My Pet Frame Reviews 

Absolutely love our new pictures of our girls. My Pet Frame were amazing. Proofs came through quickly, followed by a speedy delivery. Unfortunately our frames arrived damaged but I had a reply from the team within 20 minutes and replacement frames arrive a week later. Highly recommend. Thank you !

Happy with the picture but paid extra for it to be framed. The frame was damaged when it arrived. Emailed the company and they replied quickly stating they would send another frame. This was the beginning of September and still no replacement. I’ve bought my own frame. Emailed the company again a couple of days ago and now not responding. So disappointed with the customer service.

I bought this as a gift for my parents of their Great Dane, it captured her character perfectly and was exactly what I had hoped it would be. The preview was very quick (but did go into my spam email folder so keep an eye on that) and delivery was reasonably speedy as well. I didn't make any changes so can't really comment on that side of their customer service.
Overall I would definitely recommend and will be ordering from them again soon for pictures of my own dogs.

Absolutely terrible looks nothing like the original picture I sent, I have asked to change a photo of one of my dogs as they said if I wasn’t satisfied you could change multiple times, no mention of £9.95 extra for changing
Realy unhappy this was for my husbands birthday and unfortunately by the time they have resolved this it will be too late, quick to take money and want more money….

Received the print today of my gorgeous dog we lost a couple of months ago. It is amazing. Thank you so much.

Thrilled to bits with our picture of Bella, a beautiful tribute to our gorgeous girl we lost in August, sent in a timely manner, packaged well and can't recommend highly enough, thankyou so much my pet frame.

Just received our picture of our gorgeous Ted it's beautiful capture's him beautifully a lovely tribute to our boy.Service was brilliant proof pic came back within 24hrs.great service would definitely recommend.Thankyou.

My beautiful blue Persian passed away so I want a large picture for our hallway so we could always look at .I decided to order from my pet frame as they claimed that they use artists to draw your picture and that they were in the uk . The order process was easy to use I chose my photo and uploaded and sent . Then the problems started the next day I received an email saying my photo wasn’t good enough and I was asked to send in a different one . I replied by saying the photo I sent was perfectly good and clear . I said if you use artists to draw the pictures as they claim any good artist would not have a problem at all . I sent in a different photo which was the same quality as the first and said if you can’t do a good job then I want my money back .I received the proof a few days later which had faults on so they didn’t really check the quality before sending there was a white spot on my Persian nose which in the photo there wasn’t and on the blue back ground I chose there was a black mark . I asked them to remove these as the fault was their mistake they then wanted to charge me £19 to correct , I sent them an email saying it’s their mistake and I will not pay any extra and if they do not sort this out I would upload all on social media. The next day they said they would sort it with no charge . Then the next day I received another message saying I had to pay extra postage because they had to make another picture and that I should contribute to the cost , I refused and said I want this sorted to my satisfaction or I upload on social media. In total 13 emails sent and received some were In German so I had no idea what was said . all I wanted was a lovely picture to remember my Persian . The whole process was very stressful, quality was very poor and customer service very poor , I certainly would NOT recommend this company. These are not hand drawn as they claim it’s all done on computer it would have been cheaper for me to use my iPhone and an app and buy a frame .

Since confirming receipt of my order early Monday morning and promising artwork within 24 hours, I’ve heard nothing more. It’s now Wednesday afternoon. I’ve chased by email, website live chat and FB Messenger and heard nothing back. I paid extra for quicker service. Shouldn’t have wasted my money. Looking for a refund. This appears to be a sideline rather than a fully manned business. Wouldn’t bother if you’re hoping for something in a hurry. Hope I can recover my money. Disappointing as it was for a birthday present. Don’t usually do reviews but this was annoying.

UPDATE: When I was able to reach them, I was told my photo wasn’t good enough quality and I was asked to send another. I didn’t want to use another, and was now pushed for time. I requested a refund and this was processed quickly.

