps breaking or earrings causing irritation, despite being advertised as hypoallergenic.

What people talk about most

Product

Customers consistently note positive experiences with product quality and aesthetics. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of the jewelry, describing... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the ease of ordering, fast... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a pair of earrings yesterday through MYJS and they had an offer for buy 1 get 1 free! I chose another pair for a good friend and both pairs arrived today!! They are beautiful, great qualit... See more

Rated 5 out of 5 stars

The Bella clear crystal earrings are like shiny glistening diamonds and the aqua crystal earrings are as deep blue glistening ocean water. They both are absolutely beautiful, just gorgeous and a grea... See more

Rated 5 out of 5 stars

The earrings looked just like the picture. Great quality on both pairs of my earrings I am getting so many compliments ! I will definitely be buying from this company again Lisa Jordan

Rated 5 out of 5 stars

Bought the Belle earrings got one pair free excellent value and fab earrings. I usually buy Swarovski could not tell the difference. Would definitely recommend


Company details

  1. #65 of 85 best companies in Jewellery Designer

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

939 reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very happy!

Although I did not get my original order, it must have been lost in the mail- when I contacted the company they sent out another shipment- I received them today and they are beautiful!

23 August 2025
Unprompted review
Rated 1 out of 5 stars

NO MERCHANDISE

WHEN AM I GOING TO GET MY EARRINGS I HAVE NOT RECEIVED THEM BUT IVE BEEN PAYING FOR THEM.

I’m happy to say they finally arrived they are very nice

29 July 2025
My Jewellery Story logo

Reply from My Jewellery Story

Hi Leslie, this is Abby. Thank you for your recent purchase and we apologise for the confusion. Upon checking the USPS tracking number we provided, your earrings were delivered In/At Mailbox on August 15, 2025, 4:26 pm. Please kindly check and feel free to reach out if we can assist any further. Thank you so much for your support and patience.

Rated 5 out of 5 stars

Beautiful Comfortable Earrings

The earrings are beautiful! My next pairs will be the middle size. My only problem is deciding which colors to purchase!
I appreciate that the company updates shipping and delivery.

21 July 2025
Rated 5 out of 5 stars

Excellent value

Bought the Belle earrings got one pair free excellent value and fab earrings. I usually buy Swarovski could not tell the difference.
Would definitely recommend

16 May 2025
Unprompted review
Rated 5 out of 5 stars

BIG SPARKLE!

Lovely earrings after finally receiving them! They SPARKLE!!

23 July 2025
My Jewellery Story logo

Reply from My Jewellery Story

Hi Michele, this is Abby. Thank you for your recent purchase. Upon checking, the order was delivered In/At Mailbox on July 22, 2025, at 10:58 am. Please kindly check and feel free to reach out if we can assist further. Thank you for your support and patience.

Rated 1 out of 5 stars

I haven't received the Item just yet

I haven't received the Item just yet, so why am I getting a review email.

30 June 2025
My Jewellery Story logo

Reply from My Jewellery Story

Hi Sheena, this is Abby. Thank you for your recent purchase. Upon checking, the order was delivered In/At Mailbox on July 12, 2025, 12:08 pm. Please kindly check and feel free to reach out if we can assist further. Thank you for your support and patience.

Rated 1 out of 5 stars

I ordered my jewelry two pairs of…

I ordered my jewelry two pairs of earrings and necklace because I needed it to go on a cruise and I place it on June 22. It is now July 9 and I still do not have my jewelry.

20 June 2025
My Jewellery Story logo

Reply from My Jewellery Story

Hi Bobbie, this is Abby. Thank you for your recent visit and we are terribly sorry for the inconvenience. Upon checking, the other orders we shipped around the same date have arrived a few days ago. We are afraid the delay is either caused by customs inspection-import before handling to USPS or lost in transit. We will certainly arrange a replacement if you would like to wait or we can offer a full refund. Going on a cruise is such a relaxing experience, please enjoy your time and let us know how we can help further.

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