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Nano Fibre UK Reviews 

1,946
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, who are frequently praised for their polite and helpful demeanor. Engineers are often noted for their efficiency, ensuring installations are completed quickly and tidily, while also providing clear explanations of the process. Many people appreciate the informative approach and excellent communication, contributing to a smooth user experience from initial contact to completion. The overall customer service is described as outstanding, with prompt responses and punctual arrivals, making the entire process straightforward and satisfying.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction with the efficiency... See more

User experience

Consumers find the user experience to be positive, highlighting the easy, quick, and smooth installation... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being friendly,... See more

Response time

Customers had positive experiences with response time, often highlighting the politeness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Nano Fibre do a Youfibre install for us. Great experience, tidy job inside and out, friendly and accommodating engineer, we requested no boxes on the outside so we could externally insula... See more

Rated 5 out of 5 stars

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from t... See more

Rated 5 out of 5 stars

The two lads who came were really polite and respectful and it was late but they made sure everything was set up before leaving. Stevie G was very friendly and helpful answering all our queries and th... See more

Rated 5 out of 5 stars

Tom R was amazing. He installed our fibre yesterday, knew what he was doing and got everything set up and running in not time. When through a fault of ours the cable got damaged, he took his time to... See more

Company details

  1. Telecommunications Contractor

Written by the company

At Nano Fibre UK, we are passionate about connecting lives and empowering communities through exceptional fibre installations. Our journey began with a vision to bridge the digital divide and revolutionize the way individuals and families experience the internet at home. With a focus on home installations, we take immense pride in bringing high-speed, reliable internet access to homes across the country. Each installation represents more than just a connection; it's about creating a seamless digital experience for our customers, enabling online learning, immersive entertainment, and staying connected with loved ones near and far. Our dedicated team is the heart of our success, combining technical expertise, professionalism, and a customer-centric approach to ensure every installation is flawless. We welcome change and continuously adapt to stay at the forefront of the fibre installation industry, delivering cutting-edge solutions that transform lives. Through innovation, adaptability, and a commitment to excellence, we've successfully completed thousands of home installations. We are grateful for the trust our customers have placed in us, and we're determined to continue expanding our reach and empowering more homes in the digital age. Join us on our mission to connect and empower. Together, let's build a world where possibilities know no bounds and where connectivity enriches lives every step of the way.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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5.0

All reviews

(1,946)

529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Kyle Johnson

Kyle Johnson, the engineer came to install my broadband today. professional throughout and explained everything clearly before doing anything so i knew exactly what to expect.

He made sure everything was working properly before he left.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

We have just had our fibre broadband…

We have just had our fibre broadband fitted by 
Tyler Baker
 from Nano Fibre UK, and I couldn't be more impressed. Tyler was incredibly kind, professional, and went above and beyond to ensure the installation was seamless. It is rare to receive such excellent customer service from start to finish—Tyler is an absolute credit to his company. Highly recommended!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Kyle Johnson who was my tech guy was…

Kyle Johnson who was my tech guy was spot on ,not only early but a pleasure to talk to, very well mannered and respectful, I'm 62 and have been converlesing after having a spell in the local hospitals cardiac ward. He explained what he was doing and set it all up perfectly, definitely knew what he was doing, it's a shame theren are not more people like Kyle in the world or as members of the UK work force, truly a great ambassador for your company

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Top tier service

Friendly, professional, patient, offered guidance on installation and conducted a very quick and tidy job.

Thank you Kyle Johnson!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Although I was not in, my mother said the gentleman Kyle Johnson was an absolute delight and very polite and helpful. Great service.

15 April 2026
Unprompted review

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