I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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PNR: CLSXU0PS I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS). For several days, I attempted to contact cus... See more
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This company has caused us nothing but pain and frustration for over three months. After our return flight from Dubai to Jeddah was canceled due to airspace closures, friends of ours got their refun... See more
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
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Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.3
Poor
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall
Overall, my experience with MyTickets.ae was quite satisfactory. The booking process was smooth, and I found the platform user-friendly. However, one small hiccup was that I was charged in Emirati Dirham instead of Saudi Riyal, which was a bit unexpected. While this didn't significantly impact my overall experience, it would have been preferable to be charged in the currency of my own country. Despite this, I would still recommend MyTickets for their efficient service and hassle-free booking process
5 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for sharing your feedback with us. We're delighted to hear that your overall experience with MyTickets.ae was satisfactory, and that you found the booking process smooth and the platform user-friendly. We apologize for any inconvenience caused by being charged in Emirati Dirham instead of Saudi Riyal. We understand that this could have been unexpected for you.
We appreciate your recommendation and are pleased to hear that you found our service efficient and the booking process hassle-free. Your feedback is valuable to us, and we will take it into consideration to further improve our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your future bookings go smoothly!
I purchased a ticket
I purchased a ticket, but the surprise was that the status was pending issuance and not confirmed, after a while they asked me for a surcharge payment, and I paid again, but the status was still pending. My flight is after less than 5 hours, and the ticket issuance is still pending. I need to know if it's confirmed or canceled, pending with a ticket less than 5 hours should not be an option. After 30 minutes of contacting support, my ticket was issued.
4 May 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Nizar Kfoury,
We apologize for the inconvenience you experienced with your ticket purchase. It's important to us that your travel plans proceed smoothly, and we regret any delays or confusion that may have occurred.
We understand the urgency of your situation, especially with your flight departing in less than 5 hours. We sincerely apologize for any stress or inconvenience this may have caused. Rest assured, we have escalated this issue internally to prevent similar occurrences in the future.
Thank you for bringing this to our attention, and we appreciate your patience as we worked to resolve the issue. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you and ensure your travel experience is as seamless as possible.
After payment service didn’t issue…
After payment service didn’t issue tickets and denied to cancel the payment. UNDER NO Circumstance DO NOT USE THIS SERVICE. And it is not a UAE based service, they take payments to Estonia.
3 May 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Don't pay attention at bad reviews
After reading the reviews about this provider,i was afraid that my ticket is fake becouse i bought it at a cheap price, but it wasn't and i reached the destination.
Mytichets.ae provide best prices and good services! Call center also is helpfull and available but long waiting time untill they answer.
Don't pay attention at bad reviews becouse people write only about bad experience!
2 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with MyTickets.ae and that your ticket purchase was legitimate and led you to your destination smoothly.
We understand that browsing through reviews can sometimes be daunting, especially when there are negative ones. However, we appreciate your trust in us and your willingness to give our service a chance. Rest assured, we strive to provide the best prices and excellent customer service to all our customers.
We acknowledge your comment about the wait time on our call center and are constantly working to improve our response times to ensure a better experience for all our customers.
Once again, thank you for choosing MyTickets.ae, and we look forward to serving you again in the future! If you have any further questions or concerns, please don't hesitate to reach out.
Never book ticket from this website
Never book ticket from this website, I booked a ticket for tomorrow spend 3 hours waiting for ticket then I received an email saying it is cancelled due to cost changes. What??? You have already taken money from my card and now you are saying cost is changed ?? I have to fly tomorrow and the refund will take 24 hours. Customer service will not transfer your call to manager or give any solution. they will just repeat the same script again and again. Now how I will book my ticket for tomorrow?
27 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Mohd Lateef,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
thanks for cooperation
thanks for cooperation
M/s Anna was so grateful and nice
24 April 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your kind words about Anna! We're delighted to hear that you had a great experience working with her. Providing excellent service and support is important to us, and we appreciate your feedback.
If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!
Thank you once again for choosing us.
We have booked tickets from Dubai to…Jeddah
We have booked tickets from Dubai to Jeddah on the 20th of Apr 2024. Due to the recent unprecedented situation we could not travel and therefore requested them to consider a refund taking into the critical situaiton.
The response received from them was rather naive and a blunt refusal without any consideration and simply pointing to a policy.
If you intend to be a quality provider then such exceptional situations are something to consider and act upon.
Imran
21 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Imran,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Billing Issue
I recently booked the ticket for DXB BOM - BOM DXB through MyTickets for Vistara Airlines, payment done for the same however the ticket never got issued, got a message from My Tickets that its been cancelled they have unlocked the money. When inquired the lady said that the funds have been unlocked and will reflect on my card in the next 24 hours and now i can book a new ticket. This is so inconvenient that i have to book a fresh ticket and again make a new payment when my old payment is not refunded.
