TickTalk Reviews 

1,937
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Parents love being able to easily stay in touch with their children throughout the day, deeply appreciating the helpful parental controls and secure communication features. People frequently praise the incredibly supportive customer service team for resolving technical issues quickly and replacing damaged parts without any fuss. However, some customers also noted that the wristbands tend to tear easily or break over time, requiring frequent replacements and limited design options. A few reviewers additionally mentioned that the devices sometimes experience poor battery life or frustrating trouble charging properly during daily use.

What people talk about most

Product

Consumers find product performance to be ambiguous, as experiences vary significantly between families. While... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many customers praising the fast companion... See more

Customer service

Customers had positive experiences with customer service, frequently sharing appreciation for prompt,... See more

Service

People report ambiguous experiences with service, as some reviewers express great satisfaction with swift... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the great features, long-lasting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my first time buying a phone watch, and the setup is a bit more complicated than I expected. I haven’t watched all of the videos , so hopefully they will clear up some confusion about why we... See more

Rated 4 out of 5 stars

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more

Company replied

Rated 4 out of 5 stars

It took awhile to figure out the problem but it’s finally been solved. I wish we had backed up my son’s device before it broke. He lost all of his contacts. I’m satisfied that it’s working again


Company details

  1. Electronics Company

Written by the company

The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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Replied to 70% of negative reviews

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4.1

All reviews

(1,937)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

This watch has been great for my…

This watch has been great for my daughter. It has greatly reduced my anxiety with her catching the bus as I can communicate with her, see her location, video chat, call, and more. Also customer service has been great, you can call or send an email and I have always gotten a response within 24 hours.

31 March 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Randy, thank you for sharing your feedback! We're happy to hear you've loving TickTalk 5 for your daughter!

Rated 1 out of 5 stars

I just spent a lot to get a new…

I just spent a lot to get a new wristband for my kids watch. It did not come with a screw drivers. I don’t have the ability to change it without these.

24 March 2025
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Reply from TickTalk

Hi Leanna, when you purchase a wristband, we send an email with everything you’ll need if you choose to replace it yourself. One of the screwdrivers is included in your original packaging, while the second one is not.

If you prefer, our team can replace the wristband for you—just email support@myticktalk.com for more details. We’re happy to help!

Rated 5 out of 5 stars

Love this watch for my 2 boys!

Love this watch for my 2 boys!! They are 11 and 9 and I refuse to get them a phone but being able to communicate with them and track them when they are not with me is a must. This watch has done everything I hoped for! I also LOVE the school setting feature that locks the watch during school hours but they can emergency call me if needed. These were worth every penny!

15 February 2025
Unprompted review
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Reply from TickTalk

Hi Misty, thank you for your kind review! We love that you're taking full advantage of features like GPS tracking and School Mode—designed exactly for moments like these.

We’re so glad it’s been worth it for your family, thank you for being a part of the TickTalk community!

Rated 5 out of 5 stars

Fantastic Product

We recently upgraded our TT4 to a TT5. The TT5 has much improved sound quality and it seems to be much more durable. We've had TT watches for several years and absolutely love them! In our opinion, our kids are not yet old enough for a phone so the TT watches are perfect because they allow us to stay connected to them when they're roaming the neighborhood at friends' houses. Best of all, the monthly cost is very affordable. I would highly recommend these watches, customer service is also stellar!!!

14 March 2025
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Reply from TickTalk

Hi Christopher, thank you for sharing your experience! We're thrilled to hear you're loving the upgrade to TickTalk 5 and that the improved sound quality and durability have made a difference for your family.

It's wonderful to know that our watches continue to be the perfect solution for staying connected with your kids—especially when they're out and about exploring! Thank you for being apart of the TickTalk family!

Rated 5 out of 5 stars

We researched many smart watches for…

We researched many smart watches for our child and came upon the tic talk 5. We love it's functionality, wifi call ability, GPS , remote answer , parent controls and emergency call signals. It allows us some relief of worrying when he is at school or playing with his friends. He loves it as well.

27 March 2025
Unprompted review
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Reply from TickTalk

Hi there! We're thrilled TickTalk 5 was the right choice for your family. Thank you for your feedback!

Rated 3 out of 5 stars

Issues w/ Checkout

I had some issues w/ checkout and was going back and forth with the chat line. That was frustrating. The agent wasn't seeing the same things on her screen that I was seeing no mine. I ended up forwarding my husband the order so it could be completed.

25 March 2025
TickTalk logo

Reply from TickTalk

Hi there! We're sorry to hear you experienced issues during checkout. Our support team has reached out directly to learn more details. Thank you for sharing your feedback!

Rated 4 out of 5 stars

After setting up the watch

After setting up the watch, my 9 year old has been able use the phone easily. Most of the time the location where my child is has been accurate. I love that it has i heart family radio. My 9 year old connects her blue tooth headphones an listens to music sometimes on her way home from school.

The down side, you have to have the app in order to send and receive text. My child is unable to text her grandmother because her grandmother has to have the app. on her phone.

Another downside my child has not had the watch for a year yet and I just had to order a new watch band due it being ripped at certain parts. Also where the sim card goes the cover for the sim card broke off an is currently held together by a piece of tape.

overall the watch works decent enough for my 9 year old.

26 March 2025
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Reply from TickTalk

Hi Aisha, thank you for sharing your experience with TickTalk 5! We’re so happy to hear your 9-year-old is loving her smartwatch. Please note, we're actively working on expanding texting capabilities beyond the app—stay tuned!

In the meantime, please reach out to our support team regarding the issue with your SIM card lid—they’ll be happy to help!

