Heavy price & missed details Price on impact whey sale is still very high. Paid one the highest amount for purchase in 6 yrs history. Moreover, if the date of expiry and country of manufacturer is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering was great But there was a issue i was not able to report last because your customer service was not active even during the mention time period I was supposed to get a free creatine... See more
Company replied
Selecting product and proceeding to checkout is fine But for payment there's a huge latency in app.Doesn't confirm order and after completion of payment the app redirects payment page showing ther... See more
Company replied
This is the first time I would be trying this product. I have received positive reviews from my peers so I'm eager to try it out. However, I would have been more satisfied if the Cash on Delivery opti... See more
Company replied
3.5
Average
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice experience
24 June 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Earlier it was good when they use to…
Earlier it was good when they use to import product directly from UK, now the experience has gone terrible. Especially the taste of all the products that i have used was not to my liking.
26 March 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Taste isnt good
23 April 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Poor payment facility
21 June 2026
Reply from Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the payment of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
good experience
21 June 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Very poor online service
Very poor online service. I m a regular customer. But this time it was really disappointing.
19 June 2026
Reply from Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the service on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
the product is best but ur not…
the product is best but ur not providing cash on delivery
18 June 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Need to improve My protein app.Hangs…
Need to improve My protein app.Hangs while using every time
17 June 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review. We truly value your comments.
We are always striving to improve and enhance your shopping experience, and we would not be able to do this without your valuable feedback.
If you have any further questions, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I did not get my order number
16 June 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Quality is good but Price on MYPROTEIN…
Quality is good but Price on MYPROTEIN website is 10% to 20% more than other online sellers for same product. its is a bit unfair
16 June 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
The product that I have purchased has…
The product that I have purchased has great discount
11 June 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Checkout is smooth
Checkout is smooth, Product are amazing, Taste & quality never disappoints
11 June 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
It was written “ ENJOY YOUR FREE GIFT
It was written “ ENJOY YOUR FREE GIFT - Don’t forget to make your selection below” But there was no option to select my free gift. I was in need so I ordered anyway. But looking at order amount of around 12000, I definitely deserve a free gift that myProtein claims to offer.
9 June 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
After I made the payment for my order…
After I made the payment for my order on the Myprotein website, I got an error message saying something wrong about the payment.Very confusing since money has been deducted from my account.
9 June 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
My order associated with the order ID…
My order associated with the order ID below has been canceled twice without any explanation. Each time, I only received an email stating that my order had been canceled, but no reason was provided.
Order 761738873
Order 761693150
In addition, my account appears to have been deleted, which has made it impossible for me to check the status of my orders or obtain further information.
Could you please explain why my orders were canceled and why my account was deleted?
4 June 2026
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.