My Organic Formula Reviews 660

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, especially the formula, noting its positive impact on their babies' digestion and overall well-being. Many people highlight the excellent customer service, describing it as responsive, helpful, and efficient in resolving inquiries and issues. The ordering process is often described as easy, and the delivery service is consistently commended for its speed and reliability, with many appreciating the careful packaging. However, some customers experienced issues with incorrect orders, receiving the wrong product or age group. A few people also reported concerns about product expiration dates, receiving items with a shorter shelf life than expected. There were also isolated instances of products arriving in poor condition, such as damaged cans or formula that smelled or tasted sour, and some customers noted issues with the temperature of products upon delivery.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that the formula... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the baby formula,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency, politeness,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more


Company details

  1. Baby shop

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

660 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fast delivery and Reliable

Fast delivery. Order is always well packaged. They have a trusted site for me to use my card and they’re always reliable. I will always trust My Organic formula when it comes to ordering my baby’s Kendamil. Sometimes they will give freebies too which i felt appreciated too!

17 May 2025
Rated 2 out of 5 stars

Delay in providing the item

It take longe time more than 1 month
But for the formula i don't have any comment it is good

14 May 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Moza,

Thank you for your feedback, and we’re sorry for any inconvenience.

Upon checking, we can see that your order was delivered within 4 business days to Dubai, which is quite efficient considering it was shipped directly from the Netherlands.

We’re continuously working to improve our shipping times and overall service. That said, we’re very glad to hear that you're happy with the quality of the formula.

If you ever experience any issues or have questions, please don’t hesitate to reach out to our customer service team —we're always here to help.

Thank you again for your honest review and for giving us the opportunity to serve you.

Kind regards,
My Organic Formula Team

Rated 3 out of 5 stars

Expiry date...

Formula itself is excellent, no problems there! Unfortunately expiry date is only 3 months away...not ideal especially when they offer discounts for bulk buying. I use powder formula when at home and RTF when away, but because of the expiry date I now have to use up the RTF at home as well. Disappointed considering it's significantly more expensive.

9 May 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Rachel,

Thank you for your review and for your kind words about the quality of our formula —we're really glad to hear it's working well for your baby.

We’re sorry to hear that the expiration date on your Ready to Feed products wasn’t ideal for your needs. While we always ensure our RTF products have at least 3 months of shelf life remaining at the time of purchase, we understand how this can be limiting when buying in bulk.

We truly value your feedback and take concerns like this seriously.

We will be reaching out to you directly to see how we can make this right.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Amazing service

Amazing service
Order showed up in just a few short days
Such a wonderful product - HiPP is the best formula!

1 May 2025
Rated 5 out of 5 stars

If you’re looking for high quality…

If you’re looking for high quality formula, look no further than Organic Formula Warehouse. Not only also they have the best selection of premium European formula, they have just as good of a customer service team. Reliable and responsive team of professionals who truly put the client first. I am not one to write a review without it exceptional service and I’m impressed. This is the only place I’ve ordered formula and will continue to tell any new mom I know about this gem. I’m so happy I found them online and choose them to help me provide the best quality ingredients for my baby.

Sincerely appreciate them!
Cynthia

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great products and service

Great products, and great customer service!
The shipping is very quick. And the customer service responds right away if you have any questions.
The ready-feed and powder formulas from Kendamil work great for my baby.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the customer service I…

Very happy with the customer service I recently received from Prescila at My Organic Formula. I had reached out to her regarding an order I placed in January for Organic (Bio-Nature) Kendamil. I noticed the batch I received had a different taste and smell that I was not familiar with and my son was not taking it (strong metallic smell/taste). Prescila explained that it’s a known issue from Kendamil’s latest production batch and all QA tests show no impaction with quality and safety. Fast forward 3 months later, I reached out to see if this problem was rectified and Priscila had kindly offered to send out 2 cans of premium (non-organic) for my son to try (at no cost!) She said the non-organic Kendamil did not have the same reported metallic taste/smell that the organic batch had. I appreciate the great customer service from Prescila knowing that my son was unable to drink the last order I placed! Thank you!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Greatness that mixes well

Initially we started our daughter on Novalac but after getting recommendations from friends and reading all positive reviews we made a switch.
First thing we noticed it mixes so well without any clumps, and our daughter loves it....!!

14 April 2025
Rated 1 out of 5 stars

Didn't suit my baby had to switch back…

Didn't suit my baby had to switch back to similac pro advance. He felt constipated

9 April 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Vik,

Thank you for sharing your feedback. We're truly sorry to hear that this formula didn’t suit your baby.

At My Organic Formula, we offer a satisfaction guarantee to help parents find the right fit for their little ones. We’d love to support you in trying a different formula, and as part of our guarantee, we’re happy to offer 1 unit of an alternative formula free of charge.

We’ll be reaching out to you directly to help you find the best option for your baby.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

The formula I’m using for my 6months…

The formula I’m using for my 6months old is sold out everywhere. I found it on My Organic Formula for a reasonable price and ordered just a pack of two to be sure it’s legit.
The shipping was extremely fast (ordered on Sunday and was at my door on Wednesday) and it was well packed.
I’ll definitely order again!

9 April 2025

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