I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
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Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
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Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
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Very helpful and polite staff explained everything to me when I dropped the car off . Finished earlier than expected. Excellent communication. Went for the new wiper blade option . Very pleased with t... See more
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Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
621 reviews
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Friendly professional service
5 September 2025
Reply from National Windscreens - Canterbury
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very good installation
28 August 2025
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
A job well done!
Clean and efficient work. So far no problems with the replacement windscreen.
23 August 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you found our work clean and efficient! Thank you for your positive feedback regarding your new windscreen; we appreciate it.
Reply from National Windscreens - Canterbury
We appreciate you sharing your experience! We are so happy to hear that you received great service and that the work was completed quickly without any issues.
Prompt and friendly service
Prompt and friendly service, with the ability to track fitter, who also sent a text advising of time. Advice given on aftercare. Only downside, new windscreen needed cleaning after fitting.
21 August 2025
Reply from National Windscreens - Canterbury
We appreciate your feedback and are happy to hear about your positive experience with our prompt and friendly service. We'll review our cleaning process following fitting. Thank you!
The young man that repaired my window, so so good, quick and very efficient. He hoovered all the glass out my car and was polite all the way through.
Your doing everything right, from start to finish. From calling to fixing.
22 August 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you had a positive experience with our services! Thank you for taking the time to share your feedback; we appreciate it greatly.
Staff and service were faultless .
21 August 2025
Reply from National Windscreens - Canterbury
We appreciate you taking the time to share your experience. We are so happy to hear that you were pleased with our staff and service.
Fantastic work completed by George the …
Fantastic work completed by George the technician. Really lovely guy! So pleased!
12 August 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you had such a positive experience with the technician! We appreciate your kind words and are so pleased that you're satisfied with the work.
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and efficient service from call handlers and technicians
When I rang my insurers glass helpline, the call was answered, after quite a delay, by a friendly and helpful individual who asked a few questions and confirmed my car would have to be taken into a National Windscreens branch.
This was arranged for me, and confirmed by text message.
The automated payment by phone system didn't work the first time, but I rang back and made the payment of my policy excess, which was confirmed by text.
My appointment time was put back slightly the day before, but I called the local branch who confirmed the time for and the reason for the change.
On the day, I was able to park easily at the branch. The person I gave my keys to asked a few questions and then advised that I would be contacted when the work was completed.
The windscreen replacement confirmation arrived only a couple of hours after I'd left my car at NW, and included a job note summarizing what had been done.
I returned to collect my car, which I was able to do without any delay, and no further paperwork was needed.
The new windscreen seems fine, and I'm very pleased with the service provided.
Please note the location shown for the Canterbury branch on this survey is out of date - current address 226 Broad Oak Road, Canterbury.
15 August 2025
Reply from National Windscreens - Canterbury
We appreciate you sharing your experience. We're happy to hear that the individual you spoke with was friendly and helpful and that the windscreen replacement confirmation arrived quickly.
Easy booking
Easy booking. Dropped car off, picked car up windscreen changed all good but alas because my car was a bit weird they couldn't connect the heated screen back up until they got a special tool to remove parts of the car that Ford had added and changed. All very politely explained, they would be ordering the tool and when it arrives they will come to my house and complete the job. They arrive in the given time slot, complete the job, no fuss no muss and away they went. The engineer was a nice guy and just got the job done. Thanks guys.
11 July 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the booking and replacement process went smoothly. We appreciate you highlighting the extra effort taken to ensure the heated screen was reconnected, and that the engineer resolved the issue efficiently at your home. Thank you for your positive feedback!
Reply from National Windscreens - Canterbury
We appreciate you sharing your feedback. We're happy to hear our staff were polite and helpful and answered your questions. Thank you.
Quick and Easy.
Easy to track but no times lot given. Email said it could take up to 4 hours to replace a windscreen but when they arrived it was very speedy took around 45 minutes to remove and install my new windscreen. They gave it a good clean as well and let us know that there is a lifetime guarantee on the new windscreen should any cracks or chips be visible after the setting period.
I went through insurance so it was just a quick payment on card for my excess and then they sort the rest.
Super quick, efficient and easy.
5 August 2025
Reply from National Windscreens - Canterbury
We're glad you found the tracking easy and the service quick and efficient. We appreciate your feedback regarding the timeframe information and are happy the replacement was speedy. It's great to know you were pleased with the cleaning and the guarantee information provided. Thank you!
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We are so happy to hear our employees were very friendly and helpful to you.
All your appointment information brilliant.
Your repair date and time was 100% and the repair of the vehicle 100%.
23 July 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you were completely satisfied with our promptness and the quality of the vehicle repair. Thank you for your positive feedback!
They were very quick to get my vehicle…
They were very quick to get my vehicle into their workshop after it could not be done at my home address because of the weather.
25 July 2025
Reply from National Windscreens - Canterbury
We're happy to hear that we were able to quickly accommodate your vehicle at our workshop due to the weather conditions. Thank you for your positive feedback!
A good experience all round.
Prompt communications.
Friendly and knowledgable customer service.
The windscreen replacement was expertly carried out and we were pleased with the result.
16 July 2025
Reply from National Windscreens - Canterbury
We appreciate you sharing your experience. We're happy to hear that you received prompt communications and friendly, knowledgeable customer service, and that you were pleased with the expert windscreen replacement.
Reply from National Windscreens - Canterbury
We appreciate you sharing your experience with us! We are so happy you found our information and service helpful.
The staff were friendly and all work…
The staff were friendly and all work were well managed. The service was good.
11 July 2025
Reply from National Windscreens - Canterbury
We appreciate you taking the time to leave us this positive feedback! We're happy to hear that you found our staff friendly and the service good, with work well-managed.
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