TickTalk Reviews 

1,937
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Parents love being able to easily stay in touch with their children throughout the day, deeply appreciating the helpful parental controls and secure communication features. People frequently praise the incredibly supportive customer service team for resolving technical issues quickly and replacing damaged parts without any fuss. However, some customers also noted that the wristbands tend to tear easily or break over time, requiring frequent replacements and limited design options. A few reviewers additionally mentioned that the devices sometimes experience poor battery life or frustrating trouble charging properly during daily use.

What people talk about most

Product

Consumers find product performance to be ambiguous, as experiences vary significantly between families. While... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many customers praising the fast companion... See more

Customer service

Customers had positive experiences with customer service, frequently sharing appreciation for prompt,... See more

Service

People report ambiguous experiences with service, as some reviewers express great satisfaction with swift... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the great features, long-lasting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my first time buying a phone watch, and the setup is a bit more complicated than I expected. I haven’t watched all of the videos , so hopefully they will clear up some confusion about why we... See more

Rated 4 out of 5 stars

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more

Company replied

Rated 4 out of 5 stars

It took awhile to figure out the problem but it’s finally been solved. I wish we had backed up my son’s device before it broke. He lost all of his contacts. I’m satisfied that it’s working again


Company details

  1. Electronics Company

Written by the company

The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

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Replied to 70% of negative reviews

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4.1

All reviews

(1,937)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

We love our TickTalk

Great customer service! Would highly recommend. My son is 11 years old & Has been very useful. My son says “It’s awesome. It has a built-in radio and you can listen to your favorite podcast.”

23 April 2025
Unprompted review
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Reply from TickTalk

This is so great to hear! We are thrilled that your son is living his best life! We would love to know what his favorite podcast is!

Rated 5 out of 5 stars

Great watch for kids

Great watch for kids. Easy to setup and good parental controls make it a must have for younger kids. Best alternative to a phone.

21 April 2025
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Reply from TickTalk

Hi there! Thank you for your kind words! We value your opinion and would like to welcome you to the TickTalk community.

Rated 2 out of 5 stars

Band too small

Band too small; using largest hole right out of the box! Must go through the company to buy extra bands…do not sell in amazon!

11 April 2025
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Reply from TickTalk

We’re sorry to hear the band isn’t fitting as expected. Unfortunately, we don’t offer larger sizes at the moment, but we’re hoping to have alternative options in the near future. We appreciate your feedback.

Rated 5 out of 5 stars

Fast and Clear Communication

Extremely fast service and clear options shared (either for their team to repair or instructions if I'd like to repair myself) for my recent purchase of a replacement wristband. Really appreciate the help and great service!

9 April 2025
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Reply from TickTalk

Hi there! We are so glad things worked out for you. We try our best to have the best available options to help solve any issues.

Rated 5 out of 5 stars

Back for a

This is my second time buying a TikTok watch for my child. I’m excited to see has a new future work on this one. We liked the previous version, and got a lot of years out of it until my child broke it by getting it in water.

8 April 2025
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Reply from TickTalk

Hi there! Thank you for being a loyal TickTalker. We value your input and happy we can provide a smart watch that keeps your family safely connected.

Rated 1 out of 5 stars

Wrist band quality is poor

Wrist band quality is poor. My son barely wear it and it is easily broken. Bought a new one but they only gave me 24 hrs to respond for replacement service. I saw it late and now I need to replace by myself without tools. This is not acceptable.

4 April 2025
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Reply from TickTalk

Hi Don, we're sorry to hear about your son's band. Please complete the warranty form: https://www.myticktalk.com/pages/concept-return-replace so our team can replace this for you.

If you have any further questions or concerns, please email marketing@myticktalk.com

Rated 5 out of 5 stars

Great customer service

I had an issue with a watch I purchased that was out of warranty and they offered me a new watch at a discounted price.

As far as the product itself goes, I do have a few complaints, but this is rating the company and not the product.

4 April 2025
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Reply from TickTalk

Hi Alexandros, we're glad we could offer a resolution and that you felt supported by our team!

