Everything was easy. It was easy to book the car in, to check eligibility and amount of excess owed, easy to make payment. I left the car and collected it with the windscreen replaced. Staff were frie... See more
Company replied
Location
Switch location153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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See what reviewers are saying
Well organised, called when they said they would call, car ready on time and excellent delivery.
Company replied
The job was completed satisfactorily but I was very disappointed and angry when I saw the interior of my car. The passenger seat, in particular, had dirty foot marks all over it, as did the sills in b... See more
Company replied
I made an appointment online which was available very quickly. Soon I was offered a mobile repair at home instead which suited me. The service was quick and without fuss. The staff were very helpful... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Belfast
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, United Kingdom
- 028-7100-1054
4.6
Excellent
419 reviews
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Reply from National Windscreens - Belfast
We appreciate you sharing that our staff was cooperative, and the service was excellent! We are so happy you had a positive experience.
Reply from National Windscreens - Belfast
We appreciate you sharing! We are so happy to hear you found our service prompt, clean, and efficient. Thank you!
Friendly
Friendly, efficient service provided. Good communication and excellent finished product.
22 October 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're so happy to hear you received friendly, efficient service, good communication, and an excellent finished product.
Awesome service with work wasn't able…
Awesome service with work wasn't able to get to them so they came to my work and done the job to an excellent standard
24 November 2025
Reply from National Windscreens - Belfast
We're happy to hear that we could accommodate your schedule and provide excellent service by coming to your workplace. Thank you for your positive feedback!
A very prompt and efficient response
A very prompt and efficient response! Very good communication and customer service.
20 November 2025
Reply from National Windscreens - Belfast
We appreciate you taking the time to share your positive experience. We are happy to hear that you received prompt and efficient service, and that our communication met your expectations.
Great customer care friendly and…
Great customer care friendly and helpful able to sit in.a warm waiting area to pass the time while my car was being worked on I was offered a cup of coffee and my pet dog was given a treat by one of the staff and also made extra comfortable with a comfy bed staff were very approachable and patient and well mannered would recommend to anyone who needs car window repairs
21 November 2025
Reply from National Windscreens - Belfast
We're happy to hear that you and your dog felt comfortable during your visit. We appreciate your kind words regarding our team's customer care and service. Thank you for recommending us!
Very professional job
7 November 2025
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very reliable
Very professional and I was always kept informed by means of tracking system as to when the technician would be arriving
8 November 2025
Reply from National Windscreens - Belfast
We're happy to hear that our service met your expectations. It's great you were informed of the technician's arrival through our tracking system. Thanks for your positive feedback!
Reply from National Windscreens - Belfast
We appreciate you sharing! We are so happy to hear that our staff was friendly and that the work was quickly completed.
The guys had great communication
The guys had great communication, fast workers, perfect job done!
30 October 2025
Reply from National Windscreens - Belfast
We're happy to hear that you received great communication and fast work. It's wonderful that we completed the job perfectly for you!
Quick and easy
29 October 2025
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Arrived on time and great job
25 October 2025
Reply from National Windscreens - Belfast
We're happy to hear that our service met your expectations with promptness and quality. Thank you for your positive feedback!
Great experience very helpful …
Great experience very helpful Windscreen replacement installed at home
25 October 2025
Reply from National Windscreens - Belfast
We're happy to hear that your experience was great and our service was helpful. Thank you for your positive feedback regarding your windscreen replacement.
Friendly and quick
Friendly and quick. No issues, although I did have to wait 2 weeks for an appointment
19 October 2025
Reply from National Windscreens - Belfast
We appreciate your feedback and are glad the service was friendly and quick. We acknowledge the appointment wait time, and we're working to improve our scheduling.
Reply from National Windscreens - Belfast
We're happy to hear that you had a great experience from beginning to end. We appreciate your kind words and thank you!
Reply from National Windscreens - Belfast
We're glad you enjoyed your experience with our quick, friendly service and helpful advice. Thank you for your positive feedback; we appreciate it!
A very quick and efficient service
A very quick and efficient service. Highly recommend
2 October 2025
Reply from National Windscreens - Belfast
We appreciate you sharing! We are so happy you were pleased with our very quick and efficient service, and we appreciate your recommendation.
Super efficient service on the phone…
Super efficient service on the phone and great repair
15 October 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're so glad you were happy with our super efficient phone service and great repair. Thank you!
Reply from National Windscreens - Belfast
We're happy to hear that our staff provided a drama-free experience and completed the job well. Thank you for your feedback!
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