Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... See more
Company replied
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See what reviewers are saying
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... See more
Company replied
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... See more
Company replied
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... See more
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Company details
About National Windscreens - Burnley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, United Kingdom
- 01282-270-166
4.8
Excellent
383 reviews
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Reply from National Windscreens - Burnley
We're so glad to hear you had a positive experience with our team. Thank you for taking the time to share your feedback.
Replaced quickly
Replaced quickly. Collected my car from work and returned too. Thanks David.
17 November 2024
Reply from National Windscreens - Burnley
We're so glad to hear that you were happy with the quick replacement and that David was able to collect your car from work and return it for you.
Great to deal with.
Helped me to get exactly what I needed. Booking, payment (excess) all smooth. The Guys at the Burnley branch are the best.
15 November 2024
Reply from National Windscreens - Burnley
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you had a smooth experience with our booking, payment process, and that you were happy with the service you received at our Burnley branch. We appreciate your kind words.
Sorted my new windscreen and calibrated…
Sorted my new windscreen and calibrated my camera,very nice people
11 November 2024
Reply from National Windscreens - Burnley
We're thrilled to hear you had a positive experience with our team. We appreciate your kind words about our staff and the quality of our services.
Reply from National Windscreens - Burnley
We're thrilled to hear about your positive experience with John and his team. We appreciate your kind words and are glad you had a great time.
The man that came is name was dave Dave he…
The man that came is name was Dave he was polite and very understanding did a very good job came and told me when he was finished and told that I would get a survey
21 October 2024
Reply from National Windscreens - Burnley
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service and are happy to know that Dave was able to meet your needs. We value your feedback and will continue to work hard to ensure our customers receive the best possible service.
Great service, fast job.
Great service, windscreen was replaced in 20-25min on my driveway, fitters were polite and professional, gave me a call when they were on their way, when arrived and when finished job so I didn't have to be there with them all the time. I could focus on my other things.
18 October 2024
Reply from National Windscreens - Burnley
We appreciate you taking the time to share your positive experience. We're glad to hear that you were impressed with the speed, professionalism, and communication of our team. We strive to provide excellent service and make the repair process as convenient as possible for our customers.
Very pleased with my experience
Very pleased with my experience, very helpful polite , quick service .
17 October 2024
Reply from National Windscreens - Burnley
Thank you for your kind words. We're delighted to hear that you were pleased with our service. We appreciate your feedback and will continue to strive for excellence.
Reply from National Windscreens - Burnley
Thank you for taking the time to share your positive experience. We're glad to hear you found our service quick, easy, and friendly.
I had good experience with them
8 October 2024
Reply from National Windscreens - Burnley
We're so glad to hear you had a positive experience!
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Cheerful and quick
27 August 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Top Rating for staff
Staff were wonderful —friendly and helpful . Unfortunately had to visit three times as wrong windscreen was delivered . Then correct one was late arriving . Staff more than made up for this and were very efficient when fixing .
27 August 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Recent Replacement
Work was carried out fine.Staff friendly and helpful. No complaints.
19 August 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Very polite and friendly
Job was done quickly
Gave useful hints and tips
Would recommend
9 August 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Absolutely banging job
Absolutely banging job, turned up on time, very friendly and knowledgeable. Answered any questions I had. Would highly recommend national windscreens to anyone. I will definitely be using them in the future
14 August 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from the lads
8 August 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Although I arrived very early for my…
Although I arrived very early for my appointment , I was not made to wait too long. Work done very efficiently and everything left clean.
6 August 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
27 July 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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