National Car-rentals Reviews 

SCAM!

I was charged £100 for an aledged "goudge" in one of the tyres 48 hours I had returned the car, with no way of diputing it.

When I tried to complian, I was palmed-off with the usual "policy" line. Completely dismisive!

This seems suspiciously like a business model to extract more revenue from airport rentals - claim damage long after they have any way of disputing it.

Steer welll clear!

Very disappointing and discriminatory experience with National Car Rental.

My cousins came to Denmark for business and were refused a rental car because they were considered “suspicious” based only on their appearance and nationality. This kind of racial profiling is unacceptable.

After 15 years living in Denmark, this is one of the most racist experiences I have witnessed.

We had a very good experience renting a Ford Kuga hybrid from National Car Rentals at St. Stephen's Green, Ireland, for 9 days.
1) Valentino deserves special mention for his friendly and helpful service. With patience and a smiling face, he assured 4 nervous ladies that we would be fine after enduring so many questions, he even waited as we test-drove in the car park area.
2) The rental process was easy and straight-forward.
3) The car had good petrol efficiency and we only pumped 2 times.
4) Returning the car, we met with Valentino again and thanked him, return was also fast and easy.
5) Being a member of the Emerald Club has many benefits and helped save us money.
6) The whole price was reasonable and there were no hidden costs.

I’m Exec platinum. Travel every week and rent cars. Grand Forks ND location. I’m delayed on a flight I have a car reservation, get there and they so no cars. I watch other members get cars. No uber at this site too remote.
Send me to another car company. NO CARS! I’m a solo female traveler. No offer to help or anything! I’ve left 4 messages for mgmt. KO CALL BACK!
They are going down the toilet!

Awful experience!!

Do not use this company. They’re completely unresponsive. We were in Dubai as the situation with Iran has escalated. Every other supplier has been fantastic… these guys… oh these guys have been useless. Can’t reach them via any channel.

Make sure you have them document everything wrong with the car. Don’t let them tell you it’s not a big deal or not big enough. If the item becomes larger while you drive it even though you told them or asked them about it. It’s your fault.

My wife and I got into San Diego at 2:00AM after a 2 hour delay but Anthony C. was still there which was such a relief. Checked in quick and actually got upgraded to a 2026 BMW M5 because our compact SUV wasn't available. Awesome way to start the trip!

Need a boarding pass to collect a car at Manchester Airport- what a stupid nonsensical policy

Extremely poor customer service from National Car Rental. Despite having a confirmed booking, National refused to release the vehicle to me and my family — including three small children — leaving us stranded just before Christmas and unable to travel to our remote accommodation. They showed no flexibility or empathy when we explained that we did not have a credit card for the holding fee, only a debit card. No where on the our booking confirmation did it clearly state a credit card would be required holding fee, yet this was used as a reason to deny us the car.

Rather than trying to help, National staff were entirely focused on protecting themselves financially and discussing potential damage charges, with no regard for our situation or the distress caused to our family. There was zero customer care, problem-solving, or willingness to assist — just rigid policies and an unhelpful attitude.

Thankfully, Europcar demonstrated what real customer service looks like by helping us the same day and ensuring we could still enjoy our Christmas holiday. National Car Rental completely failed us when we needed them most, and I would strongly advise others to think twice before using them.
P.S if you do not own a credit card avoid using national car rental completely.

Do NOT rent from National Car Rental UK (

They are trying to charge me £2,250 for a scratch I did not cause.
The car was handed to me at night, parked tightly with no way to access the driver side. When I returned it, they claimed damage but the location on the invoice doesn’t even match what the agent said at drop-off.

If I could give a zero I deffo would the 24 plate van was delivered it was in a terrible state so much damage all of which I videoed and took photos I had to clean the windows so I could see out of them and top up the water
The van drove ok and done us ok
However I have tried phoning on several occasions the phone rings for over an hour and nobody answers I have sent 10 emails and several messages regarding the return of my £500 deposit ( which they said took 28 days and that was 2 months ago)as the van was returned in exactly the same condition as I received it in I am now taking legal action as my money has been stolen

Unable to find a petrol station close to Toronto airport - so didn’t refuel . They charged nearly twice the going rate per litre and a fee on top $$$$ - don’t mind a small charge but that’s rip-off territory

Rented a car for a day from the Edinburg airport to be returned to the Birmingham office last week. Upon return I was emailed a receipt incorrectly including refueling charges as I had filled the tank before return. I went back to the office and explained the situation. I was asked to call the Edinburg office. I called them and recorded the incident, I was then confirmed that a refund would be issued. A week past with no refund, call or anything. This is utterly frustrating. I had to spend 4 hours on a Sunday travelling back to the airport and several phone calls simply to sort out an error solely caused by their negligence, and get them acknowledge their mistake, but still no refund to date. If I am not refunded by the 05th of September, going to start a legal action. I have used several car hires in the past with no issues alike.

