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Nano Fibre UK Reviews 

1,946
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, who are frequently praised for their polite and helpful demeanor. Engineers are often noted for their efficiency, ensuring installations are completed quickly and tidily, while also providing clear explanations of the process. Many people appreciate the informative approach and excellent communication, contributing to a smooth user experience from initial contact to completion. The overall customer service is described as outstanding, with prompt responses and punctual arrivals, making the entire process straightforward and satisfying.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction with the efficiency... See more

User experience

Consumers find the user experience to be positive, highlighting the easy, quick, and smooth installation... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being friendly,... See more

Response time

Customers had positive experiences with response time, often highlighting the politeness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Nano Fibre do a Youfibre install for us. Great experience, tidy job inside and out, friendly and accommodating engineer, we requested no boxes on the outside so we could externally insula... See more

Rated 5 out of 5 stars

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from t... See more

Rated 5 out of 5 stars

The two lads who came were really polite and respectful and it was late but they made sure everything was set up before leaving. Stevie G was very friendly and helpful answering all our queries and th... See more

Rated 5 out of 5 stars

Tom R was amazing. He installed our fibre yesterday, knew what he was doing and got everything set up and running in not time. When through a fault of ours the cable got damaged, he took his time to... See more

Company details

  1. Telecommunications Contractor

Written by the company

At Nano Fibre UK, we are passionate about connecting lives and empowering communities through exceptional fibre installations. Our journey began with a vision to bridge the digital divide and revolutionize the way individuals and families experience the internet at home. With a focus on home installations, we take immense pride in bringing high-speed, reliable internet access to homes across the country. Each installation represents more than just a connection; it's about creating a seamless digital experience for our customers, enabling online learning, immersive entertainment, and staying connected with loved ones near and far. Our dedicated team is the heart of our success, combining technical expertise, professionalism, and a customer-centric approach to ensure every installation is flawless. We welcome change and continuously adapt to stay at the forefront of the fibre installation industry, delivering cutting-edge solutions that transform lives. Through innovation, adaptability, and a commitment to excellence, we've successfully completed thousands of home installations. We are grateful for the trust our customers have placed in us, and we're determined to continue expanding our reach and empowering more homes in the digital age. Join us on our mission to connect and empower. Together, let's build a world where possibilities know no bounds and where connectivity enriches lives every step of the way.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,946)

529 reviews in the last 12 months

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Rated 5 out of 5 stars

Installation

Kyle Johnson helped us to install the new router and he was very knowledgeable and could overcome any issues that came his way. 10/10 service

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great installation experience

Nano Fibre did the installation for my move from Virgin Media to You Fibre in Stevenage. Initially their "pre-pull" team diagnosed a blockage and it looked like there might be a problem. Within two days their "civils" civil engineering team came to the house, prepared if necessary to dig up the road and committing to putting everything back as was after whatever they needed to do. In the end they just had to lift one paving block and modify a duct, which they did quickly, efficiently and explaining everything as they went. The engineer turned up as arranged, having helpfully moved the appointment to fit in with a last minute issue we had, and installed the hub exactly where we wanted it, which involved about 15 metres of extra cabling. I've met or spoken to 6 different people at Nano Fibre during the installation, so I won't name-check them individually, but I will say that every one there is friendly, competent and really customer-focussed, it's hard to imagine a better possible experience. Highly recommended.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great install

Kyle Johnson was our engineer and was nice and early ahead of our time slot which was great and convenient! Explained everything and everything was installed nice and efficiently. Great work and great internet speeds already!

7 April 2026
Unprompted review

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