PocDoc Reviews 

315
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how convenient it is to complete the health check from home using clear instructions and helpful videos. People also point out that the results are delivered rapidly and offer a detailed yet simple breakdown of their wellness. Some people were dissatisfied with taking photos of the test strip, mentioning that the app repeatedly rejected the images for being blurry. A few consumers also experienced difficulties collecting enough blood or obtaining working results despite carefully following all provided steps. Others found the process of drawing their own blood sample to be slightly unpleasant.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently noting that the test kits and app are... See more

Product

Reviewers highlight ambiguous aspects of product, with many finding it a convenient and helpful way to... See more

Instructions

People report positive experiences with instructions, noting they are clear, simple, and very easy to follow.... See more

Service

Customers consistently note positive experiences with service, highlighting the quick delivery from order to... See more

Quality

Reviewers mention ambiguous feedback about quality, with some praising the accurate results and detailed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The actual results seem quite accurate and match a previous GP test. Can’t see how you edit data you have manually added that was fat fingered wrong. BMI data is of limited value as proven problematic... See more

Company replied

Rated 4 out of 5 stars

Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more

Company replied

Rated 4 out of 5 stars

The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more

Company replied

Rated 5 out of 5 stars

Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well.... See more

Company replied


Company details

  1. Diagnostic centre
  2. Blood testing service
  3. Wellness Programme

Written by the company

PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.

Results Guarantee

PocDoc Healthy Heart Check

PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health. If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

315 reviews

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No recent history of asking for reviews

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4.3

All reviews

(315)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service, so easy to fell and really valuable results, enable you to move it or where you are and make changes to improve your values.

3 January 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Claire,

Thank you so much for your fantastic review!

We’re delighted to hear you found the service easy to use and the results valuable.

It’s wonderful to know the insights helped you understand where you are and feel empowered to make changes to improve your values — that’s exactly what we aim to support.

We truly appreciate you taking the time to share your experience.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Easy to use and understand Poc doc

Easy to use and understand.
Gave reading such as cholesterol, your estimated age (as to your results), your heart attack risk, etc.

28 February 2025
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Mal,

Thank you so much for your wonderful review!

We’re delighted to hear you found the test easy to use and understand.

It’s great to know you found the additional insights — such as cholesterol levels, heart age, and CVD risk — helpful and informative. Providing clear, meaningful information is exactly what we aim to do.

We truly appreciate you taking the time to share your feedback.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

PocDoc’s 5-marker lipid test provides a comprehensive, accessible, and actionable approach to cardiovascular health, combining detailed results with app-based insights and flexible testing options.

I led two community-based cardiovascular screening events for ICHP, engaging just over 100 participants and creating an accessible, inclusive environment where people could quickly understand their heart health. Using the PocDoc five‑marker lipid test, attendees received a full lipid profile—including Total Cholesterol, HDL, Non‑HDL, Triglycerides, and the Cholesterol/HDL ratio—with results delivered in under eight minutes. The app then provided an immediate QRISK®3 score and Healthy Heart Age, helping individuals recognise their 10‑year cardiovascular risk and identify areas needing attention.

Participants valued the speed, clarity, and personalised guidance, whether attending in person or using the app at home. Many reported that the experience empowered them to take control of their cardiovascular health, make informed lifestyle choices, and seek early intervention where needed. The events were smoothly coordinated, fostered strong community engagement, and generated actionable insights that will shape future initiatives. Overall, the screenings demonstrated the impact of bringing high‑quality, cost‑effective cardiovascular testing directly into the community, especially for those who may not access traditional clinical settings.

31 January 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Shailesh,

Thank you so much for sharing such a detailed and inspiring account of your community screening events. We’re absolutely delighted to hear how successfully they were delivered and the positive impact they had on participants.

Engaging over 100 people in an accessible and inclusive setting is a fantastic achievement. It’s wonderful to know the five-marker lipid test, QRISK®3 score, and Healthy Heart Age feature helped individuals quickly understand their cardiovascular risk and identify meaningful next steps.

