Naken Interiors Reviews 

366
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with orders, frequently experiencing long delays, cancellations without clear explanations, or items simply not arriving. The refund process for unfulfilled orders was often protracted and difficult, with many waiting months or never receiving their money back. Communication was consistently poor, marked by a lack of email responses and general unhelpfulness. However, some customers noted positive aspects. A few people were satisfied with product quality, describing items as perfect and not 'junk'. Some reviewers also experienced good delivery communication and found the team helpful, with orders arriving within estimated windows or quickly.

What people talk about most

Order

Customers had negative experiences with order, with many reporting that items ordered in November or October... See more

Refund

Users describe negative interactions with refund processes, with many reporting significant delays and... See more

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers express... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Response time

Clients share negative opinions on response time, with many reporting a lack of replies to emails, some... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Made an order, expensive item, knew it would be 8 weeks but after 4 months asked for money back and that is a long old process. They seem to drag it out as long as possible (presumably they are just h... See more

Company replied

Rated 1 out of 5 stars

As per other reviews. Ordered in November. Told in December item was discontinued. Have been asking for refund ever since but haven't received it despite being told it was being processed back in D... See more

Rated 1 out of 5 stars

Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... See more

Rated 1 out of 5 stars

I ordered a table in March, I got told several different dates it would arrive,it never did. I'm now feeling like this company has scammed me out of £500 . I asked for a refund in September, it's now... See more

Company replied


Company details

  1. Decoration and Interior Design Store
  2. Interior designer

Written by the company

Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors


Contact info

2.2

Poor

TrustScore 2 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(366)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb retailer.

Recently bought 2 small Etna lamp bases from Naken, at almost half the price wanted by DFS. The website was clear and easy to navigate, purchase was a doddle, and they arrived ahead of the promised schedule, well packed and therefore undamaged.
Everyone loves these lamps and asks where we bought them!
Would thoroughly recommend this company

24 January 2022
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We are pleased to hear that you were happy with the high standard of service that was provided. Thank you for leaving this amazing review, we look forward to you using us again 👏🏼

Rated 5 out of 5 stars

Excellent customer service, very impressed!!

I ordered a beautiful pendant light which arrived on the scheduled time slot. I checked everything for any discrepancies and found one of the 5 shades has some light buff marks on it. I emailed Naken, received an email the following day apologising and to inform me they had sent my email and pic to the company. I received an email the day after that to inform me the company was sending a replacement free of charge on the next courier. Excellent customer service from Poppy. Top marks for a quick a hassle free response!! Won’t hesitate using again👌🏻

20 January 2022
Unprompted review
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Reply from Naken Interiors

Thank you so much for taking the time to leave such a lovely review! We're pleased to hear that you were happy with the customer service provided and that the issue was resolved promptly 👌🏼

Rated 5 out of 5 stars

Much more than expected

Much more than expected! We got free additional fillers for our bean bags. Can't recommend Naken highly enough.

17 January 2022
Unprompted review
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Reply from Naken Interiors

Thank you so much for your lovely review! It's very much appreciated 🤩

Rated 1 out of 5 stars

AWFUL EXPERIENCE

AWFUL EXPERIENCE! My daughter bought a Selleti monkey chandelier for over £1000 and stored it for 3 months as her renovation met some delays due to covid, brexit and customs delays. When it was finally time to hang the lamp, we opened the box (note that there is absolutely no damage to the box) The top monkey and parts were all good. Then we opened the next big styrofoam to the main body of the chandelier and there was a cut hand of the monkey laying. We did not want to touch it so my daughter contacted them and they say it is past the 14 days since it was delivered and they can’t do anything. Just like that!!! So they send faulty items and take no responsibility and we have to just throw £1000+ away? I would not buy a single thing from them ever again! BUYER BEWARE!

13 January 2022
Unprompted review
Rated 5 out of 5 stars

One of the best for delivery and…

One of the best for delivery and packaging of the item we purchased.
Excellant.
Our regards to your team.

