Nathaniel Car Sales - Cardiff Reviews 

Amazing service from start to finish, I cannot recommend them enough, Shaun was amazing!

Very helpful and kept us informed about all progress during buying the car. Christian Jones was very friendly and welcoming

Damien is an asset to the company . Friendly,polite and knowledgeable. Everyone i have had contact with at Nathaniel Cardiff have been polite and very approachable.

Shane was really helpful, answered my question fully.
Nice to have a down to earth, friendly salesman

The whole experience at Nathaniel Cardiff was pure joy.
Wandered in to look at prices on the ZS hybrid trophy +.
And have a good look at one. A fact finding trip. After a good look.
Spoke to Shane
Shane was very helpful and good with taking me through the cost and all the stuff that goes with buying a car. By the end of my popping. We ordered a car.
Shane is a credit to the company. Very respectful, polite, patience with my questions.

Fantastic experience from start to finish. Second MG again an HS .Elliot was superb in helping us getting an allocation considering there was a short supply of the configuration we wanted.

Purchased a vehicle from Nathaniel cardiff ,the car i wanted was in Bridgend and Chistian moved the car to the cardiff showroom , everything from start to finish was superb, car was serviced and new breaks were added , car was clean and immaculate, thanks Christian from the Cardiff dealership ,thank you Nathaniel keep up the good work

Great experience , dealt with Chris he made it easy

Very friendly very helpful and informative

Amazing service from Christian. Bought my last two MGs with him and nothing is too much trouble.

Great staff especially Damien he explained every thing as this was our first lease car the process was simple and any questions we had he took time to explain them

Excellent customer service. Very helpful and knowledgeable. Not at all pushy and had plenty of time for us

Excellent customer service from Chris

The process of buying was smooth and well managed. I appreciated the patience, knowledge, and friendly professionalism of the sales executive throughout.

Got the car via motability, staff very informative & helpful.
Would I recommend them. . . . . YES

Excellent customer service,Damien was a great help from the day of ordering my vehicle to the day I collected .

Top class garage, fantastic after sale's support, rang me to make sure everything was ok. Christian my sales advisor very was very patient, helpful and such great genuine people skills. Whilst closing the sale all the paperwork was very easy, including notification to the DVLA, I really didn't need to worry about anything. My MG is fantastic and I definitely would recommend this garage.

I received a reply from Nathaniel Cars yesterday, and their own admission raises serious concerns. They stated that they have no prior investigations logged for my vehicle over the ten months I’ve owned it. This is simply not accurate.

My wife spoke to a member of their team on 13/01/2026 at 12:15pm, reporting repeated tyre pressure warnings and an “immediate service required” alert. We received an SMS confirmation from Nathaniel Cars after that call. So the conversation clearly happened, and they have the record — or should have.

The explanations given at the time were also contradictory. We were told the “immediate service required” message didn’t actually mean immediate, but was just an early reminder. We were also told that summer weather causes tyre warning lights to activate and that the issue would “correct itself”. None of this was explained clearly at the time, leaving us to guess what was safe and what wasn’t. and saying it was weather issue and it would fix it self a technical term

For a dealership of this size, I expect accurate record‑keeping, consistent technical advice, and clear communication. Instead, I’ve had conflicting explanations and a claim that no investigation was ever logged, despite proof to the contrary.

This experience has seriously damaged my confidence in their customer service and aftercare.

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Great service from Christian in Cardiff. Very happy overall! Thank you 🤩