The actual results seem quite accurate and match a previous GP test. Can’t see how you edit data you have manually added that was fat fingered wrong. BMI data is of limited value as proven problematic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more
Company replied
The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more
Company replied
Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well.... See more
Company replied
Company details
Written by the company
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Contact info
United Kingdom
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4.3
Excellent
315 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PocDoc
Hi Judith,
Thank you so much for your kind review!
We’re delighted to hear you found the test easy to use and very informative.
Providing clear, helpful insights in a simple way is exactly what we aim for. We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Results differed from GP's
The results (lipid profile) were different from the bloods I got done at the doctors. The process of taking the blood myself was also unpleasant. This was more than two years ago. (Trustpilot didn't allow me to mark it as more than a year before.) Hopefully they've improved or my imprecise results aren't the norm. N.B. This might say unprompted review but I've had two emails from PocDoc asking for it.
1 March 2025
Unprompted review
Reply from PocDoc
Hi Paul,
We appreciate you bringing this to our attention and would welcome the opportunity to resolve this for you. Would you email support@mypocdoc.com so that we can help?
Thank you.
PocDoc Support Team
Self care
I had an issue with my first device and they quickly sent another one. It was really easy to use and the results were instant.
A great mini check up
23 February 2026
Unprompted review
Reply from PocDoc
Hi Laura,
Thank you so much for sharing your experience.
We’re sorry there was an issue with your first device, but we’re really pleased we could resolve it quickly for you. It’s great to hear that you found the replacement easy to use and that receiving your results straight away made it feel like a helpful mini check-up.
If you ever have any questions or need any further support, please don’t hesitate to contact us at support@mypocdoc.com
— we’re always happy to help.
Thank you for taking the time to leave feedback - we really appreciate it.
Kind regards,
PocDoc Support
Fantastic products
Fantastic products. The support is amazing should you need it.
Instructions easy to follow.
28 February 2026
Unprompted review
Reply from PocDoc
Hi Alan,
Thank you so much for your fantastic review!
We’re delighted to hear you’re pleased with the product and found the instructions easy to follow.
It’s especially great to know you felt supported — our team is always here if you need us. Your kind words truly mean a lot.
Kind regards,
PocDoc Support Team
Super straightforward to use
Super straightforward to use. Results came quickly and were easy to understand. Would definitely recommend to others.
28 February 2026
Unprompted review
Reply from PocDoc
Hi Katie,
Thank you so much for your fantastic review!
We’re delighted to hear you found the test super straightforward to use and that your results came through quickly and were easy to understand.
It’s wonderful to know you’d definitely recommend us to others — that truly means a lot.
We really appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Impressive and worth doing
Initially when I first received this healthy heart check I did put it off for a while as I found it quite daunting having to take my own blood!
However I decided to bite the bullet and give it a shot. It’s actually really easy and there is step by step videos to guide you along the way.
Taking blood wasn’t nowhere near as bad as I thought and I hardly felt the needle for more then half a second.
Once done you wait for the results and you get quite an in depth report. And you can have a pharmacist to arrange to speak to you about the results too for free afterwards.
I’m really impressed I must say.
25 February 2026
Unprompted review
Reply from PocDoc
Hi Sukhi,
Thank you so much for your detailed and thoughtful review!
We completely understand how taking your own blood for the first time can feel a little daunting, so it’s wonderful to hear you decided to give it a try and found it much easier than expected.
We’re really pleased the step-by-step videos helped guide you through the process and that it was far more comfortable than you anticipated. It’s also great to know you found the in-depth report helpful.
We truly appreciate you sharing your experience and are delighted you came away impressed.
Kind regards,
PocDoc Support Team
Total disappointment
Total disappointment. Got the Lipid self test. Followed the instructions. Took over 10 photos of the results and apparently all these photos were blurry. My hands don't shake, the camera on my phone is excellent, the room is very well lit. Not worth it at all!!!