The light fitting looks brilliant, we will be hopefully looking to replace a few more luminors to other rooms and look forward to using Naken again.

Michael & Kathryn

16 December 2021
Unprompted review
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Reply from Naken Interiors

Thank you for this wonderful and honest review! We really do appreciate your feedback!

Rated 5 out of 5 stars

Table perfect

Table perfect, service perfect!

23 November 2021
Unprompted review
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Reply from Naken Interiors

Thank you so much for taking the time to leave us such a wonderful review. We really appreciate your feedback. 🙏

Rated 5 out of 5 stars

Great variety of rugs all shapes all sizes

I was looking for a large rug for a long tome and finally found it on the Naken website it was delivered quickly and was beyond my expectations would definitely recommend

23 November 2021
Unprompted review
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Reply from Naken Interiors

We really appreciate your kind words, thank you for leaving us this lovely review.🙏

Rated 5 out of 5 stars

Naken Interiors delivery

My small table was delivered from Naken quickly and efficiently. It was packed very well and it now takes pride of place in my small bedroom. It is a very stylish small table and just what I was looking for to purchase to suit my room and needs

23 November 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for taking the time to leave us an excellent review. We really appreciate your feedback!

Rated 5 out of 5 stars

The price is very competitive at Naken…

The price is very competitive at Naken interiors. I really like using it to find great deals

23 November 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for your wonderful feedback! We really appreciate it!

Rated 5 out of 5 stars

Excellent service and quality product

Excellent service and quality product. Very pleased with my first ever purchase from this Company.

21 November 2021
Unprompted review
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Reply from Naken Interiors

Thank you very much for this fantastic review. We really appreciate your feedback!

Rated 1 out of 5 stars

Awful company

Awful company. They have no idea what the law is regarding consumer protection. Consumer rights act 2015 protects all consumers and it is from the party you bought. They tried every trick in the book to tell me they are not responsible. Unfortunately for them the law is on the consumer's side and I will be making a claim through the courts.

WE ARE NOW TAKING NAKEN TO COURT...

UPDATE: WE WON THE CASE AND NAKEN WAS ORDERED TO PAY!

Naken tried to claim their T&C mean they do not need to comply with UK consumer law. Obviously this is wrong.

19 October 2021
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Fast delivery, resolved an issue with payment efficiently with great communication. I’m in love with the item, it was a good price too, packaged really well and in recycled boxes which is also great.

16 October 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for your kind words. We really do appreciate the positive feedback!

Rated 5 out of 5 stars

I was extremely happy with the service…

I was extremely happy with the service from Naken. I only wanted a sample of wallpaper, but it arrived within two days. I had tried twice with another well known wallpaper distributor for over four months and nothing ever arrived.

4 October 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for your positive feedback. We really appreciate your kind and honest words.👍

Rated 5 out of 5 stars

Great products and the best prices

Great products and the best prices, delivered on time and all with easy to recycle green packaging. What more is there to like?!

4 October 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We really appreciate your kind words, thank you for leaving us this lovely review.🙏

Rated 5 out of 5 stars

Reliable with quick response

1 October 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We really do appreciate your positive feedback. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The product is fantastic

The product is fantastic, totally love it!

23 September 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We really appreciate your kind and caring words, thank you for leaving us this lovely review

Rated 5 out of 5 stars

Service

Service
Naken advised that the item would be out of stock for 2 months but i placed the order for a future delivery anyway. The item was delivered some time later and was perfect. Naken are as good as their word

23 September 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you so much for the brilliant review, we really appreciate you taking the time to give us your positive feedback. 👍

Rated 5 out of 5 stars

Great range - fast delivery

Vast product range - bought numerous kitchen items at slightly lower prices than elsewhere - responsive customer services when stock delays encountered - recommend.

21 August 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for taking the time to leave us a kind and honest review. We highly appreciate it!

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