I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Review summary
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i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Honestly the worst experience I’ve ever had with a travel agency. I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around betwe... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.4
Poor
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from https://mytickets.ae/
Thank you for sharing your positive experience with us. We are delighted to hear that Iryna Basara was very helpful to you.
Providing excellent customer service is our top priority, and we are thrilled that Iryna was able to assist you effectively. Your feedback is greatly appreciated and will be shared with Iryna and the rest of our team.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
There is a reason why they have more 1 star reviews than anything
I wish I read the previous reviews before purchasing our tickets. I always like to give a company the benefit of the doubt when reading reviews but unfortunately the reviews for this company speaks VOLUMES.
We purchased return flights to Dubai from Dublin, the company changed my partners last name and middle about and we did not realise. When checking in at the airport is when we first found this out, the airline was unable to change the name at the desk due it being booked through a third party, we called the company and they told us it was to late to change his name and nothing they could do (very rude and very unhelpful both at the same time). We ended up having to buy him a new ticket FOR THE NEXT DAY because it was to late to purchase for the flight we were meant to be on. Due to funds, I had to go on without him and wait for him in Dubai. This was the most devasting start to a once in a lifetime holiday. When we got to Dubai, we contacted the company to change my partners name for the flight home but got told his flight home was cancelled for him as he didn't get on the first flight... Again, would not listen to what we had to say or even try to fix the situation. We ended up having to pay £1400 EXTRA to get my partner there and back. Raised a complaint when we returned home and of course they didn't want to know about it, wouldn't respond to my emails or even try to look into it. I raised a dispute with my bank for them to look into this and they found the company at fault and thankfully refunded us the money back for my partners original flights which wasn't even half of what we ended up having to pay in the end. I am just glad they don't have the money for it anymore. Of course, now the company won't stop emailing me trying to make heads or tails of what they done wrong and threatening me for doing this with the bank.
This company was cheaper than others when we were booking our flights, so of course went with them, giving them the benefit of the doubt. But honestly, if you can learn anything from this, it is to always book directly with the airline, the stress and upset we were caused was heart-breaking. This is a scam of a company and don't deserve to be operating.
28 March 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Kirsten,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
(Update: Refund issued) Wrong airlines booked by myticket!!!! refund still not done!!!
Update: Refund has been issued immediately. Thank you for the quick turnaround post raising issue. Increasing my rating from 1 to 3 stars for the same.
Request no: Request 14027203 Horrible horrible experience. I was given misleading information while booking this flight that it is in Air Astana airlines. The issued ticket showed Air Astana and the Mytickets.ae website also showed Air Astana in my booking even now. When I couldn't find details of the PNR on Air Astana, I contacted Air Astana customer care and to my shock, they told that there is no such flight with Air Astana. When I contacted mytickets.ae, they apologized on chat and admitted they gave me wrong ticket which actually belongs to FlyArystan. But the PNR didn't even work on FlyArystan website and neither did I want to travel with that airlines. When their customer support coudn't help me with the issues 5-6 hours before the departure too, I had to book another flight and raised a refund request which to my shock, MYTICKETS CLOSED WITHOUT ANY REASON!!!!!
I raised another request on 21 April and it is open till today after one month. When i contact their chat they say airlines reply is awaited which is completely nonsensical as this is a mistake from mytickets side and their chat support also admitted that and no airlines response is required for my refund. Hoping the issue will be resolved after i post here.
21 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Romil Singh Chauhan,
Thank you for reaching out and sharing your feedback. We deeply regret the inconvenience and frustration caused by the incorrect airline booking and the subsequent challenges you've faced in getting your refund.
Upon reviewing your case, it is clear that there was an error in the booking process that resulted in the issuance of a ticket for the wrong airline. We sincerely apologize for the misleading information and the difficulties this has caused.
Regarding your refund request, we acknowledge that this has taken an unacceptably long time to resolve. We have taken immediate action to process your refund, and I am pleased to inform you that the amount for the ticket purchased at the airport on May 22 has been returned. You should see the refund reflected in your account shortly, if not already.
