I had a portrait made for my mum of her cat as it sadly passed away . I am over the moon of how the portrait turned out it was so accurate and looked incredible I would 100% recommend buying from my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Caught in a trap no turning back. Wow such beautiful pics.what you get is totally different to the so called download you receive,I complaineld got same pic different size,complained again smaller pi... See more
Absolutely love our framed portrait of our 3 Lhasa Apsos. I did request a few changes and these were made with no problems and when I approved the proof it was only a matter of days before it was rec... See more
Company replied
Absolutely love our new pictures of our girls. My Pet Frame were amazing. Proofs came through quickly, followed by a speedy delivery. Unfortunately our frames arrived damaged but I had a reply from th... See more
Company details
Written by the company
Maak een kunstwerk van jouw eigen huisdier. Kies uit verschillende tekenstijlen! Op maat gemaakte posters voor je viervoetige vrienden!
Contact info
De Overmaat, 71, 6831AG, Arnhem, Netherlands
- info@mypetframe.nl
- mypetframe.nl
3.8
Great
1K reviews
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wasting money and time
We ordered two frames on the 1st of May. We received the samples to review which is great.
Unfortunately we were not satisfied with one frame of our two dogs (the pictures are not ideal and the names/birthdates were wrongly listed). So we added our comments to the link to request some changes. We waited for a few days and didn‘t receive any reply. So we sent a few emails, we wanted to change the photos of this specific frame and asked for confirmation. Today we finally got one response and when we check the samples again this specific frame is still wrong!
We cannot believe they needed one week time to make the little changes in the text but not the picture… We are really disappointed. They seem not to be interested to communicate with us and neither to make the changes we would like to have. We do not recommend this online shop.
12 May 2021
Unprompted review
Really satisfied
The frame arrived fast. The resemblance is 100%. I am so happy that they could make it! I like the service and I advise it if you would like to have a picture of your pet!
7 April 2021
Great quality and service
Great quality and service. We love our new pet frame! 💙
11 March 2021
Unprompted review
Horrible service
I received my order almost five months ago (8 October 2020). The frame and glass were both broken and the poster itself was not the same colour as the drawing I approved online. I contacted customer service immediately, and they responded to me saying it would be solved right away. However, that did not happen.
Despite multiple emails and WhatsApp messages, and multiple empty promises from their customer service that I would get a new one and it "would get shipped today", there still has been no solution.
Two months ago, I told them I wanted my money back, because this was getting nowhere, but, as I somewhat expected, they made more promises that I would get my money back but I haven't received anything yet.
It's absolutely ridiculous that I have to contact customer service over 10 times for a problem that is not even my own fault. It's so disappointing and I'm also angry, because now I'm stuck with a frame that I can't hang up and even worse, I paid more than 60 euros for a broken product and horrible customer service.
Be careful when you order from this company! This is not how you treat your customers.
28 February 2021
Unprompted review
Where is my order?????
Such bad customer service. I ordered two prints on the 9th of January and have not received them. I have contacted the company to enquire where my order is, I got a reply to say it was returned to the company and they would reship it and send me and updated tracking number.i have not been updated to my orders being reshipped or received a tracking number. I am emailing every few days and nothing. €116 spent on two orders and I have recieved nothing. And customer services won't even reply to my emails.
I do not recommend anyone to purchase of MyPetFrame.
1 February 2021
Unprompted review
Where is my order?
Ordered on the 7th jan, accepted by myself on the 12th jan. it’s now the 25th jan and still not received anything.. every time I email asking where my order is they reply saying that my email has been forwarded to the manager but then I never hear anything else other than that. It’s a very special birthday present!
25 January 2021
Unprompted review
This company is very unprofessional and…
This company is very unprofessional and the customer service is a joke, I orderd a frame weeks ago in order to receive before Christmas as a present for my mother. I have been sent the wrong frame which means another person is wondering where their frame is. Nobody has been in touch about picking the frame up so assume they don't care. They don't answer to emails and dont even have a phone number to ring!
24 December 2020
Unprompted review
Terrible
Terrible. Ordered on 20th November (now 21st December), website states 3-5 days to ship.
Nothing received, no response to my latest email asking for a refund and the tracking website hasn’t changed since 11th December. It hasn’t even moved to “Arrived in destination country” yet.
I understand the shipping is out of your hands but if you know there are issues why are you continuing to take orders and advertise?
No responses to customer emails is unacceptable service.
21 December 2020
Unprompted review
Still no delivery
Still no delivery. Waiting for 2 products! 2 weeks at least.
No answers to my emails.
Tracking link doesn't work.
Strangely, I receive emails from other customers complaining about the customer service....what's that??? You don't have a bad conscience to collect lots of money and not fulfilling the service!!??
WORST EXPERIENCE EVER!!!
17 December 2020
Unprompted review
Reply from My Pet Frame
Hi Marco,
Thanks for your review. We've had contact on email but the tracking link we provided had a temporary outage due to the carrier's website. You're able to track your order on the local carrier's website as we told you in our mail contact. About the customers that were being forwarded to you, it was a mistake of our customer service member. He apologized for this, In times of Covid-19, Black Friday & Christmas, it's super hectic at every delivery service. We, and them, do our best to get you your package on time. Unfortunately we can't guarantee the shipping times at the moment, because of the time of the year. As you know we have already shipped your package, so it really isn't our intention to 'collect money and not fulfill the service'. Every company is a victim of the long shipping times at the moment. I hope you understand, as we really do want you to receive the package on time.
Take care and we wish you happy holidays!
Tim
Team My Pet Frame
Delivery delays
Ordered on 28th Nov and nothing received by today 15 Dec. I suspect I will not receive in time for Xmas.. Very disappointed
Update 23 Dec. Due to 2 week delay in sending out by my pet frame and now recent shipping issues this won't be received in time for Xmas. 😔
15 December 2020
Unprompted review
Reply from My Pet Frame
Hi Nathan!
Thanks for your review.
I understand you want to receive your package. During these times of the year its very hard to keep everyone satisfied as the shipping process is not in our hands. At the moment we ship something, its in the hands of the carrier. Thats why it probably takes more time as usual. They are very busy aswell.
I Checked your tracking link and i am seeing that your package should arrive today or tomorrow. As this is the expected delivery date. We really want everyone to receive their packages before christmas, but at the moment, there's nothing more we can do :(
I hope you will receive your package very shortly!
Take care and best wishes!
Tim
Team My Pet Frame
Nice proof image but no product…
Yet to receive my picture despite ordering over two weeks ago. I have emailed twice with no reply and also sent a message on Instagram but no reply there either. They were very quick to take my money but have no interest in providing the actual product. Perhaps this review will mean they actually respond to my emails....
12 December 2020
Unprompted review
Looks really awesome
Looks really awesome! Even better than what I could antecipate!
29 October 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.