24 February 2026
Unprompted review
Reply from PocDoc
Hi Alex,
We appreciate you bringing this to our attention and would welcome the opportunity to resolve this for you.
Would you email support@mypocdoc.com so that we can help?
Kind regards,
PocDoc Support Team
Only works with specific phone models
I got the Healthy Heart Check for free. When I signed up for it, I don't remember seeing anything about needing a particular model of phone, but when I received the kit and was directed to download the app, I saw this was, indeed, the case. I can't remember the exact wording, but it wasn't to the effect that it wouldn't work with an unsupported model, but rather that it might not be as accurate, I think. Anyway, it was unable to take a photo that it didn't deem blurry in the required time. I was sent a replacement, but it was just the same story. It seemed I could get a third one, but there was no point. My phone only came out last year, and it doesn't take blurry photos. The kit itself is very easy to use, but perhaps they should make it clearer to people purchasing it that they will require a particular phone. I have no complaints anyway. It was free - I didn't lose anything.
22 February 2026
Unprompted review
Reply from PocDoc
Hi Rose,
Thank you for taking the time to share such balanced and thoughtful feedback — we really appreciate it.
Could we reassure you that all PocDoc web pages have to following message underlined - Please see our list of compatible devices here - linking to the list of compatible devices you can use with the PocDoc test before anyone places a free or paid order.
Can we help you? Would you email us at support@mypocdoc.com with your details so we can investigate further?
We really appreciate you bringing this to our attention and would welcome the opportunity to resolve this for you.
Kind regards
PocDoc Support Team
Great home testing kit
This is such a good way to test your cholesterol levels at home. PocDoc is much better than the other home tests I have used.
11 February 2026
Unprompted review
Reply from PocDoc
Hi Anne,
Thank you so much for your fantastic review!
We’re delighted to hear you found PocDoc a great way to test your cholesterol at home.
It means a great deal to know you rate it more highly than other home tests you’ve tried — that’s exactly the standard we strive for.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
I liked that I can check my health…
I liked that I can check my health myself at home, no doctors appointments
21 November 2025
Unprompted review
Reply from PocDoc
Hi Elena,
Thank you so much for your kind review!
We’re really pleased to hear you value being able to check your health from the comfort of home.
We truly appreciate you taking the time to share your feedback.
Kind regards,
PocDoc Support Team
Do not waste your money
Do not waste your money on the home cholesterol test kit. Followed all the instructions as per stated and the test came back invalid. Total waste of £20
19 February 2026
Unprompted review
Reply from PocDoc
Hi Jeremy,
We completely understand how disappointing that must feel.
Each kit includes a manufacturer’s guarantee, if you contact us at support@mypocdoc.comwith your details, and we’ll arrange a free replacement for you.
We really appreciate you bringing this to our attention and would welcome the opportunity to resolve this for you.
Kind regards,
PocDoc Support
Great experience
The Information provided was helpful and happy with the results. Looking for to my results follow up discussion 😊. The app is easy to use
4 February 2026
Unprompted review
Reply from PocDoc
Hi Trinecia,
Thank you so much for your lovely review!
We’re really pleased to hear you found the information helpful and that you’re happy with your results. It’s great to know the app was easy to use and made the process straightforward for you.
We’re glad you’re looking forward to your follow-up discussion — supporting you beyond just the results is an important part of what we do.
Thank you again for taking the time to share your experience.
Kind regards
PocDoc Support Team
Easy to use instructions
16 February 2026
Unprompted review
Reply from PocDoc
Hi Teresa,
Thank you so much for your review!
We’re really pleased to hear you found the instructions easy to use. Making the process clear and straightforward is something we focus on, so it’s great to know it worked well for you.
We truly appreciate you taking the time to share your feedback!
Kind regards
PocDoc Support
Excellent Test Kit
I really liked the test kit as it was easy to use and you got results straightaway and it was very accurate and the app provided vital health information.