We understand how critical timely and accurate service is, and we are committed to improving our processes to prevent such issues from occurring in the future. Your feedback is invaluable in helping us enhance our service.
If you have any further questions or require additional assistance, please do not hesitate to contact us. Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Be Cautious
The booking process is complex. The amount mentioned is not final,you feel trapped when the amount is withdrawn from your account. The response and the issuance of the ticket is confusing,I got the mail in my junk and it doesn't include the reference until I contacted them. Generally, it wasn't pleasant experience though at the end I got the ticket confirmed.
19 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback. We apologize for any confusion or inconvenience you experienced during the booking process. We strive to make our process as clear and straightforward as possible, and we appreciate your input on how we can improve.
Regarding the payment, we can confirm that you were charged exactly the amount displayed on the payment page. We understand how important transparency is, and we aim to ensure all costs are clear before finalizing your booking.
We regret any confusion caused by our email communications. Sometimes, emails may end up in the junk folder, and we are actively working to improve this aspect of our service. We appreciate your patience and are glad to hear that your ticket was eventually confirmed.
Thank you for bringing these issues to our attention. We value your feedback and are committed to enhancing our customer experience. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Thank you so so so much about your fast…
Thank you so so so much about your fast reply.. I feel so comfortable with you.. you are really great person. With you, no worries ..
17 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you so much for your kind words and positive feedback! We're thrilled to hear that our quick response has made you feel comfortable and at ease. Your satisfaction and peace of mind are our top priorities.
If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have a worry-free experience with us.
Thank you once again for your trust and support. You're a valued customer, and we look forward to serving you in the future!
i had issue and solved quickly
thank you for the quick reply and solving my problem with my email address and thanks a lot for the help i was worried
16 May 2024
Unprompted review
Reply from https://mytickets.ae/
You're very welcome! We're delighted to hear that we could swiftly resolve the issue with your email address and alleviate your concerns. Providing prompt assistance is a top priority for us, so please don't hesitate to reach out if you have any further questions or need assistance in the future. We're here to help!
Overall
Overall, my experience with mytickets.ae was nothing short of excellent especially the support team. Thanks to their exceptional service and attention to detail, I can confidently say that I will be turning to them for all my future travel needs. I highly recommend mytickets.ae to anyone in search of a reliable and trustworthy booking platform. Thank you for making my travel experience a memorable one!
11 May 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Tahir Mehmood,
Thank you so much for your glowing review!
We're absolutely thrilled to hear that your experience with mytickets.ae was nothing short of excellent, especially with our support team. Providing exceptional service and attention to detail is what we strive for, and we're delighted that we could make your travel experience a memorable one.
Your recommendation means the world to us, and we're honored that you trust us with your future travel needs. Should you need any assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help and ensure that your travels are smooth and enjoyable.
Once again, thank you for choosing mytickets.ae, and we look forward to serving you again soon!
I booked a ticket through this site.
I booked a ticket through this site.. it was easy, trustful, confirmed a little bit after paying the bill, I didn't face any problems during booking.
I recommend every one to book through it.
10 May 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Ahmad Ghazal,
Thank you for your wonderful feedback!
We're thrilled to hear that you found our booking process easy, trustworthy, and efficient. Providing a seamless experience for our customers is our top priority, and we're delighted that you had a positive experience with us. Your recommendation means a lot to us, and we truly appreciate your trust and confidence in our services.
Should you need any assistance in the future or have any questions, please don't hesitate to reach out to us. We're here to help and look forward to serving you again.
Thank you for choosing us for your travel needs, and we wish you safe and pleasant travels!
SCAAAAM
SCAAAAM
Don’t book on this website ever.
First, they have an option to book your tickets using Mastercard credit card with no extra fees, or you have to pay around 200aed per traveler if you use another card. Guess what! It will never process the payment by Mastercard.
So then, after you pay. You get an email that prices have increased and you have to pay supercharge “increase in the price” to issue the ticket.
