Excellent buyer experience, easy to order and pay for the item I bought. Lots of options for the item I needed and the prices were very competitive compared to another online market place. Sadly th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For the most part, great; however, one of the products arrived damaged, which, to their credit, they have dealt with the situation quickly and efficiently.
We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more
I ordered some wiper blades, a set for a mini cabriolet and a set (front and back) for a bmw estate, plus two cleaning sponges on Thursday 8/5/2025 a.m. with the offer of a next day delivery. Ordered... See more
Company details
Written by the company
My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.
Contact info
United Kingdom
- mymotorworld.com
4.0
Great
3K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and after customer care
9 March 2026
Unprompted review
Very good prices 👍 and delivery times
Very good prices 👍 and delivery times
4 March 2026
Unprompted review
Easy to order and fast delivery
Easy to order and fast delivery, also they are a great price.
5 March 2026
Unprompted review
brilliant service until evri managed to…
brilliant service until evri managed to loose the parcel so the next day delivery turned into four day delivery
excellent help from my motor world
would buy from them again
6 March 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. We’re really glad to hear you were happy with our service. We’re very sorry that Evri let you down and caused the delay, next-day delivery should never turn into four days!
We really appreciate your kind words and your support, and we’d be delighted to serve you again in the future.
Good value for money
Lower price, fast dispatch and delivery, will definitely use again
2 March 2026
Unprompted review
poor delivery service
The order was correct, however it was ordered on the monday next day but didn't arrive until Friday, not great if the car had been off of the road but luckily iit was only service items
2 March 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. I’m really sorry to hear that your order didn’t arrive as expected with next-day delivery. We aim to get orders out promptly, and I completely understand how frustrating delays can be, especially if your vehicle had been off the road. I’m glad it was only service items this time, but we’ll continue working to improve delivery reliability.
We really appreciate your patience and your kind words about the products themselves.
No delivery as yet is it coming?
7 March 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. I’m sorry to hear you haven’t received your delivery yet. Could you please provide your order number or any details of your purchase? This will allow me to check the status and let you know when it’s expected to arrive.
Many products I needed in one place.…
Great being able to buy so many products from one place online. Stocked up on many things, pricing was competative, and shipping was fast and well packed. Will certainly order again.
2 March 2026
Unprompted review
Extremely easy website to use
Extremely easy website to use. Had everything I needed at a good price.
Dispatched and received really quickly.
Will definitely use My MotorWorld again.
27 February 2026
Unprompted review
The prices and delivery was very 👍
26 February 2026
Unprompted review
Product I needed at the right price
My Motor World had a Wonder Wheels product I couldn't find elswhere at that price. Delivery was prompt.
26 February 2026
Unprompted review
Great prices and service
Great prices, fast dispatch and free postage over a low £25. I've used the site 2 or 3 times now and haven't had any problems.
3 March 2026
Unprompted review
Delivery is terrible always late
Delivery is just an absolute joke ! Seriously I had EVRI next day delivery ordered on Saturday the 28th (100257976) order number for you to check never expected A Sunday delivery ! Possibly Monday now Tuesday no update on EVRI site still saying we are expecting absolutely ridiculous ! This is my third order and everyone has been late I expect a refund for my delivery if you require other order numbers I can provide ! The site is easy to navigate selection of parts and fitment details clear as to multiple parts and diameters like all car part companies & pricing reasonable but the one thing that let’s this company down is delivery I mean now Tuesday the 3rd of March & EVRI say the are expecting it still even with next day delivery it should have left on Monday for Tuesday delivery but the courier are saying they are expecting it probably going to be my last order from now on I will use local suppliers or eBay as this is just sub standard
3 March 2026
Unprompted review
Reply from My Motor World
Thank you for your detailed feedback. I completely understand your frustration, the delivery experience you’ve had with EVRI is far below the standard we aim to provide, and I sincerely apologise for the repeated delays. You’re right to expect that next-day delivery should be reliable, and it’s unacceptable that your order has been held up and the tracking hasn’t updated.
I’m glad to hear you find our website easy to navigate and our parts selection and pricing clear, we always aim to make that experience smooth.
Regarding your delivery, we have already processed a refund for the next-day service charge for order #100257976 (£4.95), and it should reach your account within 3–5 working days if it hasn’t already. For any other affected orders, please provide the order numbers and we can check them individually and refund delivery charges where appropriate.
We appreciate your honest feedback, and while I completely understand if you choose to source locally in the future, I hope we can earn your trust back if you ever decide to order from us again.
Thank you again for taking the time to share your experience.
Item despatched on time but address…
Item despatched on time but address issue caused delivery to be late. In response to my e mails i had excellent support from customer services-well done
25 February 2026
Unprompted review
Don't make a mistake in your address details they can do anything
I unfortunately made a mistake in the postcode for my delivery, EVRI could not change it in order to deliver my parcel and referred me back to My Motor World who said they couldn't change the details:
"We understand that occasionally there may be a need to change your delivery address for security or convenience reasons. However, due to our stringent security protocols, we are unable to directly modify delivery addresses."
So the company responsible for arranging the delivery of my parcel couldn't change things.
So it got taken back from EVRI (This they could arrange) so I'm expecting a refund soon.
Ended up getting it for a few quid more locally (GSF over the counter), it is a shame that what could have been a good customer experience rapidly turned into a terrible one.
2 March 2026
Unprompted review
Reply from My Motor World
Thank you for sharing your experience. I completely understand how frustrating it must have been when the delivery couldn’t be redirected due to the postcode error. While we do our best to work with couriers, we’re bound by their security protocols and cannot directly change delivery addresses once an order is in transit.
I’m glad to hear you were able to get what you needed locally, though I appreciate that the situation fell short of what should have been a smooth experience. I hope we can provide a much better experience for you in the future.
Thank you again for your feedback, it really helps us improve.
Well ordered i power steering pump …
Well ordered i power steering pump online it arrived very quick thanks 😊
So I fitted it and its was faulty so I email them to say it was faulty they emailed me back to say they have sent me u another one it arrived the next day
Brilliant customer service
I will definitely be ordering from you again and again
Many thanks
25 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.