If you ever have product-related suggestions or feedback, we’re all ears and would love to hear more. Please reach us directly at marketing@myticktalk.com

Rated 5 out of 5 stars

Great Customer Service

I’ve been a long time customer of TickTalk and my son’s old watch was broken and no longer wearable. The customer service rep offered me a discount on a new watch (TickTalk 5) but at the time, even with the discount it would out of our budget. Months later, I was able to offered it and they still honored the discounted price. Ordered placed and shipped out the same day.

4 April 2025
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Reply from TickTalk

Thank you for sharing your experience with our support team!

Rated 5 out of 5 stars

Speaking with customer care about my…

Speaking with customer care about my sons watch damage was so easy and seamless. Love the support.

4 April 2025
Unprompted review
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Reply from TickTalk

Hi Mayme, we're thrilled our support team was so helpful during your call! Thank you for your review.

Rated 5 out of 5 stars

Easy Navigation, Good Recommended Products

The product I wanted was easy to find, and when I selected it, the website recommended the base+screen protector combo that I was also going to buy.

Overall, I had everything selected and purchased within barely a minute

3 April 2025
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Reply from TickTalk

Thank you for your feedback Nicholas!

Rated 5 out of 5 stars

Best kid and parent friendly watch

Best kid and parent friendly watch, with lots of important features like video calling, and gps tracking. One of the most important feature is SOS and listening in to surroundings when kid isn't able to talk. Definitely would recommend.

11 January 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Adi, we're happy to to hear TickTalk 5's remote answer feature brings you added peace of mind in those moments when your child may not be able to communicate directly.

Thank you for being a part of the TickTalk family!

Rated 5 out of 5 stars

It’s lightweight and convenient, and it greatly enhances the safety of kids

Recently, I bought a TickTalk kids' smartwatch for my daughter, and she absolutely loves it! It's a real surprise how much she enjoys it. This smartwatch is not only lightweight, but it also offers a variety of functions and comes in a beautiful color, making my daughter excited to wear it every day.

First off, the design of the TickTalk smartwatch is perfect for kids. It's lightweight and comfortable to wear, so my daughter doesn't feel burdened by it at all. What's even better is that it comes in several fun and vibrant colors. My daughter chose the purple one, and she loves it! The color is not only cute but stylish, and she proudly wears it every day, even showing it off to her friends.

Apart from the attractive look, the smartwatch's features are incredibly useful. It allows my daughter to stay in touch with us, keeping us connected no matter where she is. She can even take photos, which is great for capturing fun moments while she's out. Whether she’s at school or hanging out with friends, this smartwatch lets me stay informed and keeps us connected, which gives me peace of mind.

What I love most is how it enhances my daughter’s safety. Whether it's making calls or sending messages, everything is encrypted and protected, which keeps her from getting contacted by strangers and ensures her privacy and security. This gives me a lot of reassurance, especially when she’s out playing or spending time with friends. I can always check in on her, ensuring she’s safe and sound.

Overall, the TickTalk kids' smartwatch not only looks great but is packed with useful features, and it significantly improves safety for kids when they’re out and about. As a parent, it's definitely an ideal choice. My daughter loves wearing it, and I feel confident knowing it keeps her safe and connected. If you're looking for a device that allows your child to stay in touch with you, TickTalk is definitely worth considering!

3 November 2024
Unprompted review
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Reply from TickTalk

Hi Mia, thank you so much for your thoughtful and detailed review! We're absolutely thrilled to hear how much your daughter is enjoying her TickTalk smartwatch!

We’re so glad the features are giving your family peace of mind, from staying connected through calls and messages to keeping her safe with our privacy and security protections.

Thank you for being part of the TickTalk family, we’re so happy to have you with us!

Rated 4 out of 5 stars

Great product

Great product. Prompt service, easy to install myself. I just hope the band lasts longer than 6 - 7 months this time.

28 March 2025
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Reply from TickTalk

Hi Heather, thank you for your review! We hope you love your TickTalk 5!

Rated 5 out of 5 stars

The response time is incredible

The response time is incredible—24 to 48 hours max. Every message is focused on solving the problem. And on top of that, they’re polite about it

31 March 2025
Unprompted review
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Reply from TickTalk

Hi Raul, we're happy to hear our support team has been so helpful! Thank you for your feedback!

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