My question is why cant you give a Credit note as an option to book the tickets or send the refund asap as while booking the funds literally take 30 sec to get debited then why can they be refunded in the same time frame.
17 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Jagparit Gill,
I'm truly sorry for the inconvenience you experienced with your recent booking through MyTickets for a Vistara Airlines flight. It's understandably frustrating when expectations around ticket issuance and refunds aren't met promptly.
Regarding your concerns, I completely understand the need for a smoother process and more convenient options for resolving payment issues. We are constantly looking into ways to enhance our services and offer better solutions for our customers.
In response to your suggestion about providing a credit note or expediting refunds, this is valuable feedback that we'll take into serious consideration. Our goal is to improve our processes to better accommodate our customers' needs.
If there's anything specific we can assist you with regarding your refund or future bookings, please don't hesitate to reach out directly. We appreciate your patience and understanding.
Thank you for bringing this matter to our attention, and we hope to serve you better in the future.
AWESOME SERVICES / DEDICATED PEOPLE
**** EDITING MY REVIEW *****
Dear All, Please note i have deleted My comment what was my review about Myticket.ae & now happily said that they are the bestest, likewise they supported Me over the Facebook page only not one email whoever deal with me is next level supportive and sort the issue in same day & NOW I HAVE RECEIVED FULL REFUND BACK WITH AGENCY FEE.
Thank you very Much to Myticket.ae to understand My problem & likewise your Manager review the case and understand.
i have read they wont refund you thats wrong they do but make sure to let them know the problem clearly and connect with right person ..
@Myticket. ae Team - Thanks for the support - but one customer advise ... please upgrade your customer service telecom system as the team not supportive, even they not listening .. apart thank you.
14 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Farrukh Paracha,
Our specialists decided to refund you (the entire amount according to the order). We understand the importance of the trip and the fact that you accidentally booked tickets for the wrong route.
We are always ready to meet our customers and solve customer issues in their favor.
Thank you for your request. Please wait for a refund of AED 3191.
UPDATE 15/04
On the part of our agency, a full refund was issued today, April 15. Typically, funds are credited to the buyer's account within 1-2 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
Hi friends,
Hi friends,
This is my first experience with mytickets. Good customer care service with immediate response.Omce payment done within 20 minutes we will get the tickets.
Thank you mytickets team.
12 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Md Adam,
Thank you for sharing your first experience with us and for your kind words about our customer care service at MyTickets! We are delighted to hear that you had a positive experience and that our team provided you with immediate responses and efficient service.
At MyTickets, we aim to offer seamless ticket booking and exceptional customer support to ensure a smooth and enjoyable experience for all our customers. Your satisfaction is our priority, and we are thrilled that we could meet your expectations.
If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We are here to help and make your future bookings just as pleasant.
Once again, thank you for choosing MyTickets. We look forward to serving you again and providing you with more great experiences!
I had a terrible experience with mytickets.ae
I had a terrible experience with MyTickets.ae. They provided me with a ticket containing the wrong departure date, and despite requesting a refund, I have yet to receive any reimbursement. Avoid this website at all costs!
4 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
expensive price
They collect extra charge for my ticket when compared the price with the ticket from airline company directly
3 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
The worst travel agency
The worst travel agency
I had a void request for ticket issues 2 hrs before and they delayed the process 4 days and took 2300aed
4 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Mayada Moatasem,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your application. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
Booking ID MPZQUM35-Inhuman behavior by customer care
They should rename the customer care deptt as customer harassing deptt. Almost a month before our travel date my husband suffered a major heart attack and was admitted in ICU. We sent mails, sent all required documents (discharge summary and doctor's certificate) for cacellation and refund of tickets but the company decided to give us back a shameful sum of Aed 78 for the tickets which cost us close to Aed3000. We pleaded for transfer to some other person, they replied it was against their policy. We asked for change of dates atleast, they demanded sn additional Aed1867 for the same. Shame on the company for being so insensitive towards a genuine plea. Is this called customer care. I swear I'll never book tickets with this company ever again who have no compassion for its customers in their difficult time. Fear god, is the least I can say.
After receiving their deliberately polite and political reply it is obvious that there are no humans working at 'my tickets', only machines because humans have compassion. If they have slightest decency they should refund our tickets totally as the reason couldn't be more genuine and heart rending. They did not even mention in the reply about the huge sum they asked for changing the dates. They asked for Aed1869 vs any other decent company that asks for just aed 200/ ticket. The company is clearly fraud and is up to cheating its customers by hook or by crook.
11 March 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Dr Bela Sachdeva,
We process all requests, such as making changes to tickets or returning tickets, exclusively in accordance with the tariff rules established by the airline.
Forced return due to illness of a passenger is prohibited by the airline.
