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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with Naked Wines for several years now. Whilst I'm not sure I could be called a wine expert, in all those years I've never had a bottle that I couldn't drink. I do have friends who claim... See more
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We've purchasing wine through Naked for some time now. We have a few favourites such as Sam Plunkett and Jen Pettifer, both consistently good and proving that a quality wine doesn't have to cost a... See more
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The wines that are available through Naked Wines are full of adventure, unknown sensations and joyful flavours. This is what keeps me going back several times a year to get those wines that have stimu... See more
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Company details
Information provided by various external sources
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Contact info
18 Sydney Road, 2095, manly, Australia
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
3.9
Great
6k reviews
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Lousy delivery service; lousy communication process
No direct means of communication with a customer service staff member...only a Chat Bot ( which was useless ). The earliest timeframe that Naked wines would respond to a chat bot query - 72 hours. Would I use this wine delivery service again...NEVER!! Better of going to Dan Murphy's direct.
10 January 2026
Unprompted review
Reply from Naked Wines Australia
Hi Peter, thank you for taking the time to share your feedback.
We are really pleased we were able to step in and assist you directly. We do appreciate you calling out the difficulty you experienced trying to reach our team initially on the weekend. That’s certainly not the experience we want for our customers, and your comments have been shared for review.
While we are sorry for the frustration this caused, we do hope the support you received once we connected helped resolve things for you.
Thank you again for raising this with us and allowing us to rectify.
Stay away, stay away, stay away
This company's business practices are dodgy as h*ll. Signs you up for an 'angel account' without asking for your permission. Then deducts a monthly amount from your credit card. Tried to get a refund - they refused. Try to delete your account? Impossible on their website, had to call in. Stay away.
Besides, the wine is rather mediocre, you will get a better deal for the same quality of wine at BWS.
8 January 2026
Unprompted review
Reply from Naked Wines Australia
Hi there, thank you for taking the time to share your experience. I’m genuinely sorry to hear that it’s left you feeling frustrated.
We would like to clarify that our Angel membership cases are an opt-in program, and any monthly contribution is only applied after a customer actively signs up.
We also disappointed to hear that you found it difficult to manage your account and request a refund, that’s certainly not the experience we want for anyone. We do take this feedback seriously, and it helps us identify where our processes need to be clearer and easier.
While our wines are made by independent winemakers and may not suit every palate, we are sorry they weren’t to your taste.
If you’re open to it, I’d really appreciate the chance to look into your account properly and see what we can do to resolve things for you. You’re welcome to reply to this email or call us directly on 1300 898 677, and we’ll be happy to help.
Fast
Im looking forward in trying it my friends will be helping so we all look forward to it thanks for the supper fast check out..... Noel Tye...
4 January 2026
Unprompted review
Reply from Naked Wines Australia
Hi Noel, thanks so much for the lovely feedback! We’re thrilled to hear you’ve got friends lined up to help with the tasting, that’s the best way to do it 🍷
Hope you all enjoy the wines, and we’d love to hear what you think once you’ve tried them!
Deceitful unethical company
After seeing how many people are being deceived by this hidden monthly fee program they have no idea they subscribed to, I will definitely be contacting consumer affairs. It’s a disgusting strategy and needs to be reported. What a deceitful and un ethical company this is.
10 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi there, we’re really sorry for the frustration this has caused. It looks like a membership option was selected at checkout, which gives access to member-only pricing and adds a monthly contribution to the account. This is always optional and can be cancelled at any time, and any unused balance remains yours.
That said, we completely understand how upsetting it feels if this wasn’t clear, and that’s not the experience we want anyone to have. If you’d like, please send us a private message with your details and we’ll happily look into your account and help sort this out for you. Alternatively, please contact our team on 1300 898677 (Monday to Friday 9am - 5pm) or on chat@nakedwines.com.au
You are debiting my debit card $40 each…
You are debiting my debit card $40 each month over the last several months. I did not make an order nor agreed to this monthly debit. Again, the second time, I ask you cease debiting my card and refund me the lots of $40 taken .
