National Floors Direct Reviews 

4,166
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff members, noting that the installation teams work exceptionally quickly, are very courteous, and always leave homes clean. Consumers are extremely pleased with their gorgeous new flooring, emphasizing the top-notch quality, wonderful appearance, and smooth finishing touches that exceed expectations. Some reviewers were not happy with communication issues between the office and the installation crews, which sometimes resulted in frustrating scheduling mix-ups and unexpected delays. Others also noted unexpected extra costs and difficulties regarding specific installation details that did not match what the sales representatives initially promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting that sales representatives are knowledgeable... See more

Staff

Clients share positive opinions on staff, noting that the sales representatives and installation teams are... See more

Product

Customers consistently note positive experiences with product, sharing that the flooring and carpeting left... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high-grade... See more

Price

Consumers find price to be ambiguous, with opinions sharply divided regarding the overall value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more

Rated 5 out of 5 stars

Very pleased with my new flooring from National Floors Direct. The sales process was very smooth. I was kept well informed of the installation process. On the day of the installation the technician... See more

Rated 5 out of 5 stars

I want to thank national floors direct for sending Mike Dispenza what a amazing person...because of him i am so happy, he made it possible for me to have beautiful floors..I am so so happy. Tha... See more

Rated 5 out of 5 stars

I am very happy with my experience using National Floors Direct for my flooring project. From my free home estimate with sales rep Ryan through the actual installation, everything was great! Ryan was... See more


Company details

  1. Carpet Fitter
  2. Carpet Retail Shop
  3. Flooring contractor
  4. Flooring Shop

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(4,166)

316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding from start to finish

We recently had new flooring installed, and the entire experience was outstanding from start to finish. The installation was done professionally, neatly, and with great attention to detail. The crew worked efficiently, kept everything clean throughout the process, and made sure the finished floors looked perfect.

What really stood out was the care they took with our home all of the furniture was carefully moved and put back exactly where it belonged once the job was completed. The final result exceeded our expectations, and the new floors look amazing.

Highly recommend this company to anyone looking for quality workmanship, professionalism, and excellent customer service!

5 May 2026
Rated 5 out of 5 stars

e recently had new flooring installed…

e recently had new flooring installed by National Floors Direct and the whole experience was excellent from start to finish. The sales process was straightforward, the team answered all our questions without any pressure, and scheduling was quick and convenient.
The installers arrived on time, worked efficiently, and paid close attention to detail. The quality of the flooring looks amazing and completely transformed our home. They also made sure everything was cleaned up before leaving, which we really appreciated.

7 May 2026
Rated 5 out of 5 stars

It was a very good process from meeting…

It was a very good process from meeting with Dak too the two gentlemen that layed the floor. Very professional very pleasant. I just love the new floor, the quality the flooring the upgrade to our room is just beautiful.

6 May 2026
Rated 5 out of 5 stars

LOVE MY FLOORS !!!

I am so happy with my floors that I got from National Floors Direct ! They are beautiful. Everything was so easy, I called, they sent a person to my house with samples of beautiful flooring. I picked luxury vinyl planks . We set up the time I wanted for the install and they look amazing!!! I couldn't be happier. Thank you National Floors Direct for making this such an easy process. I love my Floors!!!!

6 May 2026
Rated 1 out of 5 stars

National Floor is BAD FOR BUSSINES

This company is bad for business they reschedule our services three times and when they supposed to come out Saturday we took everything out of the bathroom no one never came or called so we called they said someone scheduled it for Tuesday they said no refund do not do business with this place this place is bad business National Florida Direct you can't talk to no one but customer service I wouldn't recommend this business at all DO NOT TRUST THIS COMPANY YOU ONLY TALK TO CUSTOMER SERVICE .THEY DONT HAVE AN OFFICE THAT YOU CAN WALK IN AND ITS AN OUT OF TOWN PHONE NUMBER.
THIS IS A VERY BAD COMPANY 👎

1 May 2026
Unprompted review
National Floors Direct logo

Reply from National Floors Direct

Thank you for taking the time to share your feedback. We take all customer concerns seriously and strive to address any issues promptly and professionally.

At this time, we have been unable to identify a record matching the details provided in your review, and we have also attempted to contact you through the Trustpilot platform to better understand your experience, but have not yet received a response.

We would genuinely welcome the opportunity to speak with you directly to learn more and determine whether there may have been a misunderstanding or if your experience involved another company. Please contact our customer service team at your convenience so we can review the matter further and attempt to assist.

National Floors Direct remains committed to delivering a high-quality customer experience and resolving concerns whenever they arise.

Rated 5 out of 5 stars

I could not be happier with national…

I could not be happier with national floors direct, from the moment I filled out the information online I was called that night to set up an appointment. The salesman Gene came out the very next day and measured my rooms and went over samples with me there were many options ( brands and colors). Gene went over pricing with me and once I decided what carpets I wanted he called his warehouse to see if they had it in stock and scheduled the installation on the spot. The installation was scheduled for less than a week out which is incredible. The fay of the appointment I recieved and email with a 4 hour window when they would arrive and the installers were prompt two men showed up and went right to work removing my old flooring and installing my new they cleaned up and took the old stuff with them. I could not be happier with the out come. I would use this company again in the future.

12 March 2026
Rated 5 out of 5 stars

Second time we used NFD.. couldn't be happier

We did our homework and had other quotes, so I was confident the price we agreed upon was the best possible price. When you use them, it comes with a warranty on both the product and install which is something you are not going to get if you do it yourself. You can't go wrong which is why this is our second time using National Floors Direct, and won't be our last.

16 March 2026
Rated 5 out of 5 stars

My experience

The convenience of having the Sales Rep come to me with samples was wonderful. The expertise and knowledge of the installers was amazing.

24 April 2026
Rated 5 out of 5 stars

Flavio--The Best!

Flavio, the installer, made it The Best experience. My house was a bit of a wreck and he made it into something that I am now Proud of. Three rooms of stinky carpet----now three rooms of GORGEOUS VINYL FLOORS!

5 March 2026
Rated 5 out of 5 stars

The appointment for my carpet was…

The appointment for my carpet was quick. The salesman gave me different options. The installation was quick. My carpet could have been installed the next day but I wasn’t available that day so it was two days later. The installer cleaned up after the installation. He moved my furniture. The best part is it looks great!

17 April 2026
Rated 5 out of 5 stars

Excellent

Great experience. The guys were in and out in a half day and cleaned up very well after the install. Got a good price too. Would definitely recommend them.

8 August 2025

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