I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more
Company replied
I recently started with MyStart Health to continue with my weight loss journey because of the cheaper prices than what I was paying. In the beginning I had many questions switching providers. After... See more
Company replied
I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more
Company replied
Company details
Written by the company
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
Contact info
4.1
Great
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Customer service with my health has…
Customer service with my health has been great to me. I appreciate getting a call from the company. I do recommend the company
23 October 2025
Unprompted review
Reply from MyStart Health
Hi brian chamberlain, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I am getting spam messages to my phone…
I am getting spam messages to my phone continuously and have never had contact with them before. Companies like this should be banned.
22 October 2025
Unprompted review
Reply from MyStart Health
Hi John, this is Matt, the CEO of MyStart Health. I would truly appreciate your insight into what messages you are receiving. I have aasked my team to run a full audit of our marketing messages related to your name and information we have on record and I don't see anything that I would consider spam messages. But clearly I am missing something if this caused you enough frustration to find TrustPilot and leave this review. Please connect with me and let's get to the bottom of this.
Matt
My clinician was very friendly and
My clinician was very friendly and
answered all my questions.She
encouraged me to continue to reach
my goal and congratulated me on my
progress so far. It was a very positive
experience.
21 October 2025
Unprompted review
Reply from MyStart Health
Hi Barb, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
This is a great company
This is a great company. The FedEx delivery company lost my order, but My Start Health saved the day. They shipped out a new order at no charge. Great job guys
20 October 2025
Unprompted review
Reply from MyStart Health
Hi Jay, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Despite what other reviews have said
Despite what other reviews have said, I have had amazing interactions with the doctors on their team, receive my medications within a day or two in refrigerated packaging (which is completely necessary for Texas), and haven't had billing issues.
One pro tip that I learned is that you need to make sure you fill in your health questionnaire they send you after your first 3 months or else they cannot send the 4th month dose! I guess the pharmacy wants to make sure we are still alive lol.
Overall a good experience with great results! I would recommend!
6 October 2025
Unprompted review
Reply from MyStart Health
Hi Mike, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Curtis was super helpful and did a…
Curtis was super helpful and did a great job of handling my problem
8 October 2025
Unprompted review
Reply from MyStart Health
Hi T Chapman, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Did not honor price guarantee
They advertise a price guarantee that the price won’t change. My price went up from 279.00 to 399. Without being notified.
5 October 2025
Unprompted review
Reply from MyStart Health
Hi Rosemary, sorry for the confusion on this. You took advantage of a short term promotion we were running where you got $120 off your first order. We do disclose on the page that the retail cost is actually $399 if you choose to stay on the program. I would be happy to speak to you about this and try to find some middle ground to make this right for you. Please let me know how we can help. We are committed to customer satisfaction and success.
Thanks,
Matt, CEO, MyStart Health
Great Company
Had a few hiccups, but problem was solved. Great company to work with
2 October 2025
Unprompted review
Reply from MyStart Health
Hi Diane, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Bad Company
I asked for a refund per their policy as my Medicine arrived late and was not refrigerated. The ice pack included in the packaging was warm and no condensation was present. They responded that their pharmacy believes my medicine was not compromised. I researched this on line as well as calling a Walgreens pharmacist. Neither supports the My Start Health claim. The temps were 95 degrees for the 3 days it took to receive it. I live in southwest Florida. My Start Health tells me they can’t control FedEx deliveries. They better find another way to ship their medicine. Please look for yourself on line. I did not find one article that supported their claim.
30 September 2025
Unprompted review
Reply from MyStart Health
Pam, this isn't a fair representation of our business. I messaged you personally 9 hours ago before you left this review and offered to personally help you resolve this. We did everything right on our side and you called a random Walgreen's pharmacist to give you advice on something they have no experience with.
I have researched your case. I believe our team did everything right. Even so, I offered to resolve this with you and make this right. We're doing everything we can at MyStart to try to help our customers get access to fast and affordable life changing medications. Every package is sealed with ice to product the product from the heat in transport. Your product was not exposed to 95 degree heat for three days.
We do an incredible job of fulfillment and have one of the best teams in the world handling these products. Even so, in your case I have offered to personally handle this and help you through this process to make it right.
I hope you will contact me and work through this directly instead of posting defamatory statements about my company online.
