I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more
Company replied
I recently started with MyStart Health to continue with my weight loss journey because of the cheaper prices than what I was paying. In the beginning I had many questions switching providers. After... See more
Company replied
I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more
Company replied
Company details
Written by the company
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
Contact info
4.1
Great
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Communication is key!
I was having some issues with the medication causing adverse reactions with an pre-existing condition. I had contacted my physician to seek their advice on what steps I could take in order to continue with the GLP-1 treatments. This information had not been conveyed to MyStart and my recent script was sent to the pharmacy and my credit card charged. Upon correspondence with MyStart, they refunded my charge and agreed to pause my subscription until I was able to meet with my own physician. Could not have asked for a better outcome and also the personal attention that they gave me.
22 December 2025
Unprompted review
Reply from MyStart Health
Hi JPS, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I originally left a negative review…
I originally left a negative review because of misunderstanding, but l was immediately contacted by the CEO of My Start;he was very kind and cleared up the problem and l received my rx in a couple of days,and so far I'm very pleased with this company...l will order again....lv lost a couple lbs after just two injections..
5 December 2025
Unprompted review
Reply from MyStart Health
Hi Rita, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
This company is 5 star all the way…
This company is 5 star all the way around. I’ve been on this weight loss program for 10 months and have lost 45 pounds and have an amazing life now. I would encourage anyone looking for a great company go with these guys.
17 December 2025
Unprompted review
Reply from MyStart Health
Hi Jeff, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The service was very good
The service was very good. Fast getting me setup with my medications. I just renewed and asked to switch meds with no problem.
16 December 2025
Unprompted review
Reply from MyStart Health
Hi Barry, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Colleen, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Don’t waste your time or money on my health start!…
The first couple of months I received my medication as ordered. The third month I was charged $299.00 ( which I might add is one of the most expensive programs and this was all out of pocket for me). Despite numerous contact with their “so called” medical providers, a month has added with still no medication and no satisfactory response. I have been off program for a month now and am starting from scratch with another (more reputable) company.
Sooooo……don’t give this unreliable company your money or your trust!
5 November 2025
Unprompted review
Reply from MyStart Health
Hi Lynette, I am sorry for the clear frustration here. We are going to do everything in our power to make this right for you.
Sincerely,
Matt, CEO, MyStart Health
Scam city
Scam city, this company tried to charge my credit card for an annual membership I never signed up for. Even more scary, I have no idea how they got my information. Avoid!! Thankfully, my cc company recognized it as fraud but still, be careful.
4 December 2025
Unprompted review
Reply from MyStart Health
I have tried to validate this over and over. Kata Murphy is not a customer of MyStart. We don't offer an annual membership. This is not a honest review. We have no record of Kara Murphy ever signing up, joining our program and NO record of billing by our company. I wish individuals like this would be more careful before defaming a company. I wish there was something I could do to help here. We've tried requesting this to be removed but trustpilot is not responding to us.
Matt, CEO, MyStart Health
Curtis was really awesome in trying to…
Curtis was really awesome in trying to help my mom and I find an affordable deal. Super friendly and helpful!
4 December 2025
Unprompted review
Reply from MyStart Health
Hi Rachel, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
When I spoke to Curtis he listened to…
When I spoke to Curtis he listened to my concerns once I finished and was very professional and courteous and Curtis was very respectful and considerate of my needs which I find very rare today
3 December 2025
Unprompted review
Reply from MyStart Health
Hi Allan, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
She listened to concerns
She listened to concerns. Helped me get the results I needed. Was very easy to talk too . Very helpful
1 December 2025
Unprompted review
Reply from MyStart Health
Hi Cheryl, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Great Support
The people I worked with were very friendly and responsive. My problem was quickly resolved.
25 November 2025
Unprompted review
Reply from MyStart Health
Hi Michael, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Friendly and personable staff
Friendly and personable staff. Very eager to be helpful
25 November 2025
Unprompted review
Reply from MyStart Health
HI Nancy, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Answered all questions and was very…
Answered all questions and was very helpful and encouraging
20 November 2025
Unprompted review
Reply from MyStart Health
Hi Janice, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Company redeemed themselves
The first three months, I had no issues at all with the company. However, when I received my second order, I only received one vial. I attempted to resolve this with the company but kept getting passed off to another department. Finally I posted a scathing review here and the CEOMatthew Stern reached out to me. He listened to my issue, agreed that I did not receive my complete order, and he made it right immediately. Hopefully he will be able to train his staff to listen and address the customers’ concerns instead of passing the buck. I commend Matt for being a moral and ethical leader, I would now recommend this company for your weight loss needs.
11 November 2025
Unprompted review
Reply from MyStart Health
Hi Maxine, I can assure this wasn't our intention at all. We are 100% committed to the health and well being of our customers. That is all that matters in this business. If you're not happy and you are not seeing results then we don't make money. I would appreciate the opportunity for us to speak and work through this. I assure you we are trying to everything in our power to make every customer experience a valuable experience.