This is a scam and waste of time
Don’t use this website
8 May 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Overall
Overall, my experience with mytickets.ae was nothing short of excellent especially the support team. Thanks to their exceptional service and attention to detail, I can confidently say that I will be turning to them for all my future travel needs. I highly recommend mytickets.ae to anyone in search of a reliable and trustworthy booking platform. Thank you for making my travel experience a memorable one!
6 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that you found our service excellent, especially with our support team. Providing exceptional service and attention to detail is something we prioritize, and it's incredibly rewarding to know that we've met your expectations.
We're honored to have earned your trust and recommendation, and we're delighted to be your go-to platform for all your future travel needs. Your satisfaction is our ultimate goal, and we look forward to continuing to serve you and make your travel experiences memorable.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing mytickets.ae, and we can't wait to welcome you back for your next adventure!
Overall
Overall, my experience with MyTickets.ae was quite satisfactory. The booking process was smooth, and I found the platform user-friendly. However, one small hiccup was that I was charged in Emirati Dirham instead of Saudi Riyal, which was a bit unexpected. While this didn't significantly impact my overall experience, it would have been preferable to be charged in the currency of my own country. Despite this, I would still recommend MyTickets for their efficient service and hassle-free booking process
5 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for sharing your feedback with us. We're delighted to hear that your overall experience with MyTickets.ae was satisfactory, and that you found the booking process smooth and the platform user-friendly. We apologize for any inconvenience caused by being charged in Emirati Dirham instead of Saudi Riyal. We understand that this could have been unexpected for you.
We appreciate your recommendation and are pleased to hear that you found our service efficient and the booking process hassle-free. Your feedback is valuable to us, and we will take it into consideration to further improve our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your future bookings go smoothly!
I purchased a ticket
I purchased a ticket, but the surprise was that the status was pending issuance and not confirmed, after a while they asked me for a surcharge payment, and I paid again, but the status was still pending. My flight is after less than 5 hours, and the ticket issuance is still pending. I need to know if it's confirmed or canceled, pending with a ticket less than 5 hours should not be an option. After 30 minutes of contacting support, my ticket was issued.
4 May 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Nizar Kfoury,
We apologize for the inconvenience you experienced with your ticket purchase. It's important to us that your travel plans proceed smoothly, and we regret any delays or confusion that may have occurred.
We understand the urgency of your situation, especially with your flight departing in less than 5 hours. We sincerely apologize for any stress or inconvenience this may have caused. Rest assured, we have escalated this issue internally to prevent similar occurrences in the future.
Thank you for bringing this to our attention, and we appreciate your patience as we worked to resolve the issue. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you and ensure your travel experience is as seamless as possible.
After payment service didn’t issue…
After payment service didn’t issue tickets and denied to cancel the payment. UNDER NO Circumstance DO NOT USE THIS SERVICE. And it is not a UAE based service, they take payments to Estonia.
3 May 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Don't pay attention at bad reviews
After reading the reviews about this provider,i was afraid that my ticket is fake becouse i bought it at a cheap price, but it wasn't and i reached the destination.
Mytichets.ae provide best prices and good services! Call center also is helpfull and available but long waiting time untill they answer.
Don't pay attention at bad reviews becouse people write only about bad experience!
2 May 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with MyTickets.ae and that your ticket purchase was legitimate and led you to your destination smoothly.
We understand that browsing through reviews can sometimes be daunting, especially when there are negative ones. However, we appreciate your trust in us and your willingness to give our service a chance. Rest assured, we strive to provide the best prices and excellent customer service to all our customers.
We acknowledge your comment about the wait time on our call center and are constantly working to improve our response times to ensure a better experience for all our customers.
Once again, thank you for choosing MyTickets.ae, and we look forward to serving you again in the future! If you have any further questions or concerns, please don't hesitate to reach out.
Never book ticket from this website
Never book ticket from this website, I booked a ticket for tomorrow spend 3 hours waiting for ticket then I received an email saying it is cancelled due to cost changes. What??? You have already taken money from my card and now you are saying cost is changed ?? I have to fly tomorrow and the refund will take 24 hours. Customer service will not transfer your call to manager or give any solution. they will just repeat the same script again and again. Now how I will book my ticket for tomorrow?
