National Floors Direct Reviews 

4,167
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff members, noting that the installation teams work exceptionally quickly, are very courteous, and always leave homes clean. Consumers are extremely pleased with their gorgeous new flooring, emphasizing the top-notch quality, wonderful appearance, and smooth finishing touches that exceed expectations. Some reviewers were not happy with communication issues between the office and the installation crews, which sometimes resulted in frustrating scheduling mix-ups and unexpected delays. Others also noted unexpected extra costs and difficulties regarding specific installation details that did not match what the sales representatives initially promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting that sales representatives are knowledgeable... See more

Staff

Clients share positive opinions on staff, noting that the sales representatives and installation teams are... See more

Product

Customers consistently note positive experiences with product, sharing that the flooring and carpeting left... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high-grade... See more

Price

Consumers find price to be ambiguous, with opinions sharply divided regarding the overall value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more

Rated 5 out of 5 stars

Very pleased with my new flooring from National Floors Direct. The sales process was very smooth. I was kept well informed of the installation process. On the day of the installation the technician... See more

Rated 5 out of 5 stars

I want to thank national floors direct for sending Mike Dispenza what a amazing person...because of him i am so happy, he made it possible for me to have beautiful floors..I am so so happy. Tha... See more

Rated 5 out of 5 stars

I am very happy with my experience using National Floors Direct for my flooring project. From my free home estimate with sales rep Ryan through the actual installation, everything was great! Ryan was... See more


Company details

  1. Carpet Fitter
  2. Carpet Retail Shop
  3. Flooring contractor
  4. Flooring Shop

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(4,167)

317 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with national floors…

My experience with national floors direct was wonderful. Called Thursday and the company was at my home the very next day. Representative David King showed his expertise in flooring in which I was able to pick the right flooring for me. Also installation was good in which the installers were pleasant and courteous. Last but not least the price was reasonable.

19 May 2026
Rated 5 out of 5 stars

All three parts to the process were efficient and EXcellent!

I had my carpet replaced by your company and I had a solid experience.
1. The rep who came out was professional, kind, but not too chatty. He was very competent, which was a plus. He was quick in measuring, showing me the kinds of carpets, and then signing me up for Synchronicity.
The installers of the carpet were also professional, kind and moved furniture without any of my help. They assembled and reassembled when they were done and worked quickly. The whole process was so fast and prepared well.
I loved the no interest for a year! This made the expensive purchase affordable in the end! Five months later, I'm almost finished paying it off; not to mention, the carpet looks great.

7 February 2026
Rated 4 out of 5 stars

Love the floor

Love the floor. The trim board wasn't in the best of shape. It has marks I can't get off and unpainted edges, and in some places it looks like nails coming out. Overall, though, I am happy with it and have provided your name to my neighbor who is looking for flooring.

19 May 2026
Rated 5 out of 5 stars

I got the flooring done through…

I got the flooring done through national floors direct first. I was so impressed by the way they did the floors….that I went ahead and got the painting of the house done through them. They did an excellent job of it too. Their staff is very polite and professional and the pricing is very reasonable too.

12 May 2026
Rated 5 out of 5 stars

A Pleasant Flooring Experience

The salesman was very pleasant and thorough. The cost was reasonable and affordable . The work was scheduled in a timely manner. However, there was a little hiccup that the company handled very eloquently and expeditiously to our satisfaction. The installers were very prompt, courteous and professional. My husband and I were extremely pleased with the finished product. We have received so many compliments on the beauty of our new floor. Even my 6 year old granddaughter is happy with the new floor. Everyone from National Floors Direct we engaged with on our project were a joy to encounter.

11 April 2026
Rated 5 out of 5 stars

This is how a great install should be

Installers were prompt and prepared for the job. They installed all the carpets swiftly and efficiently. The final result was an amazing transformation from what was there before. Price was easily the best of 3 places I interviewed as well.

8 May 2026
Rated 5 out of 5 stars

Very Positive Experience

The sales person explained everything to me very clearly. No high pressure tactics. He found me the exact carpet I was looking for. We got the rug in the time frame he told us. The installation went very quickly and is just perfect!

12 May 2026
Rated 5 out of 5 stars

We recently had our floors done by…

We recently had our floors done by National Floors Direct and overall, we had a very good experience. George was extremely helpful and made a very realistic negotiation on the price, which we truly appreciated. The installation scheduling process was hassle-free and very easy to coordinate. The installer who worked on our living room and kitchen was very efficient, hardworking, and made sure everything was cleaned up before leaving our house. The only downside was that he was working alone, so the job took until around 9 PM to finish. Aside from that, we are very happy with how the floors turned out.

26 March 2026
Rated 5 out of 5 stars

Easy and painless

From start to finish - everything went smoothly. I received communications regarding what to expect. The two installers were nice, professional, and cleaned up.
I did discover one small issue after a month and the fix was scheduled and done quickly.

7 May 2026

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