Thanks,
Matt, CEO, MyStart Health
I would like to revisit my review for…
I would like to revisit my review for Mystart Health ,I had written a review earlier since then the company contacted me and made everything right,I appreciate the Mr Matt (ceo) reaching out so we both could get an understanding of exactly what happened this tells me he is listening to his consumers and trying to make things right I appreciate that, you don't usually have companies reach out to you to make it right or try to understand what happened. Thank you I appreciate your concern and taking the time to find out exactly what the issue was resolving.
9 November 2025
Unprompted review
Reply from MyStart Health
Hi Jacqueline, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Discontinued Prescription.
Company seems to be genuinely interested in get their product to help you. I tried their GLP pills for 2 months. They didn't work. They called me and switched my to Tirzepatide, which is suppose to be more effective. After 10 weeks...no effect. Now, I'm not saying their formulation is bad. It just has no effect on me. I know many people who have benefited from GLP program. I did not renew prescription. I just can't continue a service that had no value to me. Good luck to all of you.
11 November 2025
Unprompted review
Reply from MyStart Health
Hi Frank,
Thank you for sharing your experience and for giving our program a try. We’re really sorry to hear the results didn’t meet your expectations, we know how frustrating that can feel.
Everyone’s body responds differently, but we truly appreciate you giving the program a chance and speaking kindly about our team. Wishing you all the best on your health journey ahead.
Please let us know how we can help make this a better experience.
Stay away from
This company charged my credit card and said that my medication has shipped . I did not do the online review for this. They finally called me after emailing several times. Was told they would credit my card. Later in the day i got a email stating that the medication was already shipped so they could not do a refund.
7 November 2025
Unprompted review
Reply from MyStart Health
Hi Paul, I am not sure what the confusion is here but I apologize that this has been a frustrating experience for you. We refunded every dollar of a three month program that you purchased. So you received 3-months of medication from us. Confirmed through FEDEX. Delivered to your door. Then we still honored you and credited back 100% of that order to your credit card. on November 4th. I don't know many companies that would go above and beyond like our team did for you here. I wish you well in your health journey.
Matt, CEO, MyStart Health
Top of the Line
I’ve been with MyStart 9 months ago and have had a great experience. A couple minor issues with communication but was resolved immediately. I’ve lost 40 lbs which I could have never done on my own. It’s a new life now. Blood pressure has been the best since I was in my 30s. The review I read from a reviewer claiming that they were bait and switched is grossly false and unfounded. They should be ashamed of themselves seemingly fabricating with no back up evidence written with allegation. The company is full disclosure. Easy to connect and response is within hours. I am continuing my journey for another 6 months. I’ve looked at similar programs and pricing. MyStart is by far the best price and service. I give them a 5 star rating. The CEO Matt Stern is a hands on guy. If you are shopping around I wouldn’t waste your time. Go with a sure bet. Jeff Krum
4 November 2025
Unprompted review
Reply from MyStart Health
Hi Jeff, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
This company is practicing "bait and switch"
I came across a short article stating that this company provides their weight loss medication at 80% off. When you take their quiz the cheapest you can get is $349 for the tirzepatide. I have already came across offers as low as $145. This is fraudulent and not right.
31 October 2025
Unprompted review
Reply from MyStart Health
Hi Tabitha,
At MyStart we take accusations like this very seriously. At MyStart there are
NO HIDDEN FEES. Everything is right in front of you and we are committed to customer satisfaction and doing what is right by the customer. You have never purchased our product. We consistently run online promotions and discounts. We offer competitive prices to every GLP-1 weight loss medication on the market. You can actually get Tirzepatide for under $300 if you order our three month program which $897 vs. paying up to $1500 with other telehealth services. Our packages also include all of your doctors consults, shipping, EVERYTHING.
We also have Semaglutide at a starting price of $179 which is probably what you were finding with those other offers you cite in your review.
So to call my business a "Bait and Switch" is insulting and not appreciated. I would like to see you back this up rather than throwing garbage reviews up on the internet.
Matt
CEO, MyStart Health
Went on a social security discount of…
Went on a social security discount of semiglutide for $179 a month. Second month they charged $299. I canceled. They lied just to get me on board. They're portal doesnt work. You can barely get someone on phone and when you do they just apologize and do NOTHING! Horrible company. DONT USE THEM!!
28 October 2025
Unprompted review
Reply from MyStart Health
Hi Mangus, I am sorry for the frustration this has caused you. It looks like you signed up using one of our promotions to save $120 off your first month. We do disclose that this is a one time, one month promotion but I'm sorry that wasn't clear for you during your purchasing experience. I will reach out to you individually to try to make this right for you and we will do everything in our power to help you get the support you need.
Sincerely,
Matt, CEO, MyStart Health
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