27 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Mohd Lateef,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
thanks for cooperation
thanks for cooperation
M/s Anna was so grateful and nice
24 April 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your kind words about Anna! We're delighted to hear that you had a great experience working with her. Providing excellent service and support is important to us, and we appreciate your feedback.
If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!
Thank you once again for choosing us.
We have booked tickets from Dubai to…Jeddah
We have booked tickets from Dubai to Jeddah on the 20th of Apr 2024. Due to the recent unprecedented situation we could not travel and therefore requested them to consider a refund taking into the critical situaiton.
The response received from them was rather naive and a blunt refusal without any consideration and simply pointing to a policy.
If you intend to be a quality provider then such exceptional situations are something to consider and act upon.
Imran
21 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Imran,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Billing Issue
I recently booked the ticket for DXB BOM - BOM DXB through MyTickets for Vistara Airlines, payment done for the same however the ticket never got issued, got a message from My Tickets that its been cancelled they have unlocked the money. When inquired the lady said that the funds have been unlocked and will reflect on my card in the next 24 hours and now i can book a new ticket. This is so inconvenient that i have to book a fresh ticket and again make a new payment when my old payment is not refunded.
My question is why cant you give a Credit note as an option to book the tickets or send the refund asap as while booking the funds literally take 30 sec to get debited then why can they be refunded in the same time frame.
17 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Jagparit Gill,
I'm truly sorry for the inconvenience you experienced with your recent booking through MyTickets for a Vistara Airlines flight. It's understandably frustrating when expectations around ticket issuance and refunds aren't met promptly.
Regarding your concerns, I completely understand the need for a smoother process and more convenient options for resolving payment issues. We are constantly looking into ways to enhance our services and offer better solutions for our customers.
In response to your suggestion about providing a credit note or expediting refunds, this is valuable feedback that we'll take into serious consideration. Our goal is to improve our processes to better accommodate our customers' needs.
If there's anything specific we can assist you with regarding your refund or future bookings, please don't hesitate to reach out directly. We appreciate your patience and understanding.
Thank you for bringing this matter to our attention, and we hope to serve you better in the future.
AWESOME SERVICES / DEDICATED PEOPLE
**** EDITING MY REVIEW *****
Dear All, Please note i have deleted My comment what was my review about Myticket.ae & now happily said that they are the bestest, likewise they supported Me over the Facebook page only not one email whoever deal with me is next level supportive and sort the issue in same day & NOW I HAVE RECEIVED FULL REFUND BACK WITH AGENCY FEE.
Thank you very Much to Myticket.ae to understand My problem & likewise your Manager review the case and understand.
i have read they wont refund you thats wrong they do but make sure to let them know the problem clearly and connect with right person ..
@Myticket. ae Team - Thanks for the support - but one customer advise ... please upgrade your customer service telecom system as the team not supportive, even they not listening .. apart thank you.
14 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Farrukh Paracha,
Our specialists decided to refund you (the entire amount according to the order). We understand the importance of the trip and the fact that you accidentally booked tickets for the wrong route.
We are always ready to meet our customers and solve customer issues in their favor.
Thank you for your request. Please wait for a refund of AED 3191.
UPDATE 15/04
On the part of our agency, a full refund was issued today, April 15. Typically, funds are credited to the buyer's account within 1-2 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
Hi friends,
Hi friends,
This is my first experience with mytickets. Good customer care service with immediate response.Omce payment done within 20 minutes we will get the tickets.
Thank you mytickets team.
12 April 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Md Adam,
Thank you for sharing your first experience with us and for your kind words about our customer care service at MyTickets! We are delighted to hear that you had a positive experience and that our team provided you with immediate responses and efficient service.
At MyTickets, we aim to offer seamless ticket booking and exceptional customer support to ensure a smooth and enjoyable experience for all our customers. Your satisfaction is our priority, and we are thrilled that we could meet your expectations.
If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We are here to help and make your future bookings just as pleasant.
Once again, thank you for choosing MyTickets. We look forward to serving you again and providing you with more great experiences!
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