National Car-rentals Reviews 

Segovia Branch.
We booked an automatic scenic, and got a bumped, dented and in really bad conditions opel one. The explanation? They don’t have an automatic car, they don’t have a scenic, that’s what they can offer. How can a company act like this? This is such a disrespect with their customer! Avoid them at all costs!

Avoid at all cost, this company will rip you off!!!
I hired for a car for one day, electric seat didn’t work, not problem I thought, I reported it on return, they apologized and reduced my charger, then later charged my card £ 432 !!

"Without Prejudice"
Booked a National Van Rental in Victoria through RentCars and was specifically looking for "Unlimited Kilometers" but when I went to pick up the Panel Van, National Service Agent named Stephanie (Who was polite throughout the interaction calling me "MAM" every second word but she was in no way interested in doing the right thing - She was only concerned that National got all the money that they could out of me) Stephanie informed me that I would be paying $.35/km!!!!!
As Stephanie was spending so much time surfing the web to Fact Check my claim that RentCars said that the rental I booked was for unlimited Km's (I always double check this when I book a rental and if it states that I will need to pay for the kilometrers, I ignore that vehicle and keep looking for "Unlitited Km's" ONLY!) Another asian National Agent poked his nose into the situation and between all the joking around and flirting with each other between these two professionals (???), managed to waste about an extra hour of my time - Which really FRIED me because it made me miss the Mill Bay Ferry!!!!
Even though the RentCars site that they checked on the internet did not state that there were any charges for Km, they did discover that the Rental Agreement that National has with RentCars states that the kilometers would be subject to National Rent a Car Policies.
National Rental agents should have given me the benifit of the doubt and shouldn't have charged me for the kilometers because the contract between National Car Rental and the booking site, RentCars, was not correct for their policy and National should have done me right and they should have made the effort to go to RentCars to clarify the situation for future customers - BUT the National Agents did not make any effort to rectify the wrong that was punitive to me and will be an issue moving forward for the next customer.
When I returned the vehicle 2 hours later than my pick up time, National Agent tried to charge me for a full day and then acted so magnanimous, like he was doing me a big favour that he was ONLY charging me the 2hr rate which is National Rent a Cars policy. I don't know if he made a mistake or thought that I was a fool and was trying to scam me?!?! Can't figure out if the Agents were crooks, stupid or just plain lazy as their work ethic and sense of fairness was pitiful.
When I went onto TrustPilots site to submit my review about my bad experience, found that National Rental Cars is the worst reviewed rental company that exists and realize that I probably should have checked TrustPilot site to see the terrible reviews that National has and chose a different agency - My Bad!

AVOID AT ALL COSTS!!! This firm is clearly scamming its customers as much as possible. I have just been charged £1,300 for a new windscreen replacement for a very minor chip in the windscreen. A few things to note about that:

- I only drove the car to a resort and back; never heard a thing in terms of impact so I am really not sure it was me.

- The chip is small and right down near the scuttle panel, so no where near the sightline of the driver. So even if it is real, why not just do a chip repair, why replace the entire windscreen?!

- The photo they sent of the 'chip' looks like no windscreen chip I have ever seen in my life. It is just a white spot......oddly the same colour white as the pen they have ringed the 'damage' with for the benefit of the photo. What a coincidence.

- Even if it is true and the chip does exist and I was driving when it happened, how is a minor chip on the windscreen, not considered 'wear and tear' as per their t&c's?

Do yourself a favour, shop else where and put these scammers out of business.

A SCAM. BE AWARE!!! $307 FROM ONLINE RESERVATION. From the office airport drive you out the another place. While there they tell you that you credit card. No matter wich Bank. Gold Amex, Citi Travel . They wont use issurance with it they need to cover you then the grand total when to $750. . When next door Budget. Twice the car size and $490 all included with insurance up 90% then $300 deposit refundable if no issue. Rental for 14days. Stay away from National Cancun. SCAMMERS

Hired a car for 2 weeks. It developed a slow puncture on a country road in the dark in the middle of nowhere. I call breakdown service and the response time is 4-5 hours. I fix it myself using the kit in the back of the car. When I had the car back they immediately charge me 200 pounds for "damage", send me a threatening letter asking me to make an insurance claim through my credit card and then call me 21 times because I didn't response quickly enough. This kind of customer service tells you everything you need to know about why I'll be using a different car hire company next time

Taking out a car in Edinburg Airport,
zero tolerance policy in the tires. Returning the car there is a slight bulge not to be noticed if you do not know where you look for. So taking it out you do not see (except on the picture we took before you do see, looking back, a small damage. Then returning all off a sudden this is discovered and of course will costs only the 200£ deposit. They never charge more… but is feels though they do this every time. Even though we showed the picture of the damage before. And no, i don’t think many people when renting a car will go with their hands along the tire to feel if it is in perfect shape. So good scam going here… When returning the car, they are looking for something to claim. It’s all set up. If you want your deposit back, then DO NOT rent with National Car rentals. EVER.

