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National Bankcard Inc. Reviews 

9,982
•
TrustScore 5 out of 5

4.8

Business Services
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Review summary

Created with AI, based on recent reviews

Looking at 1,083 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the helpfulness and knowledge of the staff, who patiently guide them through processes and answer all questions. People frequently praise the exceptional customer service, noting the team's politeness, professionalism, and ability to make interactions pleasant. The overall service is often described as easy, efficient, and quick, with many appreciating the smooth setup process and user experience. However, some people were dissatisfied with communication and customer service, noting experiences where questions went unanswered, representatives were perceived as rude, or their expertise was lacking, leading to difficulties in resolving issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and politeness.... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, clarity, and... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy, quick, and... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick responses and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ll tell you what at first I was mad and didn’t get the best experience but Angela came in and got things going !!! She got me fixed right up thank you very much Angela !!! Your customer service skil... See more

Rated 5 out of 5 stars

Marie explained everything or made sure I understood with my brief back questions. She was able to adjust our account to reflect what our intent of use was. She answered all my questions and I feel... See more

Rated 5 out of 5 stars

Recently set up remote credit card processing. Not only was everything completed and working in less than three hours, the support I received from National Bankcard was phenomenal. I don't usually wax... See more

Rated 5 out of 5 stars

I am a new customer and Jodie Kitain and Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the proc... See more

Company details

  1. Business Services

Information provided by various external sources

National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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4.8

All reviews

(9,982)

1,002 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

We have been with you for a year…

We have been with you for a year now-eveything is so easy and your group are super friendly. I will refer you to everyone I know. Vthabks and keep up the great work. Your customer service beats most

24 June 2026
Rated 5 out of 5 stars

The sign up process is cumbersome

The sign up process is cumbersome. It could be streamlined a bit more. Too many steps and emails and/or texts to look for and follow links to. The agents were nice and did direct me, but still...
The staff was awesome regardless of the procedures.

30 June 2026
Rated 4 out of 5 stars

Good company

Good company, good rates. Only small issue is they are a little slower on the settlements but outside of that, would recommend for sure

3 November 2025

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