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MYKITCO. Reviews 81

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TrustScore 4.5 out of 5

4.7

Beauty product supplier
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See what reviewers are saying

Rated 5 out of 5 stars

Was only meant to purchase one or two items but ended up purchasing more than intended as kept on finding a reason. After all my purchases I’m now as organised as one can be! Great company, fast deli... See more

Rated 5 out of 5 stars

I've never experienced such amazing customer service. I noticed a product I'd purchased had a missing part, over a year after my order and finding out said product was now discontinued. Katie from the... See more

Rated 5 out of 5 stars

New pencil holding product made my life a lot easier as a makeup artist as now I can see them all upright instead of flipping open a book. They also introduced new brow brushes which I had purchased f... See more

Rated 4 out of 5 stars

My items were beautifully packed and secure when I recieved them. I bought the twin bag divider system which is a super handy bag just that the corner slots can be awkward for putting your makeup in a... See more

Company details

  1. #90 of 219 best companies in Beauty product supplier

Written by the company

We are the kit people! Professional makeup brushes and accessories designed by makeup artist James Molloy for makeup artists and makeup lovers. Validated by the world’s leading makeup artists, we put the fun in functional.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

81 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect!

Customer service is absolutely outstanding, Katie from the Customer Services Team was so efficient and helpful and went above and beyond my expectations when I was needing a repair on my brush belt! The products are just as amazing too, truly a company that cares about their image and doesn’t settle for less than perfect

3 April 2024
Unprompted review
Rated 5 out of 5 stars

I have been a fan of mykitco for years

I have been a fan of mykitco for years. The brushes and other kit are well designed and curated with both prosumers and consumers in mind. I am in the process of rebuilding my working kit with the range and recommend it to anyone looking for affordable, professional grade brushes and bags.

27 December 2023
Rated 2 out of 5 stars

It’s been two weeks and I have yet to…

It’s been two weeks and I have yet to receive my items . Very disappointing

24 November 2023
MYKITCO. logo

Reply from MYKITCO.

Good evening Jasmine and thank you for your recent order and support of the brand. I’m saddened to hear of this in the form of a 2* review when we worked extremely hard to dispatch all orders during our busiest time of year in record time. The shipping service you chose - there were express options available - stated 10-20 business days, with some delays expected due to customs delays given the time of year.
I have checked your tracking, which you also can access through your order, account and confirmation email, and can confirm this has been sorted today in CA by USPS and will be delivered shortly.
As a smaller independent brand we take great pride in our service and to receive such a disappointing review is extremely disheartening to say the least.
We sincerely hope you will reconsider and very much look forward to your order being delivered, in the stated timeframe.
Should you wish to discuss this further, please don’t hesitate to contact our helpful team on customerservices@mykitco.uk
Very best regards,
Team MKC

Rated 5 out of 5 stars

Consistently great

I don't know what it is about this company but the products are all just such amazing quality. The attention to detail makes everything worth the price and if you're savvy enough to shop deals e.g. black Friday, you'll be so glad you did. The quality of materials used for bags etc. are exceptional and they think of everything!!! I adore the brushes. Cannot recommend highly enough.

20 November 2023
Unprompted review

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