We had an absolutely terrible experience with National Car Rental during what was supposed to be our honeymoon.

• We were stranded for over 16 hours with a punctured tire, despite being promised “24/7 roadside assistance.”
• Multiple National representatives assured us we would receive a full refund, yet now the company is only offering a partial reimbursement (a hotel night and a small rate adjustment).
• Instead of the luxury sedan we booked for our wedding, we were given a lower-class SUV in poor condition (bad urine odor, not what we paid for).
• On top of that, we were promised unlimited mileage and tolls, but were still charged mileage and toll fees.

This experience caused us immense stress, ruined our honeymoon, and continues to affect us today. Instead of taking responsibility, National has passed us from one person to another, with no proper resolution.

At this point, the only fair outcome is a full refund of all rental charges. Anything less is unacceptable given the service failures and broken promises.

We trusted National/Enterprise Mobility for our special trip, but we feel completely let down. We urged corporate management to take this matter seriously, because what happened to us should never happen to any customer.
Yet, nothing happend…

The people at the RDU location are outstanding. To name a few; Larry, Thomas and Arnett have been wonderful to work with. Typically, Larry or Thomas help me with locating a good car to rent. This time, during this past week, the availability was very low. The car Larry picked out was a Hyundai Palisade and my experience with this SUV was poor at best. Very uncomfortable seats, poor power bandwidth, crappy technology, no apple car play, etc. Definitely wouldn't ever buy a Hyundai product based on this experience. That said, what stands out as a super positive is the people that work at the RDU location. I'm grateful for National and think it is the best car rental company. My favorite location is RDU.

If I could give zero stars, trust me, I would this car company is probably one of the worst companies in America comes to service. They have no etiquette when it comes to business and taking care of customers they lie and try to blame customers for their deficiency, I rented the car to show up at the place just for the car was not to be available and the associate. Try to blame me because I was late even though I was at the location before closed, I called customer service to come to find out that she had lied I had up to 24 hours to pick up my car she was supposed to find a car but it was a sat and she wanted to leave at her scheduled time of 12 pm and didn't bother helping me. I then then proceeded to call customer service And get an explanation why I did not have a car come to find out they did not have cars at that location for the entire day and the associate lied to me at the station they escalated my case to supposedly a regional manager to help me out and I never received a single call from any manager or any person Place companies like this eventually go out of business because they forget the customers are really what they fix their competency in terms of dealing with the public. I’ve only had one other customer service interaction that was worse than this, and that was with American Airlines where they lie to their customers to cover their ass like national car,,, rental buyer beware looking through your history. It looks like they do not give a shit about their customers.

The branch employees themselves, outstanding. National's Roadside assistance is awful. The big slogan is your safety is our priority yet they made me put a donut on the rental jacking up my back and having me drive through East Saint Louis on Hwy 70 going 40 mph with the hazard lights on. No one in E St Louis cares if you have an issue. Better get out of the way. Probably the most harrowing experience of my life. One of the 5 people I spoke to in Roadside even hung up on me because I told him I was not pulling over on that hwy and calling the police.

We had a good overall experience with National Car-rentals. The booking process was smooth and the pickup was quick and efficient. During our trip, the car had a few minor mechanical issues, which was a bit inconvenient, but nothing that seriously affected our plans.

What really stood out, however, was the service we received upon returning the vehicle. The staff member Mrs Sierrah D.Davisson, was incredibly professional and understanding. She listened to our concerns, apologized for the inconvenience, and handled the situation with great care and efficiency. Her friendly and helpful attitude really made a difference and left us with a positive impression despite the small issues with the car.

Thank you again, especially to Mrs Sierrah D.Davisson, for the excellent customer service!

Booked a 9 seater from exeter airport back in April to arrive to collect it yesterday to then be told they don't have one and they are to hard to get.. no correspondence nothing, the person who had been communicating named Tyler the assistant manager had only just confirmed the car on 28th May but of course he was nowhere to be seen yesterday! Tried to give us a 7 seater - we had 6 people travelling with 6 cases so it wasn't going to work, the girl we delt with couldn't care less didnt even want to try and help us find a similar car, couldn't give us a refund there and then leaving us all stranded.. worst experience ever do not book through them! They are also still advertising the car but apparently have never had them as they are to hard to get.

We thought it was quite value for our money, until we saw the contract we had signed - without then telling us we had paid 250€ for car insurance we said we didn't want or need! They took the money for the insurance at the same time as the money for the deposit. Im furious, and will NEVER use this company again!!!
There was much back and forth with the contract and the signing - and when we eventually got to sign they did not inform us about additional payments.