16 February 2026
Unprompted review
Reply from PocDoc
Hi Motur,
Thank you so much for your wonderful review!
We’re delighted to hear that you found the test kit easy to use and that receiving your results straightaway made the experience even better. It’s great to know you found the results accurate and the app helpful in providing important health information.
Your feedback means a lot to us, and we’re so pleased the kit delivered the clarity and insight you were looking for. Thank you again for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Great bit of kit
I received the test a couple of days after ordering it. A tiny prick of the finger, and a short wait, and I was shown to have high cholesterol. I had no symptoms. Very glad I found this test. The more fat in your blood, the higher the blood reaches on the scale if you like.
17 February 2025
Unprompted review
Reply from PocDoc
Hi Nadia,
Thank you so much for sharing your experience.
We’re really pleased to hear your test arrived quickly and that the process was simple and straightforward.
It’s especially important to hear that the test helped highlight something you weren’t aware of. We’re so glad you found the test helpful and that it’s given you valuable insight into your health.
Thank you again for taking the time to leave your review.
Kind regards,
PocDoc Support Team
Great service
Great service. Registered with them they sent me a test kit within days. Very easy to do and easy to follow instructions.
17 July 2025
Unprompted review
Reply from PocDoc
Hi Jane,
Thank you so much for your lovely review!
We’re really pleased to hear that registration was straightforward and that your test kit arrived promptly. It’s great to know you found the test easy to complete and the instructions simple to follow.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Easy to follow instructions were given…
Easy to follow instructions were given and the fact you could see the results very quickly was really good. Would be happy to take part in this again
17 November 2025
Unprompted review
Reply from PocDoc
Hi Sandra,
Thank you so much for your kind review! We’re delighted to hear you found the instructions easy to follow and that receiving your results so quickly made the experience even better. That’s exactly what we aim to deliver — a simple process with fast, clear insights.
It’s wonderful to know you’d be happy to take part again. We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
Excellent first class service would highly recommend ProDoc
Very impressed with the test details much better then the GP which just gives you one number Pro Doc gives you good and bad cholesterol and breaks it down so I can understand in layman’s terms. I feel that I can know make life style changes to improve my health. I will definitely return as a patient in the future at least once a year to keep track. Also the results have been added to my medical notes.
1 February 2026
Unprompted review
Reply from PocDoc
Hi Michael,
Thank you so much for your fantastic review!
We’re delighted to hear you found the level of detail helpful and easy to understand. Providing a clear breakdown of both good and bad cholesterol, in straightforward terms, is exactly what we aim to do so you can feel informed and confident about your health.
It’s especially encouraging to know the results have helped you think about positive lifestyle changes — that’s what it’s all about. We’re so pleased you plan to continue tracking your levels with us each year.
Thank you again for sharing your experience.
Kind regards,
PocDoc Support Team
Really simple and easy to use
Really easy to use and the app took me through the process step by step. Detailed results, easy to understand and something I will repeat to ensure I keep an eye on my heart health and cholesterol.
16 August 2025
Unprompted review
Reply from PocDoc
Hi Jodie,
Thank you so much for your wonderful review!
We’re really pleased to hear you found the process easy to follow and that the app guided you clearly step by step. It’s great to know the detailed results were easy to understand and helpful for keeping track of your heart health and cholesterol.
We’re delighted that you plan to repeat the test to stay on top of your health — that’s exactly what it’s designed for. Thank you again for taking the time to share your experience.
Kind regards,
PocDoc Support Team
Easy to use
This is an easy way to find out your heart health. It guides through every step, making it very simple to use.
16 February 2026
Unprompted review
Reply from PocDoc
Hi Sarah,
Thank you so much for your kind review!
We’re delighted to hear you found the test a simple and accessible way to check your heart health. It’s great to know the step-by-step guidance made the process clear and easy to follow.
We truly appreciate you taking the time to share your experience.
Kind regards,
PocDoc Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.