Sincerely,
Matt, CEO, MyStart Health
Customer Service
I originally had an issue with my start health. I ordered a medication in the mail that needed refrigeration I live in Southwest Florida and the temperatures were greater than 95°. After explaining my issue with the company, we worked out a solution that was amenable to both of us. Customer service as it should be.
30 September 2025
Unprompted review
Reply from MyStart Health
Pam. I am sorry for this frustrating experience. However, according to our records this is not an accurate recounting of the facts. You contacted our pharmacy and they told you the medicine was totally safe to use. No one told you it was "not viable". The reason it was still safe to use is that we pack everything in ice and specialty packaging that makes it safe for transport in the heat.
We cannot control the FEDEX shipping practices. They don't deliver on Sunday so it was delivered on Monday. According to the pharmacy team I spoke with the medications would have been fine arriving on Monday in spite of the heat.
My team member who you spoke with is trying to do the best they can to live up to our customer satisfaction commitments but we also have to protect our business from people taking advantage of our policies. If the pharmacy fulfilled the order and there was nothing broken or unsafe about the order then we have to consider that order fulfilled properly.
I understand you sought out a second opinion on this. And it sounds like they took a different stance. But my team can't make a determination on this based on your pharmacy in Florida having a different opinion than the company that actually fulfilled the product to your door.
If you would like to discuss this further I would like to do what I can to make it right. Please reach back out to the team and ask to speak with me and we will make it happen.
I would like to make this right for you.
Matt, CEO, MyStart Health
I ordered a refill
I ordered a refill
But I haven’t received it yet
So I’m not sure as to when it’s coming, but it’s been over a week
19 September 2025
Unprompted review
Reply from MyStart Health
Hi Ofrazier, please feel free to message our support channels to get an update on your order. Thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
MyStart Health Is A Fraud
I ordered weight loss tablets from them. They sent me a Rx with instructions for taking the tabs but inside was a vial that could only be used with syringes. $200 down the drain. What a scam. I should have known better.
20 September 2025
Unprompted review
Reply from MyStart Health
Hi Brec, I am so sorry for the issue this caused for you. I am happy to do whatever it takes to earn back your trust in our business. We are a company committed to customer satisfaction. That's what we do every day. Please give me the opportunity to make this right and help you on your path.
Sincerely,
Matt, CEO, MyStart Health
Reply from MyStart Health
Hi Lora, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
My provider-patient experience was wonderful!
The APRN was very thorough with her explanations, and addressed all my questions. Her demeanor was pleasant, patient & kind.
18 September 2025
Unprompted review
Reply from MyStart Health
Hi Antoinette, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Very easy to deal with.
15 September 2025
Unprompted review
Reply from MyStart Health
Hi Celia, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Not happy yet
They can improve by giving me more or changing prescription. I haven't lost any weight & very upset about that after giving them thousands 😕
-UPDATE-
They are changing my prescription doseing. So maybe things will change dramatically in the next few months.
11 September 2025
Unprompted review
Reply from MyStart Health
Hi Tera, I'm so sorry to hear that you are upset about your results on the program. At MyStart we leave medical decisions to the doctors to determine the most appropriate medications to assist you in reaching your goals. With that said, if there is anything we can do to earn those extra two stars and leave you feeling the best about your experience with us I want to make that happen. Please send me an email and I will personally do whatever I can to help.
Sincerely,
Matt, CEO, MyStart Health
Easy to schedule the visit
Easy to schedule the visit. The visit started on time. The provider was attentive and helpful.
13 September 2025
Unprompted review
Reply from MyStart Health
Hi James, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I have been charged 3 times and…
I have been charged 3 times and harassed relentlessly with phone calls to update my credit card, although they do not actually send the medication. DO NOT USE THIS COMPANY! My credit card company has reported them to the authorities.
4 June 2025
Unprompted review
Reply from MyStart Health
Heather, this sounds like a massive misunderstanding. If you give me the opportunity I would love to straighten this out for you and make things right. I am so sorry you've had this bad experience with MyStart. Please reach out and let me know what I can do to make this right.
Sincerely,
Matt, CEO, MyStart Health
Very professional
8 September 2025
Unprompted review
Reply from MyStart Health
Hi Debi, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
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