We’re especially encouraged to hear that attendees felt empowered to make informed lifestyle choices and seek early intervention where appropriate. Bringing high-quality, cost-effective testing into community settings is exactly the kind of impact we strive to support.

Thank you again for your leadership, collaboration, and commitment to improving heart health in the community.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

I highly recommend PocDoc for anyone…

I highly recommend PocDoc for anyone looking for health clarity. The process was efficient, and the detailed summary I received afterward is an excellent roadmap for improving my overall health.

16 October 2025
Unprompted review
PocDoc logo

Reply from PocDoc

Hi G Harland,

Thank you so much for your wonderful recommendation!

We’re delighted to hear the process felt efficient and that the detailed summary provided clear, practical guidance for improving your overall health.

Giving people clarity and a meaningful results is exactly what we aim to deliver. We truly appreciate you taking the time to share your experience.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Great experience with the healthy heart…

Great experience with the healthy heart test I was sent.

28 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Julie,

Thank you so much for your lovely feedback!

We’re delighted to hear you had a great experience with the Healthy Heart Test.

It’s wonderful to know everything went smoothly for you. We truly appreciate you taking the time to share your review.

Kind regards,
PocDoc Support Team

Rated 3 out of 5 stars

Unfortunately the test didn't work for…

Unfortunately the test didn't work for me even though I'm used to taking blood tests for diabetes (glucose). It's a great idea and wouldn't neglect it on one outcome. I do however ever have regular blood tests through the doctors mainly for rheumatology blood full count is taken which I have full access to.

16 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Michael,

We appreciate you bringing this to our attention and would welcome the opportunity to resolve this for you. Would you email support@mypocdoc.com so that we can help?

Kind regards,
PocDoc Support

Rated 5 out of 5 stars

It arrived promptly and was a good…

It arrived promptly and was a good experience frim the start to the finish with the results.

12 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Mrs P.E.

Thank you so much for your kind review!

We’re delighted to hear your kit arrived promptly and that you had a positive experience from start to finish, right through to receiving your results.

Providing a smooth and reliable journey is exactly what we aim for.

We truly appreciate you taking the time to share your feedback.

Kind regards,
PocDoc Support Team

Rated 1 out of 5 stars

I have a third test due to be delivered…

I have a third test due to be delivered as the 1st 2 failed. Apparently my photos of the test were too blurry. It's very difficult to photograph the test results as you cannot use the flash or camera light. Would not recommend, easier to see your doctor. Really disappointed as would have been an amazingly easy alternative to making a GP appointment. Test kit really easy to understand and use. Just the photo part, therefore actually getting results was a let down. Would be better with a guide of how to read your own results.

26 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Gez,

We appreciate you bringing this to our attention and would welcome the opportunity to resolve this for you. Would you email support@mypocdoc.com so that we can help?

Kind regards,
PocDoc Support

Rated 5 out of 5 stars

Very easy to use

Very easy to use, all equipment packaged well. Easy to follow instructions and comprehensive results in a few minutes. Would definitely recommend.

25 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Karen,

Thank you so much for your fantastic review!

We’re delighted to hear you found the kit easy to use, well packaged, and supported by clear instructions.

It’s great to know the comprehensive results were available within just a few minutes and that you’d definitely recommend us — that truly means a lot.

We appreciate you taking the time to share your experience.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Life changing

To be part of such a widespread movement to understand the human body on both an individual and as a mass across all people and backgrounds I could not wait and felt that finally we could make a change for the better. It was just a simple finger prick test that highlighted certain aspects of my blood count that outlined my health. The knowledge gained has already been used to treat medical conditions around the whole world helping patients and medical teams endlessly. I was contacted by different people at different stages that were offering help and support to change for the better and I am so so grateful.

28 February 2025
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Danny,

Thank you so much for sharing your experience. We’re really pleased to hear the PocDoc test was helpful and supported you in getting onto the right path.

It’s great to know the process felt straightforward and that you felt supported along the way. That’s exactly what we aim to provide — clear insight and encouragement to take positive next steps.

