Everything was easy. It was easy to book the car in, to check eligibility and amount of excess owed, easy to make payment. I left the car and collected it with the windscreen replaced. Staff were frie... See more
Company replied
Location
Switch location153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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See what reviewers are saying
The job was completed satisfactorily but I was very disappointed and angry when I saw the interior of my car. The passenger seat, in particular, had dirty foot marks all over it, as did the sills in b... See more
Company replied
National windscreens contacted me within 10 minutes of reporting my damaged screen . They ran through the process of having my screen replaced and gave me a date that worked for me. Had screen replace... See more
Company replied
Speedy response to my intial phonecall. Ease of fixing the callout appointment to my place of work. Daniel, the mobile windscreen operative, was very knowledgeable and personable, representing his co... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 34 best companies in Vehicle repair shop
About National Windscreens - Belfast
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, United Kingdom
- 028-7100-1054
4.6
Excellent
421 reviews
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Great service, helpful staff
11 April 2025
Reply from National Windscreens - Belfast
Thank you for your kind words! We are delighted to hear that you had a positive experience with our service and staff. We strive to provide excellent customer service and appreciate your feedback.
V good staff
18 April 2025
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreen
very professional and helpful
12 April 2025
Reply from National Windscreens - Belfast
We appreciate your kind words and are glad to hear you found our service helpful.
The operator who mended the chip in my…
The operator who mended the chip in my windshield was very knowledgeable and helpful he phoned a few hours beforehand to give a time
16 April 2025
Reply from National Windscreens - Belfast
Thank you for your kind words. We are delighted to hear that you found our technician knowledgeable and helpful. We appreciate you taking the time to share your positive experience. We strive to provide excellent service to all our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Belfast
Thank you for your positive review! We are delighted to hear that you found our service friendly and efficient. We appreciate your recommendation and will continue to strive for excellence.
I was impressed how quickly the job was…
I was impressed how quickly the job was done in replacing my windscreen.
8 April 2025
Reply from National Windscreens - Belfast
Thank you for your kind words. We're thrilled to hear you were happy with the speed of the windscreen replacement. We strive to provide efficient and quality service to all our customers.
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful and quick
21 March 2025
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service and very helpful
Great service. Very helpful and finished earlier than expected
7 March 2025
Reply from National Windscreens - Belfast
Thank you for your kind words! We're thrilled to hear you found our service great and that we were able to finish earlier than expected. We appreciate you taking the time to share your positive experience.
Give the keys and off they went.
Great service. Keys handed over at my home. Paid deposit and all sorted with 72 hour instructions.
26 February 2025
Reply from National Windscreens - Belfast
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to know we met your expectations.
Replaced the passenger window
Replaced the passenger window. They didn't bother to clean out the broken glass in the door panel. Now all I hear is the rattle of the broken glass.
19 February 2025
Reply from National Windscreens - Belfast
We understand your frustration with the recent window replacement. We strive to provide a quality service and apologize that the broken glass wasn't cleaned up. We will be sure to address this with our team to ensure a better experience for future customers.
Service was quick and windscreen was…
Service was quick and windscreen was fully replaced with no fuss
18 February 2025
Reply from National Windscreens - Belfast
Thank you for your positive feedback. We're glad to hear that you were satisfied with the speed and efficiency of the windscreen replacement. We appreciate your business.
Quickly booked in for next day and…
Quickly booked in for next day and quick turn around from being dropped off
16 February 2025
Reply from National Windscreens - Belfast
We appreciate your kind words and positive review. We're glad to hear you were able to get your service completed quickly and efficiently.
Efficiency right from the start
Very efficient booking system, everything done on time and brilliant service and workmanship
19 February 2025
Reply from National Windscreens - Belfast
Thank you for your positive review. We are delighted to hear that you found our booking system efficient and that you were pleased with the service and workmanship. We strive to provide a seamless and positive experience for all our customers, and your feedback reinforces our commitment to that goal.
Windscreen experts
Prompt arrival asked for the keys and immediately got to work on the driveway. Worked continuesly and was finished to time he said he would be.
12 February 2025
Reply from National Windscreens - Belfast
We appreciate your kind words and are glad to hear you were pleased with the prompt service and timely completion of the work. We strive to provide our customers with the best possible experience.
Reply from National Windscreens - Belfast
We're so glad to hear you had a positive experience.
Reply from National Windscreens - Belfast
Thank you for your kind words. We appreciate your feedback and are glad you found our service fast and efficient.
Broken back windscreen
Had my windscreen fixed within 2 days. Job was done quickly and I am happy with outcome
5 February 2025
Reply from National Windscreens - Belfast
We're so glad to hear you were happy with the quick turnaround time and the quality of the windscreen repair. We strive to provide excellent service and appreciate your positive feedback.
25 minutes complete install
4 February 2025
Reply from National Windscreens - Belfast
We appreciate you taking the time to share your experience.
Excellent Service and Support
Support helped me get an immediate date to fix my rear window due to my health condition.
Thanks.
27 January 2025
Reply from National Windscreens - Belfast
We're so glad to hear that our support team was able to assist you with getting your rear window fixed promptly. We understand that your health is important and we strive to provide timely and helpful support to all our customers.
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