National Floors Direct Reviews 

4,167
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff members, noting that the installation teams work exceptionally quickly, are very courteous, and always leave homes clean. Consumers are extremely pleased with their gorgeous new flooring, emphasizing the top-notch quality, wonderful appearance, and smooth finishing touches that exceed expectations. Some reviewers were not happy with communication issues between the office and the installation crews, which sometimes resulted in frustrating scheduling mix-ups and unexpected delays. Others also noted unexpected extra costs and difficulties regarding specific installation details that did not match what the sales representatives initially promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting that sales representatives are knowledgeable... See more

Staff

Clients share positive opinions on staff, noting that the sales representatives and installation teams are... See more

Product

Customers consistently note positive experiences with product, sharing that the flooring and carpeting left... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high-grade... See more

Price

Consumers find price to be ambiguous, with opinions sharply divided regarding the overall value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more

Rated 5 out of 5 stars

Very pleased with my new flooring from National Floors Direct. The sales process was very smooth. I was kept well informed of the installation process. On the day of the installation the technician... See more

Rated 5 out of 5 stars

I want to thank national floors direct for sending Mike Dispenza what a amazing person...because of him i am so happy, he made it possible for me to have beautiful floors..I am so so happy. Tha... See more

Rated 5 out of 5 stars

I am very happy with my experience using National Floors Direct for my flooring project. From my free home estimate with sales rep Ryan through the actual installation, everything was great! Ryan was... See more


Company details

  1. Carpet Fitter
  2. Carpet Retail Shop
  3. Flooring contractor
  4. Flooring Shop

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(4,167)

317 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Installation of our new kitchen floor…

Installation of our new kitchen floor was accomplished on the date we requested. It was well done in a timely manner. The installers were very hard-working, efficient, neat and precise. We are happy with the result of a beautiful floor. Thank you to National Floors Direct for providing us with a gift card for taking the time to post this honest review. 

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, transparent , informative, affordable, excellent quality, efficient. National Floors Direct Is my Flooring go to!

4 June 2026
Rated 5 out of 5 stars

National Floors Direct - Save $$$!

We contacted National Floors Direct after getting a quote from another major outlet for installation of carpets in two rooms.
Their representative scheduled a visit for the site survey. They showed up at the exact time scheduled and spent an hour explaining their product and the superior warranty. They measured the rooms and, true to their word, and presented us with a quote that was 15% lower than our original estimate. The installer arrived on time…installed our carpets…invited me to inspect the work and cleaned up the area before leaving.
I received a gift card for my time in posting this honest review.

4 June 2026
Rated 5 out of 5 stars

Professional and Prompt

George promptly arrived for the appointment and had samples ready to view. He described and explained each type of product and answered every question I had. Very professional service and worked with my budget. The installation was scheduled and the installation team was excellent - very pleasant from start to finish.

4 June 2026
Rated 5 out of 5 stars

I am very happy with my experience…

I am very happy with my experience using National Floors Direct for my flooring project. From my free home estimate with sales rep Ryan through the actual installation, everything was great! Ryan was knowledgeable, patient and friendly. Provided several floor samples for my choosing and took the time to listen to my wants and needs. The installation team was on time and worked all day to make sure my floors were finished in that time. They came out more beautiful than I originally even thought!

30 May 2026
Rated 5 out of 5 stars

Great

From the measurements to the installation very happy with the professionalism that I received throughout the whole entire plan. Now my next experience with your company will be having three bedrooms carpeted and linoleum put in the kitchen and installed.

29 May 2026
Rated 1 out of 5 stars

Don’t do it

Don’t do it! The sales person tells you what you want to hear. There is very little communication between the company and the contractors they use. I was told by my representative that they would level a floor and do a minor subfloor repair. When they contractors show up two weeks later, they are unfamiliar with the repairs that need to be done. Neither the contractors nor corporate are helpful at all. They left my house in an unlivable condition with no bathrooms or stove. They offered to refund me 400 for materials that they were no longer going to use. My family will now have to live in a hotel until I can get someone else to fix and finish the install. I know lot’s of contractors but I went with National floors because they said they could do everything at once in one day. If you have a new house that needs no prep work then they might work well but I cannot warn you against them more!

28 May 2026
Unprompted review
National Floors Direct logo

Reply from National Floors Direct

We are sorry to hear you were disappointed with your experience. Unfortunately, we are unable to identify your project from this review alone.

The situation described does not reflect the standard we strive to deliver. Floor leveling, subfloor repair, and related prep work are reviewed during the inspection process and documented when approved. In some cases, additional conditions are uncovered only after existing flooring is removed, which can impact the scope of work.

That said, clear communication and proper coordination are critical, and we take concerns like yours seriously. We would appreciate the opportunity to review what occurred and better understand the circumstances surrounding your project.

Please contact our customer care team directly with your name, address, or order number so management can investigate further.

National Floors Direct completes tens of thousands of installations each year, including projects requiring significant preparation work, and we remain committed to continuously improving the customer experience.

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