Rated 5 out of 5 stars

We bought a Ticktalk 5 for our 5 year…

We bought a Ticktalk 5 for our 5 year old daughter and 8 year old son. We chose this watch because it didn’t have games to distract them but still had fun features like music and step counting. They both love the watch and can send everyone in family including each other messages, cards (animated pictures), and they have a daily step count competition. We got the additional charger stand which I think was worth the extra cost because it makes charging the watch super easy for them. My 5 year old is able to put on and take off the watch by herself. They are both great about putting it on each morning and putting it on the charger each night. We like that the watch can be placed on silence or disabled while at school. It is so helpful when go out places because if I don’t know where one of my kids are I can just call. Definitely would recommend this watch to others. Also had to call customer service today because my daughter’s music wasn’t working and I spoke to an actual human who knew exactly how to fix the problem and prevent it from happening again.

25 December 2024
Unprompted review
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Reply from TickTalk

Hi Alexis, thank you so much for sharing your experience! We're thrilled to hear that both your 5 and 8-year-old are loving their TickTalk 5 watches—and even have step count competitions!

We're happy to hear our support team was helpful during your call. Don’t hesitate to reach out if you ever need anything else—we’re always here to help!

Rated 4 out of 5 stars

Excellent customer service

Unfortunately this was a purchase to replace a defect in our original watch. However, customer service (Dave) was excellent and the process was smooth.

24 March 2025
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Reply from TickTalk

Hi Kendra, thank you for your feedback! While we’re sorry to hear your original watch had an issue, we’re so glad Dave was able to make the replacement process smooth for you.

Rated 5 out of 5 stars

Ticktalk5 the best tracking device

Got the Ticktalk5 for our son and we love that it has accurate GPS tracking which we need for our non-verbal son that elopes. The battery lasts long (2-3 days) and doesn't need to be charged all the time. Comes in handy during the winter months to accurately track school bus arrival. It's waterproof so he can also use it while swimming.

21 March 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Tim, we're so glad to hear TickTalk 5 has been a helpful tool for your family, especially with GPS tracking and battery life!

We did want to kindly clarify that while TickTalk 5 is water-resistant, it is not fully waterproof and isn’t recommended for swimming or full submersion. It's designed to handle splashes but prolonged water exposure can impact performance over time.

Thank you again for your support, we’re so happy to have you as part of the TickTalk Family!

Rated 5 out of 5 stars

The company is very responsive and…

The company is very responsive and helpful. Other than our son's watchband breaking in less than 3 months, we're happy with the watch purchase.

20 March 2025
TickTalk logo

Reply from TickTalk

Hi Ericka, we're happy to hear our team has been helpful! Thank you for your feedback.

Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation for the exceptional support provided by TickTalk. As someone in the technology field, I conducted extensive research on children's watches and had numerous inquiries, all of which were addressed promptly and thoroughly by the support team. Recently, I reached out regarding an issue with my son's watch, which has been in use for about a year and a half, as the strap had become detached. While I was informed that the warranty had expired, I was pleased to learn about the option to upgrade to a newer model at a discounted price. We decided to take advantage of this offer because we are very satisfied with the functionality of the watch. I have also recommended TickTalk to several friends, all of whom are now happy owners of the watch. Once again, I extend my gratitude to the TickTalk support team for their outstanding service. Please continue the excellent work.

18 March 2025
TickTalk logo

Reply from TickTalk

Hi Matthew, thanks so much for your thoughtful review! We're glad our support team was able to assist you and provide an upgrade option that worked for you.

A huge thank you for recommending TickTalk to your friends—we love knowing that more families are staying connected and safe with our smartwatches!

Rated 5 out of 5 stars

Fantastic Watch for Ten-year-old

This has been a fantastic watch for our 10-year-old son. It allows us and him to communicate and coordinate much better than before. Instead of yelling through the neighborhood when it’s time to come in, we can call or text.

One of the big things that sets the TickTalk apart is the camera. He can video chat with friends and family as well as take pictures, which he loves.

The customer support is also very responsive.

28 February 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Steve, we’re so happy to hear that TickTalk 5 is helping you stay connected more easily than ever! Our camera feature is definitely a standout, and we hope you’re loving it!

Rated 5 out of 5 stars

Amazing customer service!

It has been a very long time since I have received exceptional customer service like I did today from TickTalk. My grandson loves the watch!!

18 March 2025
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Reply from TickTalk

Hi Tammy, we’re so glad to hear you had a great experience with our customer service! It’s wonderful to know they were so helpful during your call!

Rated 5 out of 5 stars

I am very excited to receive the watch

I am very excited to receive the watch. I did a lot of research on different watches like this one and the tick talk was by far the best with all of the features it offers and the monthly price. Very excited to try it out for my daughter.

14 March 2025
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Reply from TickTalk

Thank you for your review! We hope your daughter will love her new TickTalk 5!

Rated 5 out of 5 stars

Amazing watch

Amazing watch! Impress to have waterproof, heart rate, temperature, other sensors and dual cameras in the next releases )

13 March 2025
TickTalk logo

Reply from TickTalk

Thank you for your feedback John, we'll be sure to share this with our team!

Rated 5 out of 5 stars

Great watch with accuracy and excellent CS

I have a great experience so far with this watch. The accuracy location works great and you have a person you can speak (Not a robot) in the CS department in case you have any issues. It’s a little expensive, but it’s worth the extra you pay for a watch/tracking device that just works.

7 March 2025
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Reply from TickTalk

Hi Yoriesly, we're thrilled you're enjoying TickTalk 5's features! Thank you for your feedback!

Rated 5 out of 5 stars

Fast response

Fast response, great communication!

6 March 2025
TickTalk logo

Reply from TickTalk

Thank you for the feedback! It's great to know the team is on top of things!

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