23 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Trevor, thank you for your review! We apologise for any misunderstanding as it does sound like you may have registered as one of our Angels. If the Angel membership is not something you are wanting to continue with you are more than welcome to cancel at any time with a full refund of your account balance.
We send ongoing emails about the subscription, receipts of all orders that have been placed and occasionally call our new customers. Plus we include an onboarding booklet in the first order. If you didn't receive any of these I would appreciate you sending us an email to chat@nakedwines.com.au, so we can investigate and rectify, as we don't want this to be an ongoing issue for our customers.
If you need help with cancelling your membership please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help! Cheers!
I placed my Christmas order on 14…
I placed my Christmas order on 14 December for three boxes of wine, due to arrive on 19 December. Two boxes arrived early on the 17th, but the third was returned, which immediately caused concern — especially as the exact same thing happened last year before my husband’s 50th birthday.
To make matters worse, I received an email today saying the third box had been delivered, but it definitely had not. I stayed home all day waiting for it.
I contacted Naked Wines customer service and spoke with Lawrence, who was extremely sympathetic, professional, and helpful. I can’t fault him at all.
However, this is now the second time this has happened right before an important event, and it’s clear that logistics is not Naked Wines’ strong point. For a subscription service, reliability is essential, and unfortunately this experience has left me seriously considering cancelling my membership.
23 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi there, thank you for taking the time to share this, we are truly sorry for the frustration and disappointment this caused, especially so close to an important celebration.
You’re absolutely right to expect reliability, and we understand how upsetting it is when a delivery doesn’t arrive as promised.
While we really glad to hear Lawrence was able to support you well, that doesn’t take away from the fact that we let you down on the delivery side, and for that we sincerely apologise.
We can confirm the third parcel was scanned as damaged and returned back to us which is why you received a delivered scan. We are sorry you stayed home.
The reorder of the third case is on the way to you and we will keep you updated.
We thank you for your ongoing support and hope you will consider allowing us to get back on track.
We’d really like the chance to look into what’s gone wrong with this order and make things right for you. If you’re happy to get in touch with us directly, we can investigate the delivery issue and discuss next steps.
Thank you again for your honesty and for being part of Naked Wines — we truly appreciate it, and we hope we can restore your confidence.
Delivered to the wrong address
Delivered to the wrong address, disappointed not a variety , just many bottles of the same wine .
23 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Tess, thank you for your feedback. We’re really sorry to hear about your experience and would like to look into this further. If we are not looking into this already, could you please contact us directly at 1300 898677 so we can help resolve the issue?
We really appreciate you taking the time to share your thoughts and hope we can make things right.
Purposefully Hidden Angel Automatic…
Purposefully Hidden Angel Automatic Monthly Subscription
Wines taste awful, not worth the marketed prices (retail price is a lie since you can't get those wines anywhere else so the actual retail price is what you pay for it).
They purposefully sign you up for the angel account but not properly show anywhere whether or not you have signed up. I checked my subscriptions like three times and did not find anything. It turns out angels program was a separate account with one very hard to find point of entry.
22 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi there, thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations.
Regarding the wines, we aim to offer unique wines directly from our independent winemakers, and we understand that taste and perceived value can be very personal.
About the Angel account, we appreciate you flagging the confusion, we want our members to clearly understand their membership and access. Please contact us directly on 1300 898677 so we can review your account and help clarify everything for you.
We’re committed to improving both our wines and your experience, and we hope we can make this right.
Great wine diversity and quality
Great wine diversity and quality. Even have ciders and nonalcoholic wine to choose from. I love that I can cater for all tastes to my gatherings. Nice to know I’m supporting independent wineries.
22 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Deb, thank you so much for taking the time to share this. It truly means a lot. We’re absolutely thrilled you had such a great experience, and your kind words have been passed on to the team. Feedback like this really makes our day and reminds us why we love what we do. Thanks again for your support, and we hope you enjoy every bottle 🍷 Merry Christmas
I tried out the Naked Wine website…
I tried out the Naked Wine website because I received 4 x $100 Gift Vouchers. I cannot use the Gift Vouchers on the same order. Nor can I navigate through the Cart to make updates. If I cannot order, I wont be buying their wine.