Also, the amount to be returned was calculated for you correctly and without violations. We are not interested in cheating our customers. Also, we always work honestly and transparently.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you want to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. Having applied the fines set by the airline, the refund amount was 78 AED. Unfortunately, the airline does not allow you to return an amount greater than that which was previously offered to you at the time of processing the refund application.
UPD 10/04
The amount for making changes to the tickets was also calculated for you according to the rules of the airline's tariff.
If you deleted the letter detailing the amount of the surcharge for changes or did not receive it - you can contact us by email at info@mytickets.ae
We will send you a breakdown of the request you sent earlier.
The details of the surcharge are detailed: the fine from the airline, the cost of the surcharge according to the tariff and the service fee.
Wrost Experience with Unreliable Booking
I ve paid the full amount. Initially, their support assured you that your ticket would be confirmed within 12 hours. However, after waiting for 3 hours and checking back, they informed you that the airline had canceled your ticket. Additionally, it's been over 6 hours, and i haven't received a refund yet. This situation certainly calls for a review reflecting the lack of reliable communication and efficient handling of your booking and refund process.
5 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Ameer Hamza,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
We have already sent a letter to the buyer’s email address with a document stating that our agency does not claim your money. Our company has not debited any money from you.
Please contact your bank's Help Desk with this file and check the status of the transaction. With this confirmation from us, the bank will be able to unblock the transaction and return the money back to your account.
If you have any additional questions, please contact us!
Worst experience ever
I had a terrible experience. Despite being told that my flight was successfully booked, I was later informed that my ticket couldn't be issued. Please be transparent and honest in your communication. I have proof to back up my claims. Please act responsibly.
5 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
UPD
In order for us to be able to identify you as a buyer and to be able to comment on your situation, please provide identification data.
I used this website first time
I used this website first time . As I am a regular traveler and I have to go to my country for my rotation after each month . As due to Muslims occasion "Eid" I could not find cheap flight then I went to WEGO and found my ticket.com and purchased ticket . They said It will take 3 hours but after 5 hours I did not recieved tickets got worried and approached to them via live chat. They replied to wait. I checked the reviews then and a lot of negative review were there and that made me more sad. I also approached to WEGO and they assured me that website is legit and I don't have to worry . Now after almost 7 hours I got my tickets in Gmail from my ticket.com. although I have to waited a lot and was frustrated but the end result is positive so far. I will sure proffered this website in future to get cheap tickets. Just want to add that they must used robotic system to purchase tickets in short time . So guys some time due to negative comments we make our mind about the company or person accordingly but its not good. I hope my tickets will not be cancelled now as I read out the comments here that agency cancelled the tickets normally . Once again thanks myticket.com.
4 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Mazhar Bilal,
Thank you for your review. It seems like you had a bit of a stressful experience initially with the delay in receiving your tickets from mytickets.ae. However, it's reassuring to hear that despite the delay, you eventually received your tickets and were satisfied with the end result.
It's understandable that negative reviews can create anxiety, but it's positive to see that your experience turned out well in the end. Your suggestion about implementing a more efficient ticketing system, perhaps using automation, is valuable feedback that the company might consider.
Overall, it's encouraging to hear that you would still consider using mytickets.ae in the future for cheap tickets despite the initial hiccup. Hopefully, your tickets won't be cancelled, and you'll have smooth travels for your upcoming trips. Thank you for sharing your experience!
BSILMBFO
Booking no. BSILMBFO
This is a honest Review. So checked for a flight and it was cheaper than other websites so i continued with the purchase after being suspicious i starting reading reviews which really made me scared that I was being scammed.
Lucky I gave my self hope and just had to give them a chance but sadly the ticket i purchased the original price had went up so they had to cancel my booking and they refunded back my money same day.
Please guys sometimes don't read the negativity cause it won't help. Follow the right procedure to be helped out.
4 April 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your honest review and for sharing your experience. We apologize for any inconvenience caused by the change in ticket price, but we're glad to hear that our team promptly canceled your booking and refunded your money on the same day. We strive to provide transparent and reliable service to all our customers, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We look forward to serving you again!
I used my credit card but your site…
I used my credit card but your site charged me as using debit card. It didn’t let me pay with zero charge master card.
1 April 2024
Reply from https://mytickets.ae/
Dear Reena,
When the buyer buys tickets on our website, the buyer is charged exactly the amount that is displayed on the payment page. We do not carry out additional write-offs. We recommend that you contact your bank's support service, perhaps this is your bank's commission for using credit funds.
If you have confirmation of the payment amount from the payment page of the site and a bank statement, you can send them to us at info@mytickets.ae for consideration of the chargeback dispute.
Marta was very helpful and was able to…
Marta was very helpful and was able to get a refund for my ticket that was booked on wrong dates by mistake.
29 March 2024
Unprompted review
Reply from https://mytickets.ae/
That's great to hear! I'm glad Marta was able to assist you in getting a refund for your ticket. If you have any more questions or need further assistance in the future, feel free to reach out. We're here to help!
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