We truly appreciate you taking the time to leave your feedback.

Kind regards,
PocDoc Support Team

Rated 4 out of 5 stars

Fairly easy to use and re assured by my…

Fairly easy to use and re assured by my result 4.4 however coincidentally then had one taken at the GP a month later and it was 6.4. So questioning the accuracy of both sets of results.

10 December 2025
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Lou,

We appreciate you bringing this to our attention and would welcome the opportunity to resolve this for you. Would you email support@mypocdoc.com to allow us to look into this for you?

Thank you.
PocDoc Support

Rated 5 out of 5 stars

Easy to use and quick results

Easy to use and quick results. Much easier than visiting a doctor as can all be done from home.

28 June 2025
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Dicky,

Thank you so much for your great review!

We’re delighted to hear you found the test easy to use and that your results processed quickly.

It’s wonderful to know being able to do everything from home made it more convenient for you. Making health checks simpler and more accessible is exactly what we aim to do.

We truly appreciate you taking the time to share your feedback.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Trustworthy company

Trustworthy company, keeps you updated when you order from them. Follow up made after that. Reliable supplier and service provider. Well recommended!

3 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Sjdon,

Thank you so much for your fantastic review!

We’re delighted to hear you found us trustworthy and appreciated the updates and follow-up after your order.

Providing a reliable service and keeping our customers informed every step of the way is incredibly important to us. Your recommendation truly means a great deal.

Thank you for taking the time to share your experience.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Great product quick and easy to use at…

Great product quick and easy to use at home with fast results

10 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Lisa,

Thank you so much for your great review!

We’re delighted to hear you found the product quick and easy to use at home, with fast results.

Providing a simple and efficient way to check your health is exactly what we aim to do. We truly appreciate you taking the time to share your feedback.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Simple to use and clear results through…

Simple to use and clear results through the app.

17 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Chris,

Thank you so much for your kind review! We’re delighted to hear you found the test simple to use and the results clear within the app.

Making everything straightforward and easy to understand is exactly what we aim for. We truly appreciate you taking the time to share your feedback.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Very swift and effective service…

Very swift and effective service results easy to get and understand. Would most definitely use again

6 November 2025
Unprompted review
PocDoc logo

Reply from PocDoc

Hi John,

Thank you so much for your fantastic review! We’re delighted to hear you found the service swift and effective, with results that were easy to access and understand.

It’s wonderful to know you’d most definitely use us again — that truly means a lot to us. Thank you for taking the time to share your experience.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Easy to use and quick results

18 November 2025
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Rob,

Thank you so much for your great review!

We’re delighted to hear you found the test easy to use and that your results were delivered quickly.

Providing a simple and efficient experience is exactly what we aim for. We truly appreciate you taking the time to share your feedback.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Really happy with my experience on the…

Really happy with my experience on the at home heart test really simple and easy to do and the results was incredible and the team was very helpful highly recommended

16 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Owen,

Thank you so much for your wonderful review!

We’re delighted to hear you were really happy with your at-home heart test experience and found it simple and easy to complete.

It’s great to know you found the results helpful and that our team was able to support you along the way. Your recommendation truly means a lot to us.

Thank you for taking the time to share your experience.

Kind regards,
PocDoc Support Team

Rated 5 out of 5 stars

Now this is a handy thing to have if…

Now this is a handy thing to have if you are too busy to get into the drs and you want to check your bloods it's super easy to use and only takes a few minutes to get the results, this could save your life and you can't put a price on your health.

11 February 2026
Unprompted review
PocDoc logo

Reply from PocDoc

Hi Gill,

Thank you so much for your powerful review!

We’re really pleased to hear you found the test handy and convenient, especially when getting to the doctors isn’t always easy.

It’s great to know you found it super easy to use and appreciated how quickly you received your results. Being able to check important health markers in just a few minutes can make a real difference.

We truly value you taking the time to share your experience and perspective.

Kind regards,
PocDoc Support Team

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