Easy process from drop off to collection. There is limited space on the industrial estate but it did not cause too much of an inconvenience. Staff were friendly and helpful
Company replied
Location
Switch locationUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... See more
Company replied
Good reminder of the appointment. The receptionist also very pleasant and helpful to confirm the booking and time to drop the car into their garage. On the day : The team were very efficient and fl... See more
Company replied
Windscreen was fitted at the reserved time. Great workmanship and very quickly done. Thank you. Unit was very difficult to find on the industrial park. So many outlets and not particularly well sig... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Basildon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, United Kingdom
- 01268-350-362
4.6
Excellent
664 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Basildon
We appreciate you sharing! We are so happy you were pleased with our very prompt and good service.
Car was taken in on time and…
Car was taken in on time and replacement was efficient and quickly carried out.
On booking system it might be helpful for the fitter if you could select a morning or afternoon appointment.
27 February 2026
Reply from National Windscreens - Basildon
We're glad the replacement was efficient. Thank you for the suggestion about selecting appointment times; we will consider this to improve our booking system.
We could not fine the garage. Post code did not match the address
We could not fine the garage. When we rung the telephone number no one picked up the telephone.
We rung the office and they could not help.
Take us an hour to fine it. The post code did not match the address.
27 February 2026
Reply from National Windscreens - Basildon
We regret you had difficulty locating our garage and reaching us. We'll investigate the postcode issue and communication problems to improve our service.
Simple and quickly repaired
No issues, easy to book, windscreen replaced with no delays. Was completed ready to pick up not long after I dropped it off. Everyone really helpful and friendly.
17 December 2025
Reply from National Windscreens - Basildon
We appreciate your positive feedback. We're happy to hear that booking was easy, your windscreen was replaced without delays, and that our team was helpful and friendly.
Was done on time ready within the…
Was done on time ready within the stated time ....with efficient and polite staff
24 February 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We're so happy to learn that our efficient and polite staff completed the job on time and within the stated time.
Windscreen replacement satisfaction …
They were efficient and my screen was fitted within the time frame quoted and overall we're happy.
24 February 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We're so happy to learn that you found our service efficient and that your screen was fitted within the quoted time frame.
Great customer service from the first…
Great customer service from the first call until the job was completed. Engineer turned up at the exact time he said he would and completed the work with no worries.
17 February 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback. We're happy to hear that you received great customer service and that the engineer completed the job with no issues and arrived on time.
Windscreen repair.
My windscreen repair was conducted with professionalism and the wait was only 15 to 20 minutes from arrival to completion. The chap I spoke to explained everything and managed my expectations very well.
The customer waiting area is very basic and could do with a bit of TLC
17 February 2026
Reply from National Windscreens - Basildon
We're happy to hear that your windscreen repair was conducted professionally and efficiently. We appreciate your feedback regarding the waiting area and will consider improvements. Thank you.
Great service
Great technician, great service. Only downside is i had it booked at my home and tbe technician turned up and because had started to rain a small bit before stopping, the guy said i have to drive to the depo if i wanted it done whoch was half hour away. But good service etc, im happy
19 February 2026
Reply from National Windscreens - Basildon
We're glad you were happy with the service. We regret the inconvenience caused by the location change due to the weather. We appreciate your feedback and will review our location policies.
Nice people to deal with
Nice people to deal with. Tell me how long it would probably take, and then rang me to say it was ready. New windscreen fitted, no problems.
17 February 2026
Reply from National Windscreens - Basildon
We appreciate you taking the time to leave us a review. We're happy to hear that you found our team nice to deal with and that the windscreen replacement went smoothly.
Perfect customer service
Good custom service. They were deligent and kept to their promise regarding finishing and on time.
17 February 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We're happy to learn that you received good custom service, and they were diligent and kept to their promise regarding finishing on time.
Few issues at first but great after
Had a few issues after the windscreen was replaced, but the Branch manager managed to get things fixed quickly
29 January 2026
Reply from National Windscreens - Basildon
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Prompt service polite staff
28 January 2026
Reply from National Windscreens - Basildon
We appreciate you sharing that you found our staff polite and our service prompt! We are so happy you had a positive experience.
Reply from National Windscreens - Basildon
We appreciate you taking the time to share your positive experience with us. We're glad we could be helpful!
Reply from National Windscreens - Basildon
We appreciate you sharing your experience! We are so happy you were very pleased with our service.
Easy to book online and change…
Easy to book online and change appointment date. Fitters did a great job with minimal mess.
6 February 2026
Reply from National Windscreens - Basildon
We appreciate you taking the time to leave us a review. We're happy to hear booking online and changing your appointment date was easy. It's great the fitters did a great job with minimal mess.
Excellent Service and professional Technician
Work were amazing and it’s been one week, all good and I really appreciate the technician professionalism and dedication towards his work. Thank you very much for the service
6 February 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We're happy to hear that you were amazed by the work and that you value the technician's professionalism and dedication. Thank you for the service acknowledgment!
Quick to respond
I handled my chipped screen through my insurance, which they use national window screens , they are very helpful and get you booked in very quickly. Very impressed
30 January 2026
Reply from National Windscreens - Basildon
We appreciate your positive feedback. We're happy to hear that you were impressed with how quickly we booked your chipped screen repair through your insurance.
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Website use mandatory to accept cookies
Only slight crack in windscreen 15mm, repair still visible. Guess it’s the best they could do but was hoping not to see it. Repair carried out quickly and I hope efficiently engineer polite and explained the outcome. Didn’t like website terms of use being mandatory to except cookies. So was unable to access pre visit checks they recommended or leave feedback after repair.
6 January 2026
Reply from National Windscreens - Basildon
We appreciate your feedback and are sorry the repair's visibility wasn't ideal. We aim for the best possible results. We'll review our cookie policy to improve website accessibility. Thank you for acknowledging our engineer's politeness and efficiency.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.