18 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Steve, thanks for your review. We are sorry to read that you’re unhappy with our terms and conditions of our vouchers.
The vouchers are an introductory offer of $100.00 of a case of 12 wines. They are limited to one only and are distributed by our partnering companies to hand out for us.
If you consider trying our wines and using one, please do not hesitate to reach out on 1300 898677 (Monday to Friday 9am - 5pm).
disgraceful unauthorised monthly deductions
If you buy their wine they automatically sign you up for a membership where they take money from your credit card every month and turn it into purchase credit. They make it very painful to try and get your money back. The wine isn't that great either.
18 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Matt, there's no obligation to become an Angel member with us, but it's the ideal way to make recurring purchases.
As an Angel, you'll receive discounted wines and free monthly bottles when buying 12 or more bottles.
The $40.00 contribution isn't a membership fee. Instead, it's added to your Naked Wines balance, which is used towards your next wine purchase before charging your account.
We offer various benefits and access to exclusive wines at reduced prices through our membership program, but we understand if it's not for you.
You can still buy wines casually without joining our membership.
Our team is ready to help you with your wine purchases. Contact us at 1300 898 677 (9am-5pm Monday to Friday) or by email at chat@nakedwines.com.au.
Every delivery has been a delectable…
Every delivery has been a delectable delight.
Today Amber helped me select a custom collection of wines based on my previous preferences. She was kind, enthusiastic and professional in her approach. Naked wines didn’t have to phone to help me, but they did, they could have let me credit go without me being aware instead, Amber took her time, and was excited to hear what I enjoyed. She put together a delivery she knew I would appreciate, especially with Christmas coming!
Thank you Naked Wines, thank you Amber! Merry Christmas.
17 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Kristen, Thank you so much for taking the time to share such a lovely review, it truly means a lot to us.
We’re delighted to hear that every delivery has been a delectable delight and that Amber was able to help curate a collection so perfectly matched to your tastes. She genuinely loves getting to know what our customers enjoy, and your kind words will absolutely make her day.
We’re also really glad we could help make sure your credit was put to good use, especially with Christmas just around the corner. That personal connection is exactly what Naked Wines is all about.
Thank you again for your support, and we hope you enjoy every bottle.
Merry Christmas to you too! 🎄🍷
Concept good, implementation too often bad
The concept - connecting end customers with producers more or less directly -- is a great one and the reputation system is rather helpful but ... fast and reliable delivery is too often not their forte. They also do not seem to understand what delivery means. Confidential to the Naked Wines folks: Delivery is not having to pick up your box with 15 bottles at the nearest depot, or post office. Look it up.
This post is based on years of experience, and another bad one yesterday.
Update: This is 16 December 4 pm. The box was supposed to reach me 3 December. Numerous communications with "customer happiness" reps later, I am still waiting and have not been given the update this morning that I was promised yesterday. Best to stay away from this pathetic bunch.
Another update on 18 December 5 am. I was informed yesterday arvo that, since Aramax can't locate the box, the good folks at Naked packed a new box which is now scheduled to arrive 22 December. Hope springs eternal, I guess.
9 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Andreas, Thanks so much for the feedback, we really appreciate you sharing your experience.
That’s not the experience we want for you.
If you’re open to it, could you please get in touch with us directly? We’d love to look into what went wrong with this delivery and see what we can do to fix it moving forward.
I received $100 voucher for wine
I received $100 voucher for wine, though it’s a trick and makes you spend money to be able to use the voucher, do not recommend, should be honest and say $100 voucher when you spend “so much” hate scams like this!.
8 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Chris, Thanks for calling this out, we are really sorry it came across that way.
The $100 vouchers are genuine, but they do come with conditions, including a minimum spend for first-time customers.
We never want anyone to feel misled, so I appreciate you sharing your experience. If you’d like, to get in touch with our friendly team on 1300 898677, we can happily take a look at your voucher and see what we can do to help.