Excelent car rental. I use them for many years, no problems !

Disgusting and dishonest practices. I was told very clearly “because you are a business customer you can return the car and we will refill it for you at 1.5E per L” I returned the car after having used about only 10L of fuel and of course….. I was charged for a full tank. I have been exchanging emails to protest this however the replies from “customer service” are rude, unhelpful and dismissive. I will never use National again if I can help it. Horrible experience

So impressed by National Rental Car out of Dublin. Gerald assisted us with securing our rental with efficiency and great care. When we located our car in the parking garage, he even came to visit us as we settled in before taking off! Gerald asked us if the car met our expectations, and without hesitation, I assured him the car he selected for us was excellent. The gentleman in the garage also checked to ensure everything was good before we headed out to the west coast. Excellent experience! And a special thank you to Gerald! He’s a keeper:-)

Needed a truck to tow a trailer with horses. I phoned national and asked if they had a ford ranger or similar they had a Toyota hilux which would have been fine. I booked it for a week.
What was delivered was a 10 year old Mitsubishi l200 that looked like it had been in a banger race.
I accepted it as I had to get a horse to a vet the next morning.
When driving it the engine speed kept varying with no relation to road speed, I used it to do my vet trip but as the engine problems were getting worse did not use it again. I also noticed the day after that one of the tyres was illegal , completely bald on outer rim for way more than 1/3 of the width.
I emailed them informing them of the problems and telling them that they could pick it up as it was not driveable.
They said that they would get it back to garage and let me know of outcome.
When they finally did pick it up there was a huge oil slick over my driveway. I emailed them again informing them of oil leak and they said they would get back to me.
I left it a week for them to inspect vehicle, then asked for a partial refund to cover the days that I was unable to use it.
They have not replied.
£780 for a weeks rental was expensive but £780 for a car that I was only able to use once and had to pay to get drive cleaned is abysmal.

The gentleman on the booking desk is so miserable and hates his job should leave or just sack him.
I booked a BMW X3 and got a tiny Mercedes, which is ok to go shopping around town, NOT for a road trip, the seats are so uncomfortable hard and non breathable, this is the first time that I have been down graded SO I will not be using National car rental again such bad service.

Customer.serice was so helpful despite my many requests. They were amazing after a home fire and I needed an urgent vehicle. Wonderful hire desk. Highly recommend

A total scam and unhonest company! Returning a car at Allicante airport today. When returning the car they claim that a protection mat was missig! I know it was never there to begin with! They also identified a microscopic scratch on the side og the door. Im sure was there before I got the car but they did not believe me. Total extra charge 1500 EUR !!!! Will never use this company again!

Be ALERT - Nashville International Airport.
My property was not lost rather STOLEN by a National employee whom asked if he could help put my luggage into the car. He pulled the cart to right side of the vehicle while I was on the left. I assumed everything was inside when I left from choosing the vehicle.
When I could not locate my Blue TUMI crossbody that contained SONY headphones and other accessories; we returned to he airport within the hour. No one would help me bring that associate forward.
Called the location directly several times though when I mentioned the word STOLEN the calls were disconnected.

This has been an UNREASONABLY stressful experience with National Rental cars. Response times for their escalation team are TERRIBLE I was left waiting for a solution for one of their locations not having any available cars even though I am an ELITE member, I was not treated like so today! I am completely disappointed and confused with the lack of communication and solutions National has provided me today.

I have never "nicked" a tyre in my life however I rent a National car for 2 days and I have 2 nicks which cost me £200. The same thing happened to my brother. They are total rip off merchants - bring you in with cheap prices and charge you the earth for damage you didn't do. Avoid!

I rented a car for one day from National at Standsted, drove it to southhampton and return it there then take a taxi to my cruise ship. Four days later I receive an email and later was charge $1600 for damage to the car. I took video of the car's existing damage when I receive it, and took video of the car when I returned. No damage was caused by me, but they insist.

Dishonesty NATIONAL RENTAL CAR CANCUN AIRPORT: We rented a car for 3 weeks and had leaks from the very first days. We reported it directly and they offered us a discount. Everything was done in writing, with photos, emails and proof. When we returned the car, the agent confirmed in writing on the voucher that we would be reimbursed.....They have never reimbursed us and are unaware of the situation.

DO NOT RENT FROM NATIONAL/ENTERPRISE

NEVER AGAIN SHALL I RENT A VEHICLE FROM THEM even though I’ve been an Emerald Club member for 15 yrs now and have never experienced this ever. I recently rented a vehicle for an initial term of one week and one day. I brought the vehicle back one day earlier thinking they would credit me the extra day but nooooooooooo. They claim there’s a clause in the contract that I signed that stipulates that an early return is NON REFUNDABLE. What kind of BS is this ? How can you charge for A SERVICE NOT RENDERED ? In my world this is called THEFT. I was told at the return and even have proof when I returned it that I would be refunded but nothing has been reimbursed to me