My Organic Formula Reviews 660

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, especially the formula, noting its positive impact on their babies' digestion and overall well-being. Many people highlight the excellent customer service, describing it as responsive, helpful, and efficient in resolving inquiries and issues. The ordering process is often described as easy, and the delivery service is consistently commended for its speed and reliability, with many appreciating the careful packaging. However, some customers experienced issues with incorrect orders, receiving the wrong product or age group. A few people also reported concerns about product expiration dates, receiving items with a shorter shelf life than expected. There were also isolated instances of products arriving in poor condition, such as damaged cans or formula that smelled or tasted sour, and some customers noted issues with the temperature of products upon delivery.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that the formula... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the baby formula,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency, politeness,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more


Company details

  1. Baby shop

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

660 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Honest company

Honest company, great customer service. They resend my package after knowing the original one was mishandled and never delivered by UPS.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast, promt, informed, great communication and updates through whole delivery process. Very happy.

5 August 2025
Rated 5 out of 5 stars

Great company

This company saved my life when I had a low milk supply and couldn’t find any decent formula for my baby. Really fast shipping and the subscriptions help lower the cost.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Easy to order, great information on each product and delivery was quicker than I imagined! I ordered the Hipp Dutch Stage 1 formula for my baby and his digestion is already infinitely better. Highly recommend :)

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Sincere customer service that gives confidence to shoppers

I’ve been ordering through My Organic Formula for a couple months now (after LOTS of research on best value for bringing EU formula into Canada) and honestly, at every turn I have been overwhelmingly impressed. Nearly every order I’ve received I’ve had to modify in some way whether it was moving and needing to change delivery address, typing in my email address wrong or double-ordering by accident, the customer service team has blown me away.

I have NEVER had to wait long for a delivery. A week, maybe two tops. And we’ve been gifted nearly every time with free semi-crinkled boxes of our formula (I’m assuming they consider them damaged) which is such a delight to receive. They even offered to add a similar formula to one of our orders because we were struggling to find the right fit at the beginning.

If you’re ordering EU formula, I definitely recommend these folks! You won’t be disappointed.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to find the formula I was…

Very easy to find the formula I was looking for and it was rare that they were out of stock. Intl shipping was super consistent and reliable via UPS, and I don't ever remember paying customs. The website is easy to navigate, and customer service was very prompt and efficient when needed. I would definitely use MOF again in the future!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

This is honestly the best formula I’ve…

This is honestly the best formula I’ve have used for any of my children and I wish I found it sooner my son is growing as if I am breastfeeding he is 5months and 26 pounds and that’s on formula and no solids yet I have no complaints when it comes to this milk

24 June 2025
Unprompted review
Rated 4 out of 5 stars

Wonderful products

Wonderful products, high quality, feels safe to give to my child.
The one improvement that would make it 5/5 stars is if each order came with instructions in the language of the country it's going to; while one can find the English instructions (in ml) it is a bit tedious.

4 June 2025
Rated 5 out of 5 stars

Great customer service

I recently purchased baby goat formula, but unfortunately discovered a minor defect in the packaging upon opening.
I contacted customer support about the issue, and Prescila from the team apologized sincerely, arranged a hassle-free replacement. I received a flawless new product within a week.
What truly impressed me was their empathy and commitment to resolving the issue, especially since baby products require absolute trust. Despite the initial hiccup, I wholeheartedly recommend Organic Formula Warehouse for their exceptional integrity and customer care. Mistakes happen, but how a business handles them matters most—and they exceeded expectations!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been consistently pleased with…

I have been consistently pleased with the organic formula I have chosen for both of my children. The formula has always been of excellent quality, well-packaged, and delivered promptly, which is especially important for my little ones. I selected goat milk formula for my first child and the German version of Hipp formula for my second.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

I got the wrong formula :( wrong age…

I got the wrong formula :( wrong age group

10 June 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Fatema,

We're very sorry to hear that you received the wrong formula. We've responded to your email and are already looking into this to resolve it as quickly as possible. Thank you for reaching out, and we truly appreciate your patience as we make this right.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Very geat experience with Goat Milk Formula!

We had a great experience with the goat milk formula. At first I was doubtful as we are from canada and the formula came from the Netherlands, but wow. It came within the week that I ordered, and I had full tracking all the way over to BC. Also, expessially when I ordered the 6 can order the cans came in absolulty perfect condition. Carefully packaged, I could tell the company cares.
And the formula itself was so life changing for our baby, she became so so much happier, it made such a difference! The goat milk is so gentle. And she grew very well on it, it is definitely something I'd do again if I ever needed! Thanks alot!

23 June 2025
Unprompted review

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