Everything was easy. It was easy to book the car in, to check eligibility and amount of excess owed, easy to make payment. I left the car and collected it with the windscreen replaced. Staff were frie... See more
Company replied
Location
Switch location153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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See what reviewers are saying
Well organised, called when they said they would call, car ready on time and excellent delivery.
Company replied
The job was completed satisfactorily but I was very disappointed and angry when I saw the interior of my car. The passenger seat, in particular, had dirty foot marks all over it, as did the sills in b... See more
Company replied
I made an appointment online which was available very quickly. Soon I was offered a mobile repair at home instead which suited me. The service was quick and without fuss. The staff were very helpful... See more
Company replied
Company details
- #40 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 34 best companies in Vehicle repair shop
About National Windscreens - Belfast
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, United Kingdom
- 028-7100-1054
4.6
Excellent
419 reviews
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Great service
Great service - just took care of everything and came to my house to fix the car window. Highly recommend
8 August 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback and are glad you were satisfied with our convenient at-home service. Thank you for recommending us!
Reply from National Windscreens - Belfast
We're happy to hear that you had a positive experience with our quick, professional, and well-done service. Thank you!
Reply from National Windscreens - Belfast
We're happy to hear that our service was efficient and that we kept you informed about your car. Thank you for your positive feedback!
Excellent quick no hassle
4 August 2025
Reply from National Windscreens - Belfast
We're happy to hear that your experience was quick and easy. Thank you for your positive feedback; we appreciate it.
Very quick,and neat job ,pleasant…
Very quick,and neat job ,pleasant guy,very efficient
1 August 2025
Reply from National Windscreens - Belfast
We're happy to hear that the service was quick and efficient! Thank you for your positive feedback; we appreciate it very much.
Reply from National Windscreens - Belfast
We appreciate your feedback and will look into the estimated time you were given.
Great Windscreen Repair!
Speedy response to my intial phonecall. Ease of fixing the callout appointment to my place of work. Daniel, the mobile windscreen operative, was very knowledgeable and personable, representing his company in a first-class manner.
Really pleased with the whole procedure, and the outcome - only a tiny mark remaining on the windscreen, which now that it has been 'filled' should not grow into a crack over the cold winter.
30 July 2025
Reply from National Windscreens - Belfast
We appreciate you sharing your experience. It's great to hear that you were pleased with the prompt response and convenient appointment scheduling. We're glad the technician's expertise and friendly service met your expectations, and that you're happy with the repair results.
The engineer rang me got directions to…
The engineer rang me got directions to my location at Ulster Hospital arrived on time carried out the chip repair very efficiently and quickly very pleasant chap well pleased
30 July 2025
Reply from National Windscreens - Belfast
We're happy to hear that the engineer contacted you, arrived promptly, and efficiently completed the chip repair to your satisfaction. We appreciate you taking the time to share your positive experience.
Top drawer
This experience was very good as it was easy and straightforward, helped by the friendly receptionist.
25 July 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback. We're happy to hear that your experience was easy and straightforward, and that our receptionist was friendly and helpful.
Reply from National Windscreens - Belfast
We're happy to hear that the repair was completed quickly and efficiently! Thank you for your positive feedback; we appreciate your time and business.
Reply from National Windscreens - Belfast
We're happy to hear that the service was quick and efficient. Thank you for your positive feedback; we appreciate it a lot.
National windscreens chip repair
National windscreens came to my house and did a chip repair to my windscreen, the engineer was very friendly and did a quick job, everything went smoothly, I would definitely recommend them.
16 July 2025
Reply from National Windscreens - Belfast
We're happy to hear that the chip repair on your windscreen went smoothly and the engineer was friendly and efficient. We appreciate your recommendation and thank you for your positive feedback!
Helpful, knowledgeable team
From first contacting the Belfast office the Team had been very good at arranging the correct windscreen and booking an appointment at home that suited me. Work was carried out quickly to a very high standard.
16 July 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback. We're happy to hear that the team efficiently arranged the correct windscreen and a convenient appointment. We're glad the work was completed quickly and to a high standard.
Service was quick and staff pleasant
9 July 2025
Reply from National Windscreens - Belfast
We appreciate you sharing your experience! We are so happy to hear you received quick service and found our staff pleasant.
Efficient service
Friendly staff and efficient service. Finished before the estimated timeframe given.
8 July 2025
Reply from National Windscreens - Belfast
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our staff friendly and the service efficient.
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick service
Quick appointment, quick service, very friendly and helpful staff. Great price. 😊
4 July 2025
Reply from National Windscreens - Belfast
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Lack of customer service
Had a chip in windscreen, first repair cracked t windscreen so had to pay extra for replacement on excess. Maybe busy but appts were approx a week ahead, 2nd guy very grumpy tho I suppose I was only paying for windscreen. No heads up on when they would call on t day, tho did meet me the first time time as I was out walking dogs, done t job but lacking in customer service
3 July 2025
Reply from National Windscreens - Belfast
We appreciate you taking the time to share your experience. We're sorry to hear about the issues with the initial repair and the subsequent replacement. We'll address the communication and customer service concerns you raised to improve our service.
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear that you were very pleased with our quick, professional, and friendly service.
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