Everything was easy. It was easy to book the car in, to check eligibility and amount of excess owed, easy to make payment. I left the car and collected it with the windscreen replaced. Staff were frie... See more
Company replied
Location
Switch location153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well organised, called when they said they would call, car ready on time and excellent delivery.
Company replied
The job was completed satisfactorily but I was very disappointed and angry when I saw the interior of my car. The passenger seat, in particular, had dirty foot marks all over it, as did the sills in b... See more
Company replied
I made an appointment online which was available very quickly. Soon I was offered a mobile repair at home instead which suited me. The service was quick and without fuss. The staff were very helpful... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Belfast
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, United Kingdom
- 028-7100-1054
4.6
Excellent
419 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear our staff were very friendly and efficient, and that you were satisfied with our work.
Did a very neat and tidy installation.
20 June 2025
Reply from National Windscreens - Belfast
We're happy to hear that you were pleased with the neatness and tidiness of the installation. Thank you for your positive feedback!
National windscreens were fine but…
National windscreens were fine but people need to know that even with your no claims protected this WILL make your premium higher
20 June 2025
Reply from National Windscreens - Belfast
We're glad you were satisfied with the service. Thank you for the feedback.
Wel pleased.
The man came when he said, good job well done and did not waste any time. Well pleased.
20 June 2025
Reply from National Windscreens - Belfast
We're happy to hear that the service was prompt and efficient, meeting your expectations. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're delighted to hear you received great customer service from start to finish. Thank you!
Great job just the repair is still visible but it was clearly explained it might be
Great job and great communication
14 June 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback and are happy you were pleased with our communication and service. Thank you!
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Everything went as planned
22 May 2025
Reply from National Windscreens - Belfast
We are so happy everything went as planned. We appreciate your positive feedback and will keep providing excellent service.
Efficient and helpful following the…
Efficient and helpful following the result of a distressing situation!
19 May 2025
Reply from National Windscreens - Belfast
We appreciate your feedback and are glad we could assist you during a difficult time. Thank you.
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear our service was quick and efficient and that we arrived on time and completed the job.
Very polite and informative repair guy.
16 May 2025
Reply from National Windscreens - Belfast
We appreciate you sharing your experience! We're glad our repair representative was polite and informative.
windscreen fitted in driveway and very…
windscreen fitted in driveway and very professionally done totally satisfied with job
15 May 2025
Reply from National Windscreens - Belfast
We're happy to hear that you were totally satisfied with the professional service we provided for your windscreen fitting. Thank you for your positive feedback!
quick and good work
28 April 2025
Reply from National Windscreens - Belfast
We appreciate your kind words and are glad to hear you had a positive experience.
Heads up display is not as clear as…
Heads up display is not as clear as original windscreen.
1 May 2025
Reply from National Windscreens - Belfast
We understand your concern regarding the clarity of the heads-up display. We appreciate your feedback and will take it into consideration for future improvements.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Belfast
Thank you for your kind words! We're thrilled to hear that you found our service quick, reliable, and that our fitter was friendly and professional. We appreciate you taking the time to share your positive feedback.
Reply from National Windscreens - Belfast
We appreciate your kind words and are glad to hear you were pleased with the service. We strive to provide timely and courteous service to all our customers.
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service, helpful staff
11 April 2025
Reply from National Windscreens - Belfast
Thank you for your kind words! We are delighted to hear that you had a positive experience with our service and staff. We strive to provide excellent customer service and appreciate your feedback.
V good staff
18 April 2025
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.