Claimed a voucher years ago
Claimed a voucher years ago, but never received my order due to appalling 'delivery' from Aramex. Received a voucher after purchasing some shoes... can't redeem as I've already claimed the same voucher. Won't waste my time redeeming any vouchers, or ordering from Naked Wines again as I know I'll never receive my order
7 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Craig, thanks for taking the time to share this, we are really sorry you had such a poor experience.
Missing an order because of a failed delivery is incredibly frustrating, and we completely understand why you’d feel hesitant to try again. The vouchers are single-use, so if one was claimed years ago it can’t be redeemed again, which is why the second one didn’t work, but that doesn’t help if your original order never arrived.
If you’re open to it, please give us a call at your convenience on 1300 898677 and we can make this right. We don’t want anyone left out of pocket or feeling let down.
Reply from Naked Wines Australia
Hi Glen,
Thanks for sharing your experience about our vouchers, we are really sorry it felt deceiving.
The wine vouchers included in Global Shop Direct orders are genuine, but they do have a few eligibility conditions (like being a first-time customer), which can be frustrating if you only find that out after trying to redeem it.
If you would like us to look into this for you, please do not hesitate to reach out on 1300 898677 (Monday to Friday 9am - 5pm)
If you’d like, I’m happy to take a look and see what we can do to help from our side — just send us a message and we’ll sort it out for you.
Wine left in the sun
My wine was delivered on a different day than I was told it was coming, so the courier left the box in the sun for hours whule I was at work. Also I ordered a box of 1 dozen mixed whites but got 11 whites and 1 red. dont think Ill be ordering again.
5 December 2025
Unprompted review
Reply from Naked Wines Australia
Hi Sharon, we are really sorry to hear about this, that’s definitely not the experience we want for you.
Delivery dates are target dates rather than guaranteed, but your order still shouldn’t have been left out in the sun for hours. And getting 11 whites and 1 red instead of the full dozen you ordered is absolutely not okay. I completely understand your frustration.
If you’re able to message us directly on chat@nakedwines.com.au or on 1300 898677 (Monday to Friday 9am - 5pm)we will be able to get this sorted. We’d really appreciate the chance to make this right.
Great concept, wine, & service
Great concept, great wines, great service.
30 November 2025
Unprompted review
Reply from Naked Wines Australia
Thanks so much for your lovely feedback and support.
I had a problem with a delayed…delivery
I had a problem with a delayed delivery, and also a cancelled delivery. Lawrence at the Help centre sorted both problems out very efficiently. Thank you.
21 November 2025
Unprompted review
Reply from Naked Wines Australia
Hi John, thanks so much for letting us know! We are really glad to hear Lawrence was able to sort out both the delayed and cancelled delivery quickly for you. We will make sure your feedback is passed on to him.
If there’s ever anything else we can help with, just let us know.
Hidden Fees and Poor Support
Naked Wines Australia signed me up for their service without my clear consent and began charging my account unexpectedly. When I noticed the charges and asked for a refund, I was sent in circles by customer support—always getting the same scripted replies but never any real help. Despite multiple requests, I have not received a refund and feel completely ignored. The lack of transparency, accountability, and respect for customer consent is unacceptable. I can’t recommend this company due to their shady practices and unhelpful support.
21 November 2025
Unprompted review
Reply from Naked Wines Australia
Hi Lorenzo, thank you for your review! We apologise for any misunderstanding as it does sound like you may have registered as one of our Angels. If the Angel membership is not something you are wanting to continue with you are more than welcome to cancel at any time with a full refund of your account balance.
We send ongoing emails about the subscription, receipts of all orders that have been placed and occasionally call our new customers. Plus we include an onboarding booklet in the first order. If you didn't receive any of these I would appreciate you sending us an email to chat@nakedwines.com.au, so we can investigate and rectify, as we don't want this to be an ongoing issue for our customers.
If this is still not resolved or you need help with cancelling your membership please feel free to contact our friendly customer happiness team on 1300 898 677 or via email at chat@nakedwines.com.au as we’re happy to help! Cheers!
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