After I confirmed my artwork I didn't receive any confirmation that the item had been dispatched. I became a bit worried after reading some of the reviews on here but sent an email to My Pet Frame who responded really quickly, confirming the item had been sent and providing a tracking number. The item arrived a couple of days later and although delivery took slightly longer than stated on the website, the print has arrived safely and is of really good quality. I am very happy with the product and had no issues with communication from My Pet Frame. Thank you 😁

Fantastic service and product. I ordered two framed prints. Both are perfect and have captured all of my dogs.

Fast service and delivery.

I ordered a framed print and digital copy. Within 48 hours, I received the first draft and it was absolutely perfect. I then immediately received the digital download after confirming I was happy with it. The framed print arrived after 3 or 4 days, and unfortunately the bottom right corner of the frame was smashed. I emailed straight away and was advised a replacement would be sent out. Although there was some emails back and forth required to speed this along, I received my replacement framed print today and there is no damage. Customer service were very good and kept me up to date on my replacement. I was sceptical to buy in the first place with reading some of these reviews, but I am extremely happy that I did. Everything was smooth sailing really from start to finish. I’d definitely recommend.

Appalling customer service, original print sent to my house had green fur on my black lab. A month later I am still awaiting a replacement print, customer service awful, emails not responded to, no satisfactory resolution offered other than offer of a digital print when I haven’t even received my original print/order. Excuses given blaming Royal Mail! Joke of a company. Avoid at all costs.

How can you be so cheap? Pet portrait takes at least 20 hours to paint or draw? Are these actual brush on canvas or digitised in some way. I've asked before but you don't answer

After reading the negative reviews and not receiving the preview after the time stated, I straight away applied for a refund through PayPal. Credit to my pet frame, the preview came through shortly afterwards. I asked for amendments to be made to the preview, and they sent it back the day after for me to approve, which I did. The company sent me confirmation of my completed order and approximate postage time. I received my order today and love it! I think they need to change the expected time frame for the preview. Better to be honest with the customer from the start than try to meet unrealistic time slots.

AVOID AVOID! Do not use this company! I have not received postage or tracking information after approving my print! Customer service is nonexistent! No replies on Facebook, Instagram or Email! We will not be recommending this company and I will continue to post comments on you social media posts with how awful this company is until I receive a refund or my print!
Do not use! AVOID

This company is a fraud. You may get a random response from someone in the Netherlands but he doesn’t solve anything. The communication is abysmal and the delivery times seem to be nonexistent. Ordered mine on the 14th of December and still haven’t had an email to confirm that my order has been dispatched. I would advise anyone looking at using this company to think again as they are absolutely shocking. I don’t get a response till today, so I’m taking legal action.

UPDATE I’ve now received both my frames and the quality is excellent. This would have been a 5 star review if the communication had of been better. I understand the challenges over Christmas but if you had of been honest about the lead times from the start I would have accepted that.

I will order again as like I said above the quality is very good and no doubt will have people asking where I got it from.

Came across this company after seeing a sponsored ad on social media and thought wow that would make a great gift for Christmas, so I placed an order on the 18th December as it stated 2 day delivery. It also said 24hr proof review would be issued however a few days passed and still no proof review until 21st December. So without hesitation I accepted the proof and thought happy days it will have enough time to be delivered before christmas. But since then I've heard nothing received nothing and no response to any emails from this company. I get that it's busy at Christmas and there was postal strikes but other companies have been able to navigate this and we received items from other websites. My order was £60 in value so it is quite a lot of money to disregard and the value of the gift is now lost on christmas which is really disappointing.

Update: I have since received my order and I have to say I'm really happy with it and my wife absolutely loved it. The company have since been in touch and have offered a very sincere apology for the delay and compensation. I hope that they can learn from this going forward. I have updated my review to 3 stars as I feel that is fair based on the outcome.

Posting on here as there seems to be more of a response rather then emailing the actual company.
Requested a change to my order UK116764 and sent an updated picture of my dog. Received a reply saying that I will be charged extra for the new picture even though the picture I provided is the same just a better version of it and also included my dogs ears.
Have not received a respone since and no new proof to approve for a week now.
Whilst I understand it is a busy period a simple acknowledgement to let customers know you are looking into their query goes a long way.
Please can I have an update on my order ASAP otherwise I will be cancelling my order.

Update: Still no response since posting this so have now requested to cancel my order. Terrible company.