Booking process was very simple and changes could be easily made. Contact was good and well-maintained in the lead up to the appointment. Service was very quick and straight forward. Report sen... See more
Company replied
Location
Switch location153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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See what reviewers are saying
National windscreens contacted me within 10 minutes of reporting my damaged screen . They ran through the process of having my screen replaced and gave me a date that worked for me. Had screen replace... See more
Company replied
Had a chip in windscreen, first repair cracked t windscreen so had to pay extra for replacement on excess. Maybe busy but appts were approx a week ahead, 2nd guy very grumpy tho I suppose I was only p... See more
Company replied
Speedy response to my intial phonecall. Ease of fixing the callout appointment to my place of work. Daniel, the mobile windscreen operative, was very knowledgeable and personable, representing his co... See more
Company replied
Company details
About National Windscreens - Belfast
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, United Kingdom
- 028-7100-1054
4.6
Excellent
427 reviews
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National windscreens chip repair
National windscreens came to my house and did a chip repair to my windscreen, the engineer was very friendly and did a quick job, everything went smoothly, I would definitely recommend them.
16 July 2025
Reply from National Windscreens - Belfast
We're happy to hear that the chip repair on your windscreen went smoothly and the engineer was friendly and efficient. We appreciate your recommendation and thank you for your positive feedback!
Helpful, knowledgeable team
From first contacting the Belfast office the Team had been very good at arranging the correct windscreen and booking an appointment at home that suited me. Work was carried out quickly to a very high standard.
16 July 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback. We're happy to hear that the team efficiently arranged the correct windscreen and a convenient appointment. We're glad the work was completed quickly and to a high standard.
Service was quick and staff pleasant
9 July 2025
Reply from National Windscreens - Belfast
We appreciate you sharing your experience! We are so happy to hear you received quick service and found our staff pleasant.
Efficient service
Friendly staff and efficient service. Finished before the estimated timeframe given.
8 July 2025
Reply from National Windscreens - Belfast
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our staff friendly and the service efficient.
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick service
Quick appointment, quick service, very friendly and helpful staff. Great price. 😊
4 July 2025
Reply from National Windscreens - Belfast
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Lack of customer service
Had a chip in windscreen, first repair cracked t windscreen so had to pay extra for replacement on excess. Maybe busy but appts were approx a week ahead, 2nd guy very grumpy tho I suppose I was only paying for windscreen. No heads up on when they would call on t day, tho did meet me the first time time as I was out walking dogs, done t job but lacking in customer service
3 July 2025
Reply from National Windscreens - Belfast
We appreciate you taking the time to share your experience. We're sorry to hear about the issues with the initial repair and the subsequent replacement. We'll address the communication and customer service concerns you raised to improve our service.
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear that you were very pleased with our quick, professional, and friendly service.
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear our staff were very friendly and efficient, and that you were satisfied with our work.
Did a very neat and tidy installation.
20 June 2025
Reply from National Windscreens - Belfast
We're happy to hear that you were pleased with the neatness and tidiness of the installation. Thank you for your positive feedback!
National windscreens were fine but…
National windscreens were fine but people need to know that even with your no claims protected this WILL make your premium higher
20 June 2025
Reply from National Windscreens - Belfast
We're glad you were satisfied with the service. Thank you for the feedback.
Wel pleased.
The man came when he said, good job well done and did not waste any time. Well pleased.
20 June 2025
Reply from National Windscreens - Belfast
We're happy to hear that the service was prompt and efficient, meeting your expectations. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're delighted to hear you received great customer service from start to finish. Thank you!
Great job just the repair is still visible but it was clearly explained it might be
Great job and great communication
14 June 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback and are happy you were pleased with our communication and service. Thank you!
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Everything went as planned
22 May 2025
Reply from National Windscreens - Belfast
We are so happy everything went as planned. We appreciate your positive feedback and will keep providing excellent service.
Efficient and helpful following the…
Efficient and helpful following the result of a distressing situation!
19 May 2025
Reply from National Windscreens - Belfast
We appreciate your feedback and are glad we could assist you during a difficult time. Thank you.
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear our service was quick and efficient and that we arrived on time and completed the job.
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