Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... See more
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A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... See more
Company replied
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... See more
Company replied
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... See more
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Company details
About National Windscreens - Burnley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, United Kingdom
- 01282-270-166
4.8
Excellent
383 reviews
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Windscreen replacement
The customer service leading up to our appointment was professional and informative. On the day everything went smoothly, however, on completion of the work we noticed black hand marks on our cream interiors from replacing the windscreen. This was disappointing, and shows a lack of care/respect of customers property.
23 January 2025
Reply from National Windscreens - Burnley
We appreciate your feedback and understand your disappointment about the hand marks on your interior. We strive to provide excellent service and take pride in our work. We will use your feedback to improve our processes and ensure that this doesn't happen again.
Great service
Booking in super easy, great communication and help from all I spoke to and the fitter
28 January 2025
Reply from National Windscreens - Burnley
Thank you for your positive review. We're delighted to hear that you found our booking process easy and that you received great communication and help from our team. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Burnley
We appreciate your kind words and are glad to hear you found our service quick and polite.
Excellent service from National…
Excellent service from National Windscreens in Burnley. Gary and John (I think!) who went over and above out of their way to get me back on the road for a 500 mile drive to catch a ferry. Made it to the ferry with 30 minutes to spare.
24 January 2025
Reply from National Windscreens - Burnley
We're thrilled to hear about your positive experience with our Burnley branch. It's fantastic to know that our team went above and beyond to help you get back on the road for your important journey. We appreciate your kind words about Gary and John, and we'll be sure to pass your feedback along to them.
No probles throughout the repair from…
No probles throughout the repair from online booking vis insurance web-link
drop off at workshop, being kept up to date until repair complete, then pickup and drive off home.
20 January 2025
Reply from National Windscreens - Burnley
We appreciate your positive feedback and are glad to hear that you had a smooth experience throughout the repair process. We strive to provide our customers with a seamless and efficient service, and your review confirms that we are on the right track. Thank you for choosing us.
Reply from National Windscreens - Burnley
Thank you for your kind words! We're delighted to hear you found our service quick and professional. Your feedback means a great deal to us, and we're thrilled you had a positive experience. We strive to provide efficient and high-quality service to all our customers, and your review reinforces our commitment to that goal. Thank you again for taking the time to share your thoughts.
Quick response time and kept me updated…
Quick response time and kept me updated all the time.
14 January 2025
Reply from National Windscreens - Burnley
We're so glad to hear that you had a positive experience with our service. We appreciate your kind words about our quick response time and updates.
Call from fitter to advise would be 15…
Call from fitter to advise would be 15 mins, arrived on time and did a great job
17 January 2025
Reply from National Windscreens - Burnley
Thank you for your kind words. We are delighted to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and we appreciate your feedback.
Dropped my car off to have the front…
Dropped my car off to have the front windscreen replaced and the ADAS calibrated
14 January 2025
Reply from National Windscreens - Burnley
Thank you for choosing our service for your windscreen replacement and ADAS calibration. We appreciate you taking the time to leave a review. We're glad to hear that your car was dropped off for the needed repairs. We hope the repairs were completed to your satisfaction and that you are happy with the results. We always strive to provide the best possible service to our customers, and your feedback helps us to continue improving. We value your business and look forward to assisting you again in the future should the need arise.
Really great service with a smile.
Really great service with a smile.
Very happy with it. A quick
3 January 2025
Reply from National Windscreens - Burnley
We're thrilled you had a positive experience and found our service to be excellent. We appreciate you taking the time to share your feedback. Your kind words about the friendly service mean a great deal to us. We strive to provide a welcoming and efficient experience for every customer, and your review confirms we're on the right track. Thank you again for your wonderful comments! We value your business and hope to see you again soon.
Efficient service
Efficient service. Very politeful and professional fitters.
20 December 2024
Unprompted review
Reply from National Windscreens - Burnley
Thank you for your positive review! We're glad to hear you found our service efficient and our fitters polite and professional. We appreciate your feedback and are committed to providing excellent service to all our customers.
Would recommend
They did what they said they were going to do in an appropriate time scale. Did find it difficult to find though, better signage would of made it easier.
19 November 2024
Reply from National Windscreens - Burnley
We appreciate your positive feedback and are glad you were satisfied with our service. We understand the importance of clear signage and will take your suggestion into consideration for future improvements.
The fitting team were ready when I…
The fitting team were ready when I dropped the car off. It’ll be about 4 hours they said. In less than 4 hours they phoned to say that they had finished. Helpful, polite smashing lads.
19 December 2024
Reply from National Windscreens - Burnley
We appreciate your kind words about our team. We're glad you found them helpful and polite. We strive to provide excellent service and are happy to hear that your experience met your expectations.
Not National Windscreens fault
Not National Windscreens fault, my insurance company booked me in incorrectly. National Windscreens were great at getting me rebooked on a day/ time that suited me following the birth of my twins. However on the day of repair my vehicle was then damaged and arranging repair to that left to me to sort. Not ideal as a new mum with poorly newborns, your fault I feel you should be the ones going out of your way to fix this!
16 December 2024
Reply from National Windscreens - Burnley
We understand your frustration with the damage to your vehicle during the repair process. We strive to provide a smooth and positive experience for our customers, and it's disappointing to hear that this wasn't the case for you. We appreciate you acknowledging that the initial booking error was not our fault. We're glad we were able to accommodate your needs and reschedule the repair at a time that worked for you.
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
David technician was expecting me and…
David technician was expecting me and started work on my car immediately. He kept me up to date with progress ringing me earlier than expected to tell me car was ready
Very happy witj service provided.
13 December 2024
Reply from National Windscreens - Burnley
Thank you for taking the time to share your positive experience. We're thrilled to hear that you were happy with the service you received. We appreciate your kind words about our team member.
Great service
10 December 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent customer service from the…
Excellent customer service from the lads in branch.
13 December 2024
Reply from National Windscreens - Burnley
Thank you for your kind words! We're so happy to hear you had a positive experience with our team. We strive to provide excellent customer service and appreciate your feedback.
Quick and Professional service
Very good customer service and understanding of my urgent situation. Was a bit confused at first as I am registered to Hastings Direct and was referred to them.
The engineer was brilliant help in such a busy schedule (Alex) to fit my windscreen and can't thank him enough.
Therefore pleased with every step undertaken.
Just a couple of improvements needed to fix website bugs about booking the appointment as there is no way to contact them during waiting period. So a workaround was to directly chat with them online.
5 December 2024
Reply from National Windscreens - Burnley
Thank you for sharing your positive experience. We appreciate your feedback and are glad to hear that you were satisfied with the customer service and the engineer's work. We understand your confusion regarding the booking process and will take your feedback into consideration as we continue to improve our website and services.
My technician was so lovely and help…
My technician was so lovely and help full I can’t remember his name but he he had to deal with rain and hail stone.
25 November 2024
Reply from National Windscreens - Burnley
We're delighted to hear you had a positive experience. It's wonderful to know our technician went above and beyond, even in challenging weather conditions. We appreciate your kind words and will share your feedback with our team.
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