MyNextBike Reviews 

I have updated this review based on the fact the delivery charge has been refunded.
Whilst the facts of my unfortunate experience detailed below remain true, I have received a request by e-mail from my next bike as follows:
"Cheeky ask, but is there any chance you can amend / remove the review? It's a fair review and I wouldn't typically ask - you have my word that i will improve our systems with the team asap to ensure there's much better communication."
Hopefully they have improved and on testing the phone number now appears to work.
You can only judge the veracity of their statement above by your own future experience....
My original review which they admit was fair is below unamended:-
The website is good I found what I was looking for, an electric trike at a price within my budget with delivery offered in 4-7 days.
I paid for it and waited for it to arrive. At day 4 according to their tracking it had not even been collected from the seller.
Alarmed I had been the victim of a scam I contacted them. They blamed the courier and said they would nudge them. At 7 days I asked what was happening they said they would contact the courier and tell me what was happening at 9 days they advised it was not being picked up until 11 days after my order had been placed.
At day 14 they still had no news on delivery and the phone number they had given me was unavailable.
At this point I had been in contact with the courier and they advised it would be delivered on day 15 which it duly was.
My main gripes are the poor communications, a failure to respond promptly and the worrying aspect the phone number is unavailable.
I must admit to having been quite stressed at times during this experience and as a pensioner the amount of money paid for the bike was substantial, had I not received it eventually I would not have been in a position to purchase another one.
I would recommend that in future "My Next Bike" give realistic delivery dates and keep customers advised if there are any issues over delays to delivery so that expectations are managed in a more professional manner.

Excellent communication

Update to review: payment received following an out of hours call from director Matt, he sorted straight away thanks Matt. Outside of this blip it’s a good service. I sold my husbands bike on here (he passed away recently) bike was collected in the 20th April, payment was promised for the 21st May, no sign of it! I’ve chased on 23rd and heard nothing. Starting to panic now!
Help desk ticket. 1568956290+68cmdl

Sold my e-bike on my next bike was told it would take 30 days for payment before I sold it
And received the moneys today many thanks for your help

Just taken delivery of a bike purchased off this site. Paid for it on Wednesday, received it two days later. Really effective communications from the company. Many thanks, a fantastic experience from start to finish.

Just to update my review, I received a call first thing this morning from My Next Bike and my money was paid within 10 minutes. I am advised that the IoW issue is now resolved and I trust that they have now learnt from this and other feedback and have upped their game.

I appreciate the quick response and should I use them again I would expect to see a real improvement in their customer service as the fundamentals of the business are sound.

Adding my very poor experience to the long list of disappointed customers! Still waiting for my money over a month since the buyer collected the bike. Before that I had several failed sales one of which was because they seemed in capable of shipping to the Isle of White which, last time I checked, was in the UK. Communication is abysmal and whilst some replies seem plausible there is no action following up.

It was a great experience and the response from the team is amazing.

After returning a bike - not as described- it took a while to receive a full refund. It turned out to be that the seller was away for 3 weeks and return delivery delayed. This was not the fault of the company but I was unaware of this as I suspect the company was too. Very prompt communication from very nice staff!

Like most sellers, I was concerned about putting my £7000 bike for sale on a website I had not used before. The sale to the buyer, collection, delivery etc all went perfectly. After my 30day wait for funds (regulated by the payment company) my funds didn't appear (expected on a Thursday). I read some of the other reviews and my stomach sank. I contacted My Next Bike and wrote a 1 star review here after 24hrs. However, in fairness to Matthew, he personally contacted me Monday morning to explain and sort out the payment issue. Within five minutes, my money had been paid. Mistakes happen in business, so I always judge a company on how they respond after these. Matthew was as good as his word and dealt with the issue. Hence the deserved new review.

I purchased a bike and booked the service as well. few issues found on service with bike but mynextbike made sure issues sorted out on the service. I have been looked after by my next bike and the service team. I would highly recommend them.

From start to finish the layout assistance and prompts helped me to create the advert in as clear and detailed way.

The website is good and trust worthy, there are some kinks like when I went to choose the date for collection it only let me pick a date within a weeks period but I actually needed to pick a date further away. Customer support is good as well. The payment takes long to arrive after you sell a bike which is annoying but they have their reasons.

Receiving my monies

Initially, I had problems getting the money owed. However, once the company became aware of the problem they have worked hard to rectify the issue and within 2 working days it has been sorted. I liked all other aspects of the process, especially the concerns about transportation which would encourage me to use this company again.

Really happy with my purchase. And also the great help and support from the MNB team. Really, very helpful and fast responses.

The Mycle folding e bike from my next bike arrived reasonably quickly and in visibly good condition. On unfolding the bike I found the brakes did not work.
I made a few adjustments and although I could get working the mechanical caliper mechanism would over rotate and disengage the pad leaving no back brake at any point in time! With no trust in the absolutely garbage mechanical disc brakes Mycle have on their bike I’ve swapped the brakes for a cheap pair of shimano hydraulic brakes. Buyer beware I suppose and on a positive you can return the bike if you wish! My next bike only seems to have option for return. It would be good if there was an option to raise a complaint when you don’t want the hassle of returning and can fix the item yourself so as to negotiate some sort of agreement with the seller when the seller would obviously have sold the item knowing of faults!

I really liked the fact the bike I was struggling with to sell, it got sold within days after I advertised. Communication was nice, efficient and smooth during the whole process, as well as collection. Staff were flexible and supportive at all times responding my questions.

It took more time than expected processing the payments and also I didn't get my full payment at first, having to get in touch again but issue got sorted within hours.

Last thing I wasn't expected was the revalue of the components of the bike, if I would've know better I had probably taken the bike and fix it myself, so I got a bit disappointed as the actual price which it was already low went down another 50% which I ended up accepting due to avoid more hassle.

Overall, was a great experience but with will prepare and advise better next time.

Thanks very much

I had my bike on sale for 2 days and they had it sold. from the sale and the courier collecting it and delivering to delivering it to the buyer was exceptionally 5 Star 100%.

I would recommend MyNextBike to everyone out there that’s either buying or selling your bikes!!! You are in safe hands with these guy!!!

Had some very minor delays with payout but they ended up going above and beyond to sort the issue so very happy with the outcome.

I sold my bike through MyNextBike and found the platform clear, professional, and easy to use. The front-end experience was strong, and the collection and delivery process worked well.

There was a delay in the final payment process, which caused some concern at the time. However, once I raised the issue, Matt contacted me directly, clearly explained the position, and resolved the matter professionally.

Overall, I think MyNextBike has a strong proposition and offers a useful service for people selling good-quality bikes. I hope they continue to develop the communication process for sellers, especially around payment timelines.

Based on my overall experience and the way the issue was resolved, I am happy to leave a positive review and wish the business well.