My Pet Frame Reviews 

DO NOT BUY FROM THIS COMPANY
they lie & don't return messages.
Absolutely awfull product with weeks of hassle stay clear........they won't return any messages now I'm asking for my money back.
Cannot stress enough how bad they are told me my picture was with royal mail & I hadn't even approved it.

Really pleased with my pet pic which is for a Christmas present. It took a while to come but put that down to Royal Mail strikes. They altered the proof really quickly to my request. I was a bit unsure with the proof if I had picked the right style but when the actual picture came it was so much better in real life. I would definitely recommend this company 🙂

Initial proof was sent within 24 hours and I requested a couple of changes which came back within a couple of days, to which I still wanted to tweak the portrait a little. Rejected the proof almost 2 weeks ago and haven't had the revised version. I've contacted customer service who assured me it would be with me 'within hours' which I unfortunately haven't received. I love the concept and they were initially very helpful, however I feel the problem has come from their pushing of a Black Friday sale and unfortunately do not have the capacity to deal with it. They now seem to have a backlog and have disappointingly now launched a Christmas sale while being unable to keep up with previous orders. Hopefully they can clear the backlog and make it a pleasant experience for others again.

UPDATE: 9/12/22 - Thank you for your reply. I think saying that we are 'in contact' is a little disingenuous. It was a similar reply I've received in the past that you are 'working on it.' It was a short 2 sentence reply on Instagram, after being unsuccessful in getting a response from you via email. I have not yet received a satisfactory response and will have to escalate this further.

UPDATE 10/12/22 - In the interest of fairness, I've updated this review to say that I was able to make contact and have a friendly chat with their team on Instagram and they assured me that my proof would be imminent, which it was. They say they're sending things high priority for Christmas and hopefully it arrives in time.

This is not a UK company as they portray. This is to be noted as they are not therefore guided by the same conditions of sale. Also why trust a company that says it is something when it’s not? I didn’t know this when I placed my order in October.

I confirmed the proof the day after my order and was pleased and looking forward to the delivery. It has never arrived. I’ve corresponded with Thomas and Vanessa who just fob me off with another excuse.

Don’t waste your money!

EDIT 09/12 - my order was placed in October. Even with strikes I should have received this by now if the company had sent it. Today is the first day I have had tracking information sent at the same time that I received a response to this review. It’s poor customer service. If it arrives I will update this review but I’m not holding my breath.

EDIT 17/12 - the picture showed up!! The digital download has not

EDIT 24/12 - the digital download has now been sent.
The product itself is actually what I wanted. It is just such a shame that it took far longer than they indicated, and that I have had to badger to get an update/response from customer service. I believe the only reason I got a response is because I reported to my bank that the item has not been received and they contacted the company as part of a dispute. If you are happy to go through all of this to get a picture then good luck to you. Personally I won’t be using again or recommending this company.

Avoid this company. They sent through proofs to check of the 'paintings' of the two dogs I'd ordered to the tune of £100. They were truly bad. Wrong eye and fur colour. Looked like a general portrait of a breed of dog rather than my dogs. Provided good quality photos so no excuses. I provided comments and the next versions were just as bad. Emailed them and recieved an automated reply saying they would respond within 24 hours. That was 4 days ago and follow up email has also been ignored. Next step will be to report them to trading standards as appear to be a dishonest company who have effectively stolen my money at this stage.

UPDATE: After posting the Trustpilot Review I finally recieved a response to my email. Effectively, they refused to agree that there were issues with the drawings and stated that my only options were that they would do new proofs or cancel the order and refund me, minus a £7.95 fee per drawing (2 in my case). When I refused this, they then went on to blame the photos I had uploaded, stating they were low quality and taken from a challenging angle. I noted that at the point of submitting the photos, before I completed the order and paid, they had not raised any concerns about the quality of the photos. When I questioned how something as basic as eye and fur colour could be wrong when using clear photos, they stated they used AI to determine colours. Which is strange given these are meant to be realistic drawings of your pet and you have to pay this £7.95 fee for the drawings. Am I paying a computer? I told them to refund the money, minus the two drawing fees and am now taking this up with the ACM in Netherlands and the CMA in the UK, both consumer rights agencies. The amount of my money they have withheld from me is annoying but not the key issue here. It's the fact that they taking money for a shockingly poor product that bears no resemblance to what is advertised, and in the case of pets, this has an emotional angle for customers. They also take an age to answer each email you send back. Looking at the reviews on Trustpilot, I am clearly not the only person who has fallen foul of this moral vacuum of a company and I hope that the action I am taking results in them being held to account.

Great experience, quality product and excellent communication. The site is easy to navigate and use and delivery was quick. Couldn’t praise highly enough

This is my 3rd portrait from this company. They are really helpful and take their time to ensure the portrait is exactly how you want it would reccomend.

Fantastic company! Easy to order received the proof of my portrait in 24 hours as promised and portrait received within 7 days in the post.
Absolutely love the picture of our old man Buzz.
Will definitely be ordering of them again !

Would highly recommend this company. Has a slight issue with my picture and it was dealt with quickly and in a professional manner. Their customer service is second to none.

Absolutely perfect present

Highly recommend. The team are very quick to respond to your email, the quality and likeness to the picture you provide is amazing. The print arrives quickly and well packed. I'm super happy with my print and it makes an excellent Christmas present.

I saw this on an Instagram ad and after i research I decided to risk and thank god I did!! The frame is absolutely amazing. I would say the time-frame they give it doesn’t correspond to the reality but they work is great. After i submit my order, it took more or less 26/28hours (instead of the 24hours they claim) to get the sketch but it was so amazing I didn’t need to chang anything so I approved the sketch right away. After this, it took a bit more to be delivered and for this I had to contact their customer support which I need to thank to Vanessa because she was always kind and answered my iniquiries real fast. They forgot to sent me the digital sketch that I paid for, but Vanessa re-sent it. Overall, it was a good experience and I am recommending them to all my friend with pets.

What a super company to deal with. Great picture that my girlfriend and I are really happy with and friendly helpful staff. Can’t recommend highly enough

You can not find reviews under 5 ⭐️ on their website. If you want to know what can go wrong go check in other services.
Support works great until an order is made. I send notes about art few times and every time I received alternative result like no one care about the notes. I paid for e-copy and received it only after complain. The frame I received is bigger than canvas there is a beautiful visible line of background around the art. That could be a nice joke, funny gift to the petlover. But nothing more.

Absolutely love our framed portrait of our 3 Lhasa Apsos. I did request a few changes and these were made with no problems and when I approved the proof it was only a matter of days before it was received. The picture was packaged well with bubble wrap and cardboard so ensured no damage.
Would definitely recommend.

This website was recommended to me as I saw the best water colour picture of a pet done by them. Not only they tried their best to communicate with me in English, they try their best to make the perfect drawing of your love ones! One of my puppies they gave drawn has crossed the rainbow bridge only a few days ago. At first I don't know if I will keep the picture up of him as losing him was extremely painful. Looking at the picture, it actually gives me peace and joy! I didn't tell my family that but my 12 year old daughter told me the same a few days ago!
The new puppy picture took many goes to get it right but they were so patient and continued to help me get it perfect no matter how many times it takes!
I recommend this website highly if you are after your pet's portrait done. The portrait somehow brings the personality of the pet out that a normal picture can't do!
Thank you so much my pet frame! I do have another new puppy that we are waiting for her colours to settle before we order a picture of her.

This is really a company that I can recommend! Always on time , always very high quality. One time I had a problem because post.nl lost my parcel and the company decided to make new portraits for me immediately. When you write ,you have an answer immediately. Really reliable company!

This company is out of this world. The framed picture I received was just what I asked for. They went above and beyond to make it exactly how I wanted it to look and to make sure I was 100% happy with everything. Not only that but the customer service is exceptional, never experienced such a high standard.

Absolutely love my pet family portrait.
Was a blubbering mess when it arrived due to one going over the 🌈 rainbow Bridge.
Got a viewing of the portrait before it was sent out to make any amendments if I required, had updates on the progress and delivery. overall 100% satisfied