National Floors Direct Reviews 

We secured 3 bids to replace the carpet in our master bedroom and hallway.
Empire, National floors and a local contractor.

National gave us the best price and we were very happy with the sales representative, the information provided and the promptness of scheduling the install.

They were very thorough in confirming our decision, I received 2-3 calls to verify the style, rooms and date of installation.

The installers were great and did a wonderful job. We are very happy with the process.

The issues are as follows: National floors will only guarantee the product and installation if your sub floor is perfect, I mean 100% perfect. The installers indicated that our floor was a bit rough, it was a 20 year old subfloor. They contacted National and we were told that if we did not have a new subfloor installed they warranties would not be honored.

The price to replace the subfloors for material alone was over $1600 and that was based on my research at Home depot and Lowes. We anticipated another $1500 or so for removal and installation.

We discussed this with the installation crew and they felt the existing sub floor was stable and we should not have any issues. Now the cost for the flooring and installation was $4,000. So dropping another $3,000 for plywood seemed a bit outrageous.

We opted to move forward with out the new sub flooring. As I said the installation was perfect and the floors look great. We are very happy with the job.

Now we expected to get a follow up call or email or text on our satisfaction, but we did not.
I waited over 5 weeks and still no follow up. I find this interesting.

My concerns are as follows; We opted to not go with the subfloor, Now how many subfloors meet there criteria for the warranty to be effective, how many people put in a new sub floor for fear of having no warrant? My suspicion is that National floor has a greater than 50% rate of not honoring the warranty due to sub standard sub floors.

And the lack of follow up makes me think that since we did not opt for the overpriced subfloor, they are done with us, they have our money and will not need to deal with us again.

That is pretty sad if I am correct in my suspicions.

National floors has been great with coming out to fix some minor repairs that were needed (scratches that we encountered on our side and one of the pieces flooring moving due to temp). The initial installation back on April 2025 was fast and good work. Whenever I called about the minor repairs they were quick about scheduling someone to come out and look and even repair it same day at no cost.

National floors direct made our selection and installation easy in replacing our carpet in the living room and hallway. Sales listened to our needs and offered the carpet that would fit both our traffic and our budget. Installation was quick and seemless. We highly recommend this company.

I know these other reviews have to be lies. I still have nightmares about the floor this company installed in our home. The builder grade floors we had for over 10 years in our home lasted way longer than the floors this company gave us. To start the product that they showed us at consultation is different than what they installed. They cut corners every possible opportunity that they could get. The biggest corner that they cut was on our staircase the stair noses on every single stair is hollow and breaking. This is extremely dangerous and someone in our home actually broke their foot and needed surgery because one of the star noses fell off when they were walking down the stairs. I’ve never seen floor installed so poorly. I really wish I could provide pictures because I have plenty of them. This company does bad business. Avoid them at all cost.

Did a great install

Floor looks great - workers will diligent and cleaned up after. We are happy with our choice of flooring

These people are scammers. They tell you you have three days to cancel. When you call in the three days to cancel no one is able to help you, customer service isn’t allowed to do refunds and they say they can’t transfer you to someone else. When you dispute the charge with your bank, they send in false information stating that you agreed to pay the charges and never state that you called a left notice to cancel. They rob their customers. The service is horrible.

Sales Rep . and technicians were very professtional and and did a great job laying the floor.

National floors of the rec stands by their product, customer service and workmanship
Very satisfied with the two experiences that I had with them

Excellent follow through from initial call to completion of installation. Great job

I great experience with National Floors Direct! The sales man who came to my house was kind, knowledgeable and willing to help. The install team was quick and well trained. They arrived on time and made sure I was happy with the results. It was affordable and worth every penny! I received a gift card for my time in posting this honest review

The rugs cover three bedrooms and the team did a great job of clearing the rooms after all was done by me ! Team installed it all in one day and put everything back ! Very happy

Very matter of fact, no hard sell initial consultation. I chose in stock product so the installation happened only a few days later vs many weeks. Installers very respectful and worked quickly. End product is beautiful and functional.

The rep was on time, very attentive. Knew what I wanted and took his time until I picked something. The installation went very smoothly. And my kitchen floor look AMAZING. I’m going to have them replace my carpets soon. You won’t be disappointed if you use them

It was a great service at a great price. Everything looks beautiful.

Did a beautiful job… cleaned up… love the flooring!

I am extremely pleased with national floors direct. The entire experience from the sales associate coming out, purchasing the flooring, and install was a breeze. Highly professional and courteous employees. Very satisfied and highly recommended

My salesman was great and very patient with me. I changed my mind a couple times with what kind of flooring I wanted. He never showed or acted like he was fed up with me, lol. I also had to change my installation date and the office was very understanding and tried to accommodate me the best they could. The installers seemed very experienced. They walked in and explained how the layout of the floor should go, what they will do to lay it out, how long it should take. They never even took a lunch break.

Professional, fast, reliable, good service and follow ups. We were really happy with our experience. I would recommend national floor direct.

My floors look really nice. The installation was very good the people who did it was very nice and the salesman